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Hotel Monte Ulia
3.9/562 Ulasan

Hotel Monte Ulia

San Sebastian|2.29km dari Obrador
We arrived after a considerable journey and were very taken back by the reception area. It was awful. There is no bar or anywhere to get a snack and we'd not eaten since about 6am. We were given a room key and we went to the room. I burst into tears as the room was so bad. The place looked very very dirty. Curtains were hanging off the pole. Outside seating area had broken glass panels (very dangerous as could shatter at any time). The duvet cover was all marked. The furniture and flooring falling to bits. Absolutely nothing like the photographs on Expedia who we booked through. The bathroom was even worse. The hairdryer was broken, again dangerous to have it in a bathroom. We could have been electrocuted. I went to reception and told receptionist of our concerns. That the room was unsafe and we'd not be staying in it. He showed me to another room. It was just as bad. The net type curtain looked like it hadn't been washed for years and years. My skin was itching like mad. We contacted Expedia who we booked the room through and told them of the issues. They were not very helpful. The photos on websites must have been taken many many years ago. The rooms did not remotely resemble them. We found ourselves another hotel and told the receptionist we were leaving. His response was he'd cancelled our room anyway after Expedia contacted him and would resell the room. He also said that the room had everything that was advertised. The photos were taken quickly and really do not show the full extent of how bad this hotel is.

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Lihat Ulasan Tetamu untuk Hotel di San Sebastian

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Casual de las Olas San Sebastian
4.3/5105 Ulasan
Excellent hotel! Very large room for 3 of us. Shower was amazing along with the large bathroom layout. Breakfast was just perfect and staff are lovely. The hotel location was very good a 15/ 20 min stroll to the old town. The exterior of the hotel is underwhelming but once inside it is spacious and immaculately clean. Would definitely come back.
Hotel Arima & Spa - Small Luxury Hotels
4.5/562 Ulasan
This was a fantastic hotel 20 mins outside San Sebastián, There is a good bus service to connect you to the city centre but it is a great place to come back to and relax. The staff are very helpful and friendly, the spa is excellent and there is a well equipped gym. The location right beside the forest is so peaceful and there are a number of walks to take or you can just sit in one of the many seating areas and just look out at the greenery. The food is good and there are many choices. Very comfortable bedrooms. This hotel offers the perfect place to both explore the busy streets of San Sebastián as well as relax in a calm and tranquil atmosphere
Zenit San Sebastián
4.3/573 Ulasan
Positive - The staff worked very hard to engage and make your stay pleasant. Helpful and responsive to feedback. Negatives - Location is odd. While walkable to the main attractions, it can be quite a walk and if the weather was bad too long. There are taxis and you could learn the bus system but its a long 20 minutes vs a short 20 minutes. Mattress uncomfortably hard. Bathroom has all sorts of design flaws that lead to wet counters and sinks that don’t really drain. If the key isnt in the slot there is no water. The worst part. Each evening my room smelled of stale tobacco. Not sure if wafting in from outside smokers, apartment building next door, or the aircon venting system but each night I fell asleep to stale smoke. Cool enough to open windows but then you hear noise and get smoke. By morning it wasnt there or during the day so I suspect the source is real and not my imagination. As far as roof deck, I had forgotten it existed. I did not see signs in room or elevator or comments from staff encouraging use so forgot. Maybe it would have been pleasant? I was on 4th floor and my view was the apartment building next door. Breakfast was OK and there is also a little a la cart coffee bar with breakfast sandwiches if you prefer to skip the buffet. If I visit again I would pay more to stay closer to old town or Gros. Didnt find the hotel comfortable or well situated. The staff do make an effort and I give 3 stars for that.
Pension Aida
4.4/537 Ulasan
I spent two and a half days and three nights at this establishment. I can’t think of anything else they could have done to make my stay more pleasant. The reception by Paul was wonderful. He was polite, understanding and well explained all the amenities that came with the stay. The studio unit was clean, and well appointed with fresh linen, towels and bottled water. There is no AC which is quite common, but the unit was equipped with two powerful, adjustable fans, and the windows opened slightly for fresh air. The hotel is a 50 yards or so from train tracks serving the local station. Trains run periodically during the day but diminish as the evening approaches. The location is a short walk to Old Town San Sebastián where one can experience plenty of enjoyable night life and the crowds are not a problem, as there are plenty of restaurants and bars. All in all, a nice stay for my first visit to San Sebastián.
Numad Studios
4.3/547 Ulasan
En las afueras de San Sebastián, Donosti mejor dicho. El paisaje es soñado. Bosque, verde y buenas vistas. Muy buen acceso con transporte público que es de muy buena calidad y económico. El hotel en si es super completo. Diseño moderno con un aire minimalista, lo cual no quiere decir que no sea completo. El desayuno de los mejores. Sorprenden en todo el hotel los muebles de diseño moderno y muy cómodos. Tuvimos un inconveniente con el aire acondicionado de la habitación la segunda noche y no pudieron solucionarlo, que no sería lo más grave, sino que las respuestas no fueron buenas
Hotel Okako San Sebastian
4.3/544 Ulasan
Our experience unfortunatly didn’t match the comments we could read on Tripadvisor. First of all the hotel is situated next to train rails. Even with the windows closed you can hear the train and they pass by now and then including early in the morning. If you don‘t like to wake up listening to a train passing by, you may reconsider. Just google-map the hotel and pay attention to how close the rails are… The walls inside are pretty thin too. Being a family with 2 small children we were the ones that sometimes were doing some noise even if we were trying to pay attention to be as quiet as possible. One of the other clients, who complained a bit, qualified them of „paper walls“. Our daughter got sick towards the end of our holidays. We asked for advise at the reception for a pediatrician. We were sent to a place that doesn‘t have a pediatric department, since a while it seems, and doesn‘t take emergencies. It was a nice trip to this „hospital“ with a child who was sick… anyway this can happen… One day our room wasn‘t done, just because we were in the room when they passed and they just pass „once“. No luck… What I couldn‘t tolerate was the situation with the parking… the hôtel has an arrangement with some parking… given that we were staying few days (5 nights) they gave us 2 tickets. One for 3 days and one for 2 days. It seems that a single ticket for 5 days didnt exist (max is 3 days). I make it short we ended up paying almost 2x the parking… exactly 57 eur on top of what was initially arranged because of some „not adequate“ handling on my side with the 2 tickets. I got 0 explanation from the hôtel in this regard before and having to move the car during the night for an emergency (my daughter again), I had no choice to pay to use the car and thought I would arrange the obvious with the hôtel the next day. The only thing I got from them is a „Lo siento“, I am sorry… no refund of what I paid extra, although they fully understood what went wrong. Let’s cash in on all fronts… Hey what’s the problem…. That‘s about how much they care about clients… what an experience. This left me in disbelief. They have some coffee and cake in the hall, that’s nice, but it doesn‘t make up for the rest. With this money (price of the room, which is relatively expensive for what you get, not talking about the additional parking rip off…) you will probably find something better in San Sebastián. Big disappointment, and a big waste of precious time and holidays. My advise? Clearly, don‘t stop there… Lo siento

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