Agua Hotels SAL Vila Verde

Hotel un poco más alejado del centro de Santa María pero dispone de transfer gratuito hasta las 22h.

Points positifs : chambre équipée propre, petit déjeuner (buffet), horaires du minibus pour Santa Maria+ Ponta Preta, proximité avec les plages, plusieurs piscines, Points négatifs : manque de vie nocturne et animations, l’espace sport libre extérieur à refaire, + une réceptionniste très désagréable et qui ne voulait rien entendre (ne voulait pas que nous payons le montant de la taxe de séjour indiquée sur notre réservation mais bonne gestion du service client Trip)

The swimming pool water is freezing cold - that’s why noone even gets in the pool. The pizza place on resort is closed. The supermarket at the resort is stocked low and has prices that are ridiculous- a pack of biscuits for 4 euros. Shopping will cost you 40 euros each time even if you just buy the basics. Restaurants food is terrible. The beds are uncomfortable and the self catering kitchen don’t have cutlery and pans in them. We would not book here again. If you are considering Cape Verde book Hilton. Don’t take a chance here just because it’s cheaper. The areas are run down and developing areas that give dilapidated Cuban vibes.

This is our second time in Sal, Cape Verde, previously having stayed across the road at an all inclusive Tui resort so we knew the area well. This resort is much bigger than I had expected and is very clean and tidy throughout. The resort does not let the place down at all, it is the management and the running of the business that is an absolute disgrace. We arrived on Christmas Day 2024 reaching the hotel at around 5pm. We had booked a 1 bedroom superior room apartment. On check-in we were given our room key cards, 2 towel cards and directions to the room. All seemed fine to up to now... On entering and inspecting the apartment, we noticed the following issues: 1. Our safe was unusable as the previous guests had closed the safe door locking it (it is a combination operated safe that requires the door to be open to enable you to set your own combination). 2. Our fridge freezer was not working (no power). 3. The bedroom had 2 x single beds in it, we are a married couple so had expected a double bed. The beds has 1 small pillow, 1 bottom and 1 top sheet, and no other bedding was supplied at all. 4. The microwave oven had no glass turntable plate inside, this was missing so the microwave would be unusable. 5. There was no hairdryer in the apartment (advertised as supplied). 6. There was no toaster in the apartment (advertised as supplied). Also the advertised 'Tea and Coffee making facilities' is in fact a cheap plastic jug kettle. 7. There wasn't even 4 of each with regards to plates, bowls, cups, glasses etc. The kitchen cupboards were mostly bare and there was only 2 casserole style pans (no frying pans, no saucepans, no oven trays or grill trays, no mixing bowls etc). We contacted reception to report all the issues. Reception sent someone to look at the fridge freezer. Apparently it was a tripped fuse. However, we then went to get some basics from the shop and on return noticed the fridge was still warm. Reception was again contacted and they wanted us to wait until the next day. Only after explaining that we now had fresh food in the fridge did they send the engineer back and he had to replace a part in the fridge freezer but at least this issue was now resolved. We were told that the safe would not be resolved until the next day as the hotel manager had to be present for staff to be granted permission to manually open a room safe and he had just left for home. Whilst this is a good policy, the matter was reported 4 hours earlier so why was it not resolved before he left for home? The pool towel cards that we were issued are a waste of space. I visited reception every day of our 7 days holiday and there were never any towels available (several other guests were witnessed experiencing this same issue). The hotel part of the complex is very small as most of the complex is apartments that are for sale. Around the pool there are only 40 sun loungers (not enough even at this quite time, and yes people do leave their towels on them and disap

Awful . Advertised as a 4 star resort. Clearly isn't. The place looked run down and not well maintained . the bar is a room with tv, a pool table and basic furniture dotted around. We were given towel cards but could not get a towel despite asking for 3 days, we gave up. No WiFi in room, we had to ask and they gave us a router to plug in. The air conditioning controller wasn't in the room and we had to ask for that to be centred , took 90 mins to get it after calling reception many times Had to ask for extra bed once we got to room though they knew there were 3 of us. TV was old and rubbish. If it was a 2 star hotel maybe I could accept it, but I paid full rates to get a really poor standard. Don't know how TUI can advertise as 4 star

Rooms are extremely clean, resort is very quiet and most of vilaverde town is uninhabited like a spooky place, supermarket is hidden and coffeeshop closed, bicycles can be rented but quality is low standard better hire in santa maria, beach is in walking distance, overall if you like relaxation its a good place to stay, beds are below standard a simple bonell system with foam layer, its bad for weak backs. Tapwater is drinkable because all water in Sal is made from reverse osmosis seawater, take in account wateroutages are common practise. I had a good stay and enjoyed the beautiful beaches and weather