Hotel 5 Bintang Terbaik di Santiago

Experiência única em local histórico preservado de forma única! Quarto com cama confortável, banheiro de tamanho bom, ótimo chuveiro e vista para o pátio antigo. Café da manhã bom mas nada excepcional! Bom atendimento e ótima localização ao lado da igreja de Santiago de Compostela!

a very nice and cozy hotel Fall in love with it at first sight. The staff was very nice too. Introduced everything we need know for our few days' trip in Santiago. Only 10 to 15 mins away from Cathedral.

Todo genial , la ubicación es ideal por la tranquilidad de no estar en mismo centro pero a la vez muy cerca , las instalaciones estupenda y por sobre todo resaltó los jardines que tiene alrededor

Un hotel situado en el centro, ubicación excelente. Para nosotros algo recargado en su decoración y algo desfasado. Habitaciones muy grandes y camas enormes. Creo que nos asignaron una habitación de menor categoría al coger una oferta. Vistas a un patio oscuro y los suelos del baño algo sucios.

Hotel yang sangat moden, luas, pemandangan yang indah, kakitangan yang sopan, bilik yang luas, katil yang lazat, linen putih bersih, bilik mandi yang sempurna. Semuanya sangat bersih. Lokasi yang baik, tetapi perlu memandu. Hotel ini menyediakan perkhidmatan jemput. Saya pasti mengesyorkan

this was a backup choice for 10 of us on an Ebike Camino de Santiago tour. It was only a few minutes from the Cathedral. Very good location, super clean, modern, spacious, excellent breakfast, small modern bar downstairs which they opened for us after our dinner across the street. Quiet, solid rooms with typical Euro features, very clean.

Ia agak jauh dari tarikan, tetapi ia lebih mudah untuk memandu. Garaj bawah tanah boleh disambungkan terus ke lantai di mana bilik itu terletak. Bilik ini adalah suite dengan katil tambahan. Keadaan sekeliling sangat sunyi.

This is my favorite hotel in my favorite city in Spain. The hotel is situated a five minute walk to the Cathedral and the historic area with plenty of great restaurants and other historic sites. The hotel itself is very historical. Getting to the hotel is easy and the hotel has plenty of parking. The hotel staff is very friendly, knowledgeable and professional. The Rooms I’ve stayed in are modern and roomy with comfy beds and pillows. Room and bathroom were very clean. Breakfast was great. Restaurant and housekeeping staff were very friendly. I try to get to Santiago several times a year and I wouldn’t consider staying at any other hotel.

This is a hotel for the masses. Modern, but nothing fancy and no great attempt at design. Utilitarian. And that's ok. It works and worked well for us at an extremely reasonable price for what we got - a fairly big room that was comfortable and everything worked well. The staff was helpful and responded with dispatch with our requests. Breakfast, which was included in the basic rate, was actually good and had a reasonable variety of foods of decent quality. Was it gourmet? No, few hotels are. But it was better than some we had to pay for on top of the room rate. The location was away from the main area. We decided to get a taxi, instead of driving to the historic area, as we were afraid we would cross into a restricted area and have to pay a fine. Besides, parking and gas at $6-$7 per gallon would have cost us more than taking the taxi. So why bother? The somewhat isolated location was also good as there was very little external noise to contend with. In short, we got a hotel experience with no problems and decent comfort and included breakfast for a modest price. What's not to like? I'd go back. In a minute.

This is one difficult review to write as I always like to say as many positive things in my reviews. However, this has to be said if only for the hotel to improve their service and/or re-evaluate their culture. I was excited that this hotel was a Melia hotel because we've stayed in Melia hotels in Spain before and were very happy with our experience. Here is one beautiful, modern hotel that we looked forward to staying in especially after our Camino Walk. I checked in our group of 9 ahead of the others and was efficiently attended to by Pilar and Lourdes at the Front Desk. The hotel offered a lovely breakfast spread. That's where all the positives stop, I'm afraid. That night, we booked for a late dinner to celebrate my son's birthday and the end of a tiring Camino Walk. While seated at the long table in front of the bar, we were subjected to very rude treatment by the waitress named Marta. When one of our companions asked for an extra soup bowl, she said it was impossible. To give her the benefit of the doubt in case there was a misunderstanding in language differences, my friend asked our Spanish tour escort to ask the waitress for our bowl. The next thing we saw was our tour escort being rudely treated by the waitress speaking to our tour escort at the bar, telling him off. We understand some Spanish but what we saw from the body language and our tour escort backing away from the wait staff spoke volumes. He was being harassed by the wait staff. All we asked was for our tour escort to ask our waitress, Marta, in Spanish for an extra soup bowl. And we saw very aggressive behavior directed at our tour escort. She handed our tour escort a sauce dish, not a soup bowl, that's how offensive she was. When he told Marta that he wanted to deal with another waiter Christian (the other wait staff who was also there with Marta) told him, pointing at Marta, ”she's the boss”. Where was customer care in this scenario? If Marta refused to attend to our needs, why couldn't Christian attend to us? Two of us went up to the bar to talk to Marta and Christian when we saw what was going on. When I asked her what her problem was, Marta glared at me and said she didn't speak Spanish and went away. I took out my phone and typed on Google Translate: ”Be kind. You are in Customer Service. Where is your manager?” I showed it to Christian since Marta refused to deal with us. A bit later, Pilar from Front Desk came and talked to my friend and me. We told her that we didn't want trouble but that this massive, massive failure in customer service must be addressed. Pilar was very defensive of the wait staff but she did listen when we insisted. When we asked for a manager, or the Officer-In-Charge, we were told that there was no manager on hand. All the staff, all, covered for one another. It made us wonder about the culture of the company. To make things worst, 2 of our orders were not served and we were charged for the orders. It is a good