Hotel berhampiran Tienda Kaizen Chile (Auriculoterapia). www.tiendakaizen.cl, Santiago

I was excited about staying in this new and modern hotel during my trip to Chile this month. I was ready to overlook the location- being far from the historic sites. The fact that the hotel is attached to a nice modern mall with a grocery store made it very appealing. However, the positive sides stop here, and I must mention that one of the doors, leading to the hotel from the mall wouldn't open- my card was working but the door was stuck. So, I had to go back 5 floors of escalators, exit the mall and walk into the hotel's street entrance- all this carrying a heavy bag with my purchases. The biggest shortcoming for this hotel is the Front Desk and the hotel’s concept that all guest’s calls have to go through the desk. And although the nice employees who work there try very hard, the desk is severely understaffed. I waited for a long time to check- in as there was only one person on duty. Someone else finally came to check me in. They say that the first impressions are very important and in this case they set the tone for my stay. Problems with logging into the internet( the employee who checked me in forgot to add me to the system) and the room TV that I had to solve right after I got into my room; even had go to the Front desk for because no-one picked up the phone. And all that after traveling for 24 hours and being very tired from my journey. This morning I again tried to get in touch with the Front desk for another issue, but again no one picked up the phone. I know that if I go to the desk I will have to wait for a very long time to be served only to be told that I need to wait in my room. Because of the many unlicensed taxis in Santiago, the hotel's staff told me at check-in that all trips should be arranged through- yes, you got it, through the Front desk! And what they do it reserve a vehicle and driver with a private company the hotel works with, for 4 times the price of a regular taxi. I used taxis a few times after that (the vehicles with the yellow roof), and didn't have any problems. So, it's the hotel that overcharges its guests with claims that all taxis in town are a scam. And yes, there is no direct phone for the housekeeping department, or for the restaurant, all calls should go through the Front desk, so expect that your call may not be answered on the first, or second try. The breakfast, although seemed plentiful and nice, is of a very low quality. The eggs were semi- raw, the quiche- a few days old. And so were all the pastries. The fruit consisted of a few chunks of what seemed like an old watermelon, wrapped in a small bowl. And at the end of each meal I was given a bill check to sign, even though breakfast was included in my room rate. What this meant was to urge the guests to give tip to the restaurant staff. My plans were to return for a few more days after I travel around Chile, but I cancelled my reservation and booked a different hotel. On the plus side, my room was large, the A/C worked well, beautiful

This hotel is near a large shopping mall so there are many nearby restaurants to choose from. The rooms themselves are very comfortable. My one complaint is with the breakfast. If I went at the opening time, it was not yet set up for guests. I had to wait until someone brought out the tea, juice glasses, food labels, etc. There also needs to be a better system to request an omelet or fried eggs.

Santiago Intercontinental is great. Check in staff is one of the kindest staff we´ve ever seen. Xavier Muñoz is a welcoming young man who not only made us feel appreciated but we saw him working during a lot of people making their check-in and we was always with a big smile. Our room could be a bit dated as other guests have said but it was plenty of light, clean and spacious. The bed was quite comfortable. Housekeepin is done early in the morning, which I loved. The room was thoroughly cleaned. Well done! Fitnees center and swimming pool are 24 hours open. The swimming pool is wonderful and fitness center is Ok though perhaps there could be more walking machines. Breakfast is delicious and, again, staff is very kind. We had dinner twice in Loby bar and it was delicious. There wAS Two big screens were we could watch the Copa America football games. Location is great in Las Condes if you planned to do shopping or to drive outside of Santiago. There are many eating options nearby. Only down are bathroom amenities: they do not exist. Only wall soap or shampoo: not even a little soap bar for the hands. This, I think, should be improved.

We were extremely pleased with accommodations and great Hotel Staff Customer Service! Always attentive to our needs! Clean and elegant rooms with great pillows and overall comfortable bed. Location is outstanding! Within walking distance to Mall, Restaurants, shops in general! Perhaps one observation is the parking, not available through Hotel, it’s a public parking lot for Mall, in a safe ambience, but no validation through Hotel, must pay mall parking fees. Can get steep, perhaps this could be addressed to make for a complete pleasant stay. Overall would highly recommend or suggest! Perfect for us!

This hotel stay was arranged by Silversea following a cruise from Guayaquil to Valparaiso, with return flights from Santiago. Our room was comfortable; food, wines and service in the restaurant were generally excellent. We had a late-evening flight out of Santiago, so the hotel folks graciously let us stay in our room until 3:00 p.m. If back in Santiago, we'll definitely consider staying here again.

We stayed in this hotel for two nights while visiting Santiago de Chile, and my experience was pretty good. Check-in process was smooth with no complaints other than the lack of staff to escort the luggage. We got a room in the middle of the building and the room was spacious and comfortable with working heater plus air conditioner for warning up from the chilly Santiago weather. Unfortunately we were unable to enjoy the breakfast due to the constraints of our tour but overall we had a very nice stay and would recommend this to anyone who's looking for a good accomodation in the centre of Santiago.

The hotel is clean and located in the heart of Santiago. The staff are amazing. Everyone we encountered was friendly and helpful. There are bus and train stops within a couple of blocks of the hotel. Water, beer, wine and snacks are conveniently available for purchase in the lobby any time of the day or night. The hotel is still ramping up its operations to become more “full service” so some services, such as an in-house laundry service, are not yet available. The pool/bar area is beautiful and makes for a great place to hang out. Compared to a four star hotel in Chicago, some may find the interior a bit lacking, but my family and I really liked it.

4,5/5,00 O Best Western Estacíon Central é um ótimo hotel. Ele possui quartos amplos e é bem confortável. O café da manhã é servido até às 10h e é bem farto, conta com variedades de frutas, cereais, pães, frios, ovos e linguiça. Os funcionários são bem receptivos e atenciosos. Eles disponibilizam uma marmitinha de café da manhã (sache de café, chá,fruta, sanduíche, iogurte) para que você possa levar no dia dos passeios, basta solicitar até as 21h na recepção. A região realmente não é boa mas o hotel conta com seguranças a disposição caso precise esperar algum uber ou taxi do lado de fora. Foi bem tranquilo pedir carros de aplicativo tanto durante o dia quanto durante a noite. Próximo ao hotel há uma estação da Turbus (estação alameda) e tem um metrô do outro lado da rua

It’s still 15 min drive from the airport and shuttle needs to be booked 48 hours ahead. We did NOT know as did not check the hotel WhatsApp profile picture that says so in Spanish… but they did provide us shuttle transfer for free the next morning upon our request at check-in. Facilities are nice despite of average service