Augusta Eco Wellness Resort 4 - SPA Access included

Todo genial, personal muy amable, habitaciones amplias y muy limpias.

Beautiful hotel with lovely spacious rooms and plenty of facilities within walking distance of a nice beautiful beach with loads of nearby restaurants my one problem is the rooms aren’t very well equipped. The room I was staying in only had one pot and had no strainer, pot lids, wooden spoons or scissors which was a slight increase

Fabulous hotel with amazing spa facilities. Staff were kind and attentive, facilities were great. Spa treatments were spectacular. Rooms are clean and very comfortable. The decor could do with ‘decluttering’. Used to staying in five star hotels and Augusta surpassed expectations. To Fix: 1. The food is really bad and overpriced. Unforgivable given how good food is in Galicia. DO NOT BOOK HALF BOARD. The hotel must fix this. We went to restaurants around the area and the food was amazing. 2. Charging for delivery of room service is wrong. 3. There is a lack of staff and this is evident. 4. They should not charge to play games in the playroom (darts / futbolín) 5. Rooms need hooks for wet clothes!!! All this said, I loved the hotel, the spa and the people. Thank you Augusta

The bedrooms were very comfortable, clean and beautifully furnished. They include a small kitchenette with fridge and coffee making facilities. The spa facilities were also excellent. I’ve never seen so many hydrotherapy jets and jacuzzis in one hotel. We enjoyed the sound bath, massages and floatarium. There was a daily programme of wellness activities including yoga, Pilates, sound baths etc. The staff on reception were excellent, with an efficient and friendly check in / check out. The buffet breakfast was good with a wide selection of hot, cold and wellness breakfast items. The major downside was the restaurant and bar service. There were very few staff available to serve food and drinks, so dinner service was incredibly slow despite the best efforts of the waiters / waitresses. It is a short 10 minute walk to the restaurants in town so we found this was a reliable alternative option for speedy service and a wider menu. There are restrictions around pool access for children. Accommodation in building 2 has a large pool that is accessible to 5-12 year olds. In building 1, there is a small unheated pool for 5-12 year olds (very cold water even in mid August) and an aqua play area for small children. The other pools in building 1 are exclusively for over 12s. Building 2 is better for families as it also houses the kids club, but the differences between the two buildings weren’t clear when we booked. The styling at the hotel is eclectic. It has a unique maximalist style with an incredible array of colourful props and lighting styles in every space of the hotel. We found it fun, but not a hotel for minimalists. The Augusta is primarily a spa with excellent accommodation. If it can improve its food and drink offerings, it would truly deliver on its ‘relax’ promise. More broadly, Sanxenxo has a lovely beach and lively seafront with lots of restaurants and ice cream shops.

We wanted to like this place but it fell far short of value. We stood in line for 45 mins with two small kids in order to just check in, only one person checking in lines of guests at the height of the season. Although we speak three languages, that was not a barrier. The interest in providing good service was. Nothing about the resort was explained so we really didn’t know what was going on. The checkout process was equally as long. The kids facility from playgrounds to pools were broken, non functional and extremely dirty. Large spiders were all of the kids pool area, rocks in the kids pool and overcrowded. The steam sauna was non functional and only one of two Swedish saunas was actually hot. Our rooms lock was broken, the hammock was broken, many items in the bathroom were broken. We couldn’t complain about it because no one answers the phones, probably because they are so busy checking people in and out. The breakfast was lacking in freshness, quality and consistency. The juicer was often broken, egg shells in the scrambled eggs, no coffee at one point. No table linens, forks knives, we had to get them ourselves. At one point when asking a staff member a question, basic about locations of things at the resort. She walked away saying she didn’t know and left. Just sad it didn’t live up to its hype and it was likely once a nice place. Not maintained and understaffed now.

HICE UNA RESERVA POR TELÉFONO PARA REGALO DE SAN VALENTIN, LA HAGO POR TELÉFONO PORQUE ONLINE SÓLO SE PUEDE RESERVAR MÍNIMO DOS NOCHES SI IMPLICA NOCHE DE SÁBADO Y MI PAREJA TRABAJA DE LUNES A VIERNES DE MAÑANA Y TARDE Y EL SÁBADO POR LA MAÑANA, Y YO TRABAJO ALGUNOS FINES DE SEMANA CON LO QUE SÓLO PODEMOS IR ALGUNA NOCHE DE SÁBADO, ME DICEN QUE A VECES SE PUEDE RESERVAR UNA SÓLA NOCHE DE SÁBADO SI LA TIENEN DISPONIBLE, LE DIGO QUE EL ÚNICO FINDE QUE PUEDO ES 11 A 12 DE MARZO, ME HACEN LA RESERVA MAL PARA 11-12 DE FEBRERO, NO ME PARECE NORMAL QUE TE OLIGUEN A RESERVAR DOS NOCHES POR QUERER IR EN SÁBADO PORQUE NO TODO EL MUNDO POR TRABAJO PUEDE IR DOS NOCHES Y NO VAS A PAGAR DOS PUDIENDO DISFRUTAR SÓLO UNA Y QUE SE EQUIVOQUEN EN EL MES DE RESERVA.