Hotel Residence Inn di Sarajevo

As a very experienced traveler with about a 100 hotel nights/year I usually let my destination hotels know my room preferences - not cadging for an upgrade but simply making my wishes for room location, floor and view direction clear. I always do that initially during the reservation process and to be on the safer side I send 1 or 2 emails to them ahead (front desk and/or reservations). When arriving at the hotel after a long journey you are, of course, at the mercy of the hotel. And here it promptly came: the rooms on my preferred floor and with my preferred direction were ”all occupied”. The explanation that despite my reservation request and more 2 reminders by email they had not acceded to my preferences was that they had a different ”policy” (so to say a sequence) in allocation of rooms regardless of the guests' advance requests... Strange. Being at the front desk at their mercy teeth grindingly I had to take another room not really serving my clear preferences. But after that uselessly disappointing arrival experience I must concede that - except for this ridiculous room allocation ”policy” - the room was perfectly appointed, the staff exceedingly helpful, attentive, pleasant plus speaking numerous languages, the breakfast was well assorted and apart from that strange ”policy” the stay was altogether very pleasant. So if you have strong room preferences (and again: no upgrades cadging meant) you will most like flounder on their ”policy”, which they sadly only reveal to you upon your arrival, but if you don't mind they are a very good choice.