Hotel Diamante Sayulita

We are seasoned travellers. Our recent experience at Diamante was the worst experience we have had in over 50 years of travelling. We had booked 4 nights at the Diamante through Booking. com, about 3 weeks prior to our trip. We had received a confirmation number shortly after our booking and were looking forward to our stay. On our arrival in Sayulita, we received an email stating that our reservation had been cancelled because they couldn't verify our credit card. This occurred about 1 hour prior to our arrival. When we arrived, the lady at reception told us that *********** had cancelled our reservation and furthermore, the Diamante didn't have a room for 4 nights. They could offer us 2 nights, which we took and paid for, with the same card that 'could not be verified'!! When we contacted Booking. com, we were told that the hotel had cancelled our reservation. Upon further discussion with the lady at Diamante, we were told that a film crew from Mexico City was arriving and would require the whole hotel to film their telenovela. She suggested another hotel a couple of blocks away and we were able to book 2 nights there. The bottom line is that the hotel lied to us and essentially kicked us out of our reserved room to make way for the film crew. As we were moving to this new accommodation, another couple followed us from the hotel. The same thing had happened to them! The following day, we noticed that the hotel had been completely blocked off. The only vehicles to be seen in the hotel parking area belonged to the film crew. The only positive thing to come from this was that the hotel to which we had moved was considerably nicer. What is most upsetting to us is that we were "thrown under the bus". We were lied to by the hotel and basically left to fend for ourselves. A great business model!!!

Great location. Very clean. Wonderful staff. Nina was always helpful. Good continental breakfast included. Our room #8 was very small 1 double bed.. try for a bigger room. Very nice common areas and a pool.

Petit hôtel sans prétention mais tout y est L accueil extrêmement sympathique Les chambres super propres Nous avons pu laisser nos valises à l accueil le dernier jour pour profiter au maximum de la plage On nous a proposer même la douche pour repartir frais 😅 Quelle sympathie dans cette hôtel!!!!!! Je recommande

BOLA DE MENTIROSOS !!!! PESIMA ATENCION POR PARTE DEL HOTEL, RESERVAMOS A TRAVES DE BOOKING DESDE CASI 2 SEMANAS ANTES Y NOS DIJERON DE REPENTE QUE NO TENIAN DISPONIBILIDAD A 2 DIAS DEL VIAJE QUE PORQUE NO SE GARANTIZO LA TARJETA DE CREDITO... COSA QUE BOOKING NOS COMENTO ERA PORQUE EL HOTEL NUNCA LA VALIDÓ E INCLUSO ESO SALE EN LA PAGINA. TANTO LA SEÑORITA DE RESERVACIONES COMO OTRO CHICO QUIEN SABE QUIEN, DE MALA MANERA ARGUMENTARON QUE NO TENIAN DISPONIBILIDAD Y PORQUE QUERIAMOS IR LES DIJIMOS QUE LO PAGABAMOS COMPLETO AL CHECK IN Y QUE NOS DICEN QUE YA NO TIENEN LUGAR... O SEA NUNCA GARANTIZARON NUESTRA RESERVACION... Y ESO QUE HABIAMOS HABLADO ANTES Y ESTABA CONFIRMADA. MENTIROSOS!!! YA TUVIMOS QUE BUSCAR OTRO HOTEL Y VAYA SORPRESA SIGUE APARECIENDO CON LAS MISMAS FECHAS CON HABITACIONES!! NUNCA RESERVEN AHI!!! NUNCA!!!