Premier Inn Scarborough (South Bay)

very nice

還行，服務態度好

Right in the town centre it's as you expect a Premier Inn to be. You know what you get. Staff were friendly enough, always helpful. Hotel itself was clean enough. We had the premier rooms so a bit bigger than others. We didn't eat here, there are plenty of cafes etc around for breakfast and restaurants for other meals. 2nd time weve been (3 friends on a weekend catch up). Can't really complain

You know what you get at a premier inn. Comfy beds, clean rooms and excellent location. Always use Premier inn as it is generally good value and the staff are very friendly and welcoming. Scarborough is a lovely place to visit and the Premier inn is an ideal base.

Terrible weekend stay at this hotel, very dirty, exisiting guests dirty pants in the room and poor service! Arrived just before teatime. 2 adults/2young children. Had 2 towels in room for a family if 4 and no toilet rolls. Asked reception to sort whilst we went out for tea. Came back in the evening ready for bed and realised the room hadn't actually been cleaned. Smears across the mirrors, dirt on carpet, just poor. The final straw for me was when I went into the bathroom and closed the door behind me (after putting my children to bed). I saw a used pair of mens underpants on the floor under the radiator. I was mortified, I went down to reception at 10pm and asked them to come and remove them. Not happy at all! They offered to swap me rooms the next day as they were full that night. We were on a 2 night stay, so I requested the room be fully cleaned the next day. The bar manager here is rude, he refused to re-make me a vodka, lime and lemonade which didnt taste right. He told me it would taste the same if he made it again so refused to. Yes I got a refund, but i wanted a drink not a refund. I sat with my husband and kids while they finished their drink and we left. Breakfast was OK, if you didn't want a fried egg. The staff brought out a mini tray of 6-8 eggs to feed approx 50 people. Outcome Yes, I recieved a credit for £49, the room cost for the 2 nights was £208. This is disgraceful! No-one in their right mind would pay a penny to stay in a dirty room! I would also like to add that their complaints process is very poor, again not happy with their offer of £49, however when I advised this, apparently its the most they can do. I will most certainly be avoiding this particular hotel, and other Premier Inn Hotels in future.

Nice premier inn, right in the town centre so near everything. Was on the 3rd floor which was quiet. Since it's been extended it's a maze of corridors now, but no problem finding my way to my room. The staff were nice and friendly, I would stay here again if I was in the area.