Hotel Miramare & Spa

******DO NOT STAY HERE!!! Words can’t describe the experience we had here. I’ve travelled extensively and honestly NEVER ENCOUNTERED AN EXPERIENCE LIKE THIS. We were given an ATTIC ROOM WITH NO WINDOWS, a slanted roof that did not fit my 6 foot height and the entrance to which required a precarious walk along an unfinished walkway outside. None of this was disclosed when we booked this. They consider this a normal room in this hotel, it was not a discounted room, WE BELIEVED WE WERE BOOKING A NORMAL ROOM. The room alternated between sweltering hot due to it being the attic and freezing due to the AC blasting cold air into a tiny tiny room. When we checked in, we initially raised our concern with the front desk clerk and she apologized and assured us that they could move us rooms the following morning. The next morning, we came down to change rooms and were COMPLETELY GASLIGHTED BY THE STAFF. They first refused to change rooms, then they pivoted and wanted to shift us into a new room each morning so that we would have moved each day of our three night stay. All of these options, they insisted were going to cost us almost double the already OVERPRICED COST we had already paid through Booking. ThIS WAS NOT THE CRAZIEST PART. THE CRAZIEST PART was that the front desk clerk, Martino, kept saying that there was nothing he could do, that it was up to the manager. ALL THE WHILE, Andreoli, the manager, was sitting 5 feet behind him, refusing the speak to us. REFUSING! I kept asking if I could please speak with him directly, and he continued to refuse to talk with us, and Martino just kept saying that we should be interacting with him, but then claiming he, Martino, had no control, ‘because he is just a desk clerk.’ This was not a language issue, as I speak Italian and I heard Andreoli speaking perfect English. I have literally never encountering something like this in my life, where the manager is right there and refused to speak with us. IT WAS INCREDIBLY OFFENSIVE. When I raised the issue that the price they wanted to charge us for changing rooms was way over the standard price for the region, he said that Americans are wealthy and always willing to pay this cost because we earn so much more than Italians. If it were just a sub-par room, so be it. But I have never been treated this way while traveling, or been gaslighted in this way, Martino claiming that the desk clerk from last night who had offered us a room was wrong. Lastly, when we parked the car in their lot, they gave us a ride back to the hotel IN ANOTHER GUEST’S CAR! They lost our key in that car and now we are waiting for the hotel to take responsibility and get us our keys back. I REPEAT, DO NOT STAY HERE. We are still in a battle trying to get refunded from the rest of our stay, as after this crazy strange encounter and the way we were treated, WE DID NOT FEEL SAFE STAYING HERE.

The location is really superb, on a quiet bay. The public spaces of the Miramare are attractive, and the staff is very professional. After my stay I wrote the hotel with some suggestions as all was not really up to par. I did receive a polite acknowledgement and that was it. I dont intend to return. The reasons why are several : during a rainy week the so-called cinema did not function at all. It would have been easy to put on two films, one in Italian and one in English with a happy hour...Our bedroom contained a double bed that could not be divided, and a sofa bed. I had specifically asked for two twin beds. I was told that that would require an upgrade costing approximately 50% more....just for the record our bedroom cost 250 euros a night and that was by booking directly as a friend had recommended the hotel. Small details do count: at what is termed a family owned hotel there was not even a welcome card with fruit or chocolate. It may be family owned, but evidently management doesnt seek customers who return. There are other hotels at Sestri Levante.

Beautiful interior and position on the beach spoiled by a culture of not making visitors welcome.. Whilst on a one to one basis staff were friendly and attentive it always seemed that the management internal rules put strict limits on this. At times it seemed that if you wanted anything out of the ordinary they could not help.. I also found it bizarre that there was no literature in the room to explain the basics, time of meals how aircon or tv worked , telephone numbers for room service etc - and most worrying - where the hell the fire escapes were ! We even had to ask reception for their number to then ask reception for the room service number - not exactly 4star hotel treatment

Hotel Miramare Sestri Levante is beautiful. Wonderful hotel, room, food, swimming and beach facilities. I would highly recommend this hotel to everyone. The beach area is beautiful. The hotel staff was very friendly and helpful. Stay here it is the place to be!!!!

Our visit was very nice! The room was lovely and clean The breakfast was great and view was amazing Cons: shower was tiny and water filled up on floor which was kind of yucky and was hard to drive a car there and find it. Otherwise I would stay again it was a great visit and everyone was very nice w

This is a beautiful hotel in a great location on the Bay of Silence. Classy comfortable common grounds and a small beach area with lounges for rent. Use caution when booking a room. Our travel agent booked a standard room for us. It was the least favorite room of our 3 week trip in Sicily and Italy. You get the bare minimum with this room and hallway rugs on this side of hotel are in need of major overhaul or at least a cleaning. The room was clean but small. Our fault for not looking into prior. We did tell our travel agent not to book standard rooms at this hotel in the future for it's clients. The agency is for luxury travel and this room definitely was not. That being said the common grounds were very nice as were the rooms on other side.