Pengguna Tetamu
14 Mac 2025
I just moved to Radisson Jazz Shimla after a great stay at Radisson Kufri, and honestly, it’s been disappointing. Check-in was slow, though Aditya at the front desk was helpful. I asked about an paid upgrade and saw the junior suite, still deciding on it. But my real issue is with the service. First, I ordered boneless biryani, but they sent one with bones. They replaced it, but why mess up a simple order? Then, my thukpa arrived with spillage and a hair. Didn’t take a pic of that (because, ew), but I did catch one on the salt shaker. Basic hygiene should not be an issue at a Radisson. Housekeeping was another letdown. I called 3 times to get my plates cleared after dinner—nothing. They finally picked them up the next morning, so my room smelled like food all night. Also, I couldn’t help but notice that foreign guests seem to get extra attention. I get the whole international hospitality thing, but Indian guests are paying the same and deserve the same service. If the hotel is understaffed, they need to manage it better. The bathroom also needs work—tiles look like they need scrubbing, and parts of the wall are peeling. Didn’t expect this from a Radisson property. I still have two more nights here and hope things improve. Planning to check out the spa too—fingers crossed that goes well. Sharing this so the hotel (hopefully) takes note and improves for future guests.
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