Hotel dengan Khidmat Ambil/Hantar di Antwerp

I had a very negative experience with the front desk staff that checked me in this past week. My husband and I booked a stay at this hotel back in April for 4 nights. They sent me an email stating that they weren't able to charge my credit card on the reservation, which made sense because we had forgotten we had just received a new card to replace the expired one. They asked that I look at my account, so they can charge a new card. If I failed to do that in 24 hours, then my booking would be cancelled. Approx 13 hours of receiving that email, I went in and updated the credit card information on the account and sent them an email confirming I did so. When I arrived at this hotel to check in a month later (which was this past week), the front desk staff told me that the reservation was cancelled. I showed them the email that they sent me and the one I had sent to them. I also showed them my original reservation number. They looked into it for a while, but they told me that ultimately the reservation was cancelled so they can't do anything. They were also all booked up on one of the four nights we were supposed to stay there, so they could only check us in for 2 nights (Thurs-Fri). Up to this point, I was confused but I wasn't upset. I understand things can happen, and I was eager to work this out. However, what really pushed me over the edge was the fact that the front desk staff showed no empathy for the situation I was in. I told them that I never received any email that my reservation was cancelled. I even asked if there were any other alternative hotels, as we were traveling from outside the country and did not know the area well. The staff person I was talking to responded with very little attempt at professionalism, and instead told me that we should solve this ”later” as I was holding up the line. I believe her words were along the lines of, ”you should turn around, look at the line.” When I asked her when ”later” would be, she let out a small laugh which was a very confusing response to what I thought was a valid question. This is when I was starting to feel incredulous. I wanted her assistance, but I got rudeness and condescension in return. I tried my best not to raise my voice even though I was getting frustrated, and I told her that I felt I was getting penalized for something that wasn't my fault. Still, there was no attempt to help me with the situation, and I felt like I was being waved away. At the very end of our interaction, the staff person told me that if there is a room that opens up on Sat they would contact me to let me know. I asked how they would contact me on updates (would it be through the hotel phone? My international number? Call, email, or text?) and I received a very frustrated look and a sigh in return, not a helpful response. I am still unsure why she acted this way, when I genuinely wanted to understand how I would be contacted. (And they never actually contacted me... even to tell me they were still all boo

Gute Lage, kein eigenes Frühstück, für das keineswegs besondere Fr. im Radisson wurde von Park Inn-Mitarbeiter beim check-out 27 euro verlangt, obwohl am vorigen Tag noch ein Preis von 23 bestätigt worden war....

Talk about an amazing hidden gem! WOW! Wonderful hotel, very helpful staff and the room, gardens and breakfast made this over the top nice. Location was a little tricky due to construction but within easy walking distance to the square, very close to cool cafes and restaurants. Bed was super cozy and the private garden was just what I needed after a long flight. They have a cash bar near the front desk, the breakfast was so amazing -fruits, charcuterie, waffles, honey, fresh oj, coffee, cereal, yoghurt...etc etc. Definitely a great hotel!

Good location, near the central train station and close to restaurants and pubs. Breakfast was decent. The room was ok. The airconditioning didn’t work and it was pretty humid and warm at night. I reserved a room for myself and a friend one month in advance for an event in Antwerp Sportpaleis. When we arrived at the hotel, we discovered it was not twin separate beds. The receptionist was rude and wasn’t helpful to change the room to separate twin beds. He made us wait until 1:30 AM in the morning to change into a twin bed room instead of one queen size bed. Please be more flexible and customer first minded.

I’ve traveled all over the world and this is by far one of the most special places I have ever stayed. The staff truly made this hotel feel like a sanctuary. Antoine, Wilhelmina, and Gonzo were just a few of the many people working there that made this experience exceptional. The architecture, the history, the tranquility…this exceeded all expectations. I can’t wait to come back. I really hope one day I can!

Due to my booking error at another hotel we ended up at the FranQ. An awesome stay from check in to check out. The room was beautiful and very clean. Our dining experience was made great by Iren the bartender. It was not very busy and she spent time with us and fully explained the menu. You can tell she is proud to be working there and it showed.

Most importantly- the location is great, the bed very comfortable and the whole place was very clean and nicely decorated. One should be aware, though, that all rooms can only be reached via rather steep and narrow stairs, we were staying on the fourth floor with an incredible view of the place and the surrounding restaurants and bars. Given the height of the floors, I was very happy I only had a small bag of luggage. Our room had a fridge and a small coffee machine, no kitchenette. We also had no heating in the bathroom, as the small heater there did not work, and only a small air heating unit in the room, which could not at all keep up with the frigid February temperatures. I would have also appreciated a bath rug. The price is acceptable for the location, though, and, again, it’s very clean and the staff in the adjoining café are very accommodating and friendly.

What can I say this hotel is truly special! Some of the best service I've experienced. from the welcoming reception to the complementary mini bar they do all the little things right. I had a classic room that overlooked the charming courtyard. It was quite large with high ceilings for the most basic room. every room has a unique style and mine fit me perfectly. The 2 Australian sisters who run the hotel could not be more friendly. Location is just far enough off Cathedral and Grote market to be peaceful but close enough to be there in a few minutes walk. Only minor complaint breakfast is bit sp****. Hidden Gem