Residence Inn Sioux Falls

Enjoyed our stay at the Residence Inn! As Marriott members, we were upgraded to a two bedroom two bath suite so was nice to have the extra room. A special shout out to Marcia and the other gal (sorry can't remember the name) at the front desk and to Pam and the other gal at the breakfast area, you guys made the stay extra special! We enjoyed the pool and hot tub and the little extra perks of ice coffee at the beverage area and all of the extra toppings (chocolate chips, craisins, etc) for the waffles which the kids loved! Definitely will be our go to place when staying in Sioux Falls!

We stayed during a very long trip to Seattle from South Carolina (I know; really?). The hotel is easy to access of I29, next to a mall. The hotel was great. The staff were accommodating and great to see after many hours on the highway. There are plenty of restaurants in the area but there is a Texas Roadhouse a short walk from the hotel through the parking lot.

As someone who is a frequent traveler, this hotel is fair at best. It is old and tired and needs some updating. Carpet and colors in hallways look very dated. The floors are creaky in guest rooms and hallways. Bathrooms badly in need of updates too.

Very run down property. NOT a very clean room - stains everywhere on carpet, couches, upholstery; crumbs found on couch and under desk in living room. I didn't even bother looking in the cupboards and closets for fear of what else I would find. The black out curtains had rips and tears and clearly needs to be replaced. The breakfast area was very rough looking like a tornado had gone through the place. And the quality of breakfast items was very poor as well, I'm not sure if it's the food or the way it was prepared the problem. The staff is nice, but how gross and run down the property is definitely not worth staying even for a cheap rate. Fells like staying at a Motel 6. As Titanium Marriott member whose been staying at Marriott properties for 30+ years now, this hotel is an absolute embarrassment to the Marriott brand. Honestly, makes me want to start looking at other brands if this is the quality of hotel Marriott is okay with representing.

I have long been Gold Marriott Bonvoy loyal. But after a bad experience last year, I burned off all my points and started staying with Hilton Properties. This trip through this property checked a few boxes of some things I specifically needed so I gave them another chance. I'm so glad I did. From the moment I arrived and was checked in my Rhonda everything was great. All front desk people were more than welcoming and helpful with our navigating the town. The property and room were clean and well-stocked. I could not have been happier. Will return. Thanks for a great stay

This property and the Springhill Suites in Sioux Fall, SD are not owned or managed by Marriott, although falsely advertised as being a Marriott property. KAF Hospitality out of Sioux Falls acquired and manages these properties. Both properties are old, worn-out and dirty. I have never stayed in a Residence Inn by Marriott is such condition as my pictures show. General manger after acting shocked by my pictures, replies we will be renovating. Previous Trip Advisor reviews from months ago show very similar pictures. A room with drapery in this condition should never be booked until supposed renovation is done. The drapery was shredded in both bedrooms of a two-room suite which they are currently booking for $298 on a weekend date. The stained shower and stains on the bathroom wall are from our stay at the Springhill Suites in Sioux Falls also not owned or managed by Marriott. The Bathroom wall stain makes one wonder just what is that stain from (grossed out). The General Manager Kattie Keefe offered 5,000 points (seriously for shredded drapery and worn out suite). I did accept $60.00 off my $169.00 senior weekday rate. We had no other choice but to stay in the suite as the General Manager said the hotel is sold out. This was the worst condition of a branded Marriott suite we have ever stayed in. We have been Marriott Elite members for over 25 years. STAY AWAY from these branded Marriott properties which are located near the Empire Mall (Residence Inn, Springhill Suites and Fairfield Inn. The Fairfield Inn and Suites near the Sioux Falls airport and the Sanford Pentagon Sports Complex is a far superior hotel. We stayed there last year, but was booked on the dates on our most recent trip.

Our family of 3, 2 adults and one child, stayed in a King room with the child on the couch. The staff were very nice. The hotel was worn. The bed was very comfortable and my daughter slept on the couch which was nice for a couch night, not using the pull out, as the bedding on the pull out looked dirty. The breakfast was less than average in quality.

My husband and I recently redeemed an annual free night certificate (up to 35k points) for a 2-room King Suite with kitchen (20,500 points) for a night en route to the Sturgis bike rally. I gave the staff a rating of 9 or 10 for being exceptionally friendly. Unfortunately, the window coverings in our bedroom were shredded, m&ms were all over the floors in the hallways, there was a random door with a broken-out window propped against the exercise equipment in the fitness room, large dead beetles in the pool area, the business computer was out of service, there was no butter for toast or bagels for breakfast, and there were only two utensils and no pans for a 4-capacity suite with full kitchen. Both of the TVs were on in our room when we arrived and made us think that someone was already staying in the room. I let the hotel know these things in an after-stay survey (which I thought was anonymous) so that they were aware and the manager emailed me back to state that there weren't any upgraded rooms available (I didn't request one), and that I shouldn't have been allowed to get this suite on a free night cert or with points in the first place. That's it. Really Marriott? Thumbs down. Try the Hyatt Place in Sioux Falls instead. It's exceptional in every way!

I booked a suite at the Residence Inn Sioux Falls 3-4 times before. The first time,nearly 5 months back, the blackout curtains were torn and the furniture didn't look very clean. I thought things would improve, but when I stayed there last week, I was given the same room with even worse curtains. The light was streaming in, which would make it difficult to sleep early, especially in the summer. I went to the reception and showed them the picture of the curtains, asking them to change them. They said that it was my "bad luck" to get that room and that the curtains were on backorder and hence could not be replaced. Regrettably, the tide of ill fortune persists, as a span of 5 months (or more) appears insufficient for the hotel to effectuate the replacement of its curtains. I'm an Ambassador Elite member with Marriott, so I expected more personalized service. I didn't get a greeting by name, a bottle of water, or help selecting a different room. I ended up leaving and going to the hotel next door. As an Ambassador Elite member, one expects a personalized travel experience, but it seems like that also depends on whether or not one has good luck. Because of my continued bad luck with this Residence Inn, I'm not going to stay there again – I would no longer engage in this lottery of luck with this Residence Inn. I'm also seriously considering switching to a loyalty brand that doesn't require good luck, free from the dueling forces of fortune.