Grand Hotel Millennium Sofia

It is a very beautiful hotel inside out. What does not make this hotel great is the poor service of at least two sections of the hotel from my personal experience. Number one disappointment is the Beauty Salon. I made an appointment for meniscus at 16:30 on September 22. I showed up on time only to be told by the receptionist that the appointment is at 16:45. I told her that is not true and in fact I confirmed it with her twice. It was apparent that someone cut into the line and from our conversation I know she knew it as well. Yet, she was lying through her teeth that is totally beyond me. The worst was yet to come, I was told when I came down again at 16:45, I had to wait for another 20 minutes. That is the end of the story. Second incident is at the “well known” restaurant Mediterra. To make a long story shot, the Greek style calamari I ordered looked as well as tasted like burned wood log. To the main course “beef cheeks” the only thing I could think about it is what I once tasted on a Lufthansa flight business class section is 10 times better. Other than that I had a very pleasant stay and the receptionists are extremely friendly and helpful. I should also add the location of the hotel is very convenient and has easy access to all the main attractions.

Fantastic hotel!! Great service and the buffet breakfast was beyond amazing!!

One of the best hotels I have ever stayed in worldwide. Clean, tidy, great staff, beautiful food. If you come to Sofia you should stay here. Central to everything all great site within walking distance. The view from the room is beautiful and even more so at night.

I was in Sofia for business, Everything was perfect, rooms big and clear, the staff very helpful, the hotel has private parking with extra charge. Breakfast and dinner was perfect I will suggest Millenium Sofia to anyone who wants to stay at Sofia

hat is one kind of experience that I would like to forget soon... It all started with a mess up of my booking for a business trip in Sofia. So, I ended by staying the Grand Millennium which is not usually my choice. Hotel is somewhat close to centre but still not that close to allow walks for my business meetings. Check in was fairly smooth but now after reading some of the 1 star reviews, I can confirm that the receptionist's welcome could have been better. Being first time visitor, there was no information about breakfast (though included in the rate), gym, etc. I was given a premier room. The room was nice, very spacious, high quality amenities, floor to ceiling windows with nice views over the city and all looked clean. So I happily parked myself on the sofa and started working on my emails (good wifi). After some time, I caught some movement on the floor with the corner of my eye...and the fun started....initially I thought it was a kitten, then I panicked as it resembled to a rat until finally my brain processed the image of the bulgy eyes and wings and realised I was looking at a bat who was probably as confused as I was. I called the reception immediately and yes they did send help. A brave lady whom I like to thank as she was not scared and assured me she will not kill the bat but call the environment protection association. I asked to be moved to another room preferably to a lower flower :). They moved me from 21 to 20 as hotel was fully booked. I asked for the house keeping to come and have an extra look for my peace of mind. They sent another nice lady who was trying to assure me no bat family is hidden in the curtains, under the bed, etc. But the whole thing ruined my experience and spent my night with the lights on trying to figure out if bats can hide in the fake ceiling, if they can accidentally fall on your face while you are sleeping, if they sat on a pillow do they leave any marks, or if they are indeed to be blamed for covid. I am a frequent traveller and I recently returned from Mauritius where nature and wildlife are quite dominant, so how in the world you can find a bat in an urban jungle five star hotel room ?!?!?!?!?

I've been in this hotel a couple a times with my family. Everything is perfect. EXCEPT one... Been with two kids every time I get interconnected rooms. Seems the hotel has some issues with the system of sewers. The one room's bathroom is fine but the other ones stinks heavily to such a degree that the whole room smells awful. And it's been the case the last two times i've been a guest. Something should be done as this can spoil the entire satisfaction of this incredible hotel.

We were in town for a convention and Grand Millennium staff were excellent at accommodating us as guests but also our entire group during events at the hotel. The staff and food selection at the breakfast buffet was top notch. The room was off the charts incredible!! We had a corner room and the wrap around windows with automatic curtains gave us an amazing view. The bathroom was HUGE!!! The tub was perfect for a nice long soak at the end of the day and the shower was large with good water pressure as well.

Wow! PERFECT hotel! The BEST in Sofia! We came to celebrate our anniversary and they upgraded us (for free) to the executive suite and offcorse that it was Amazing. The service is perfect. Very professional, helpful and patient staff. especially thank you Ekaterina and Anthony. The suite was huge, so spacious and beautifully decorated, very clean, beautiful view. The amenities are high quality. There are many options at Breakfast, very tasty. The restaurants, bar and Room service were also excellent. The Spa was Amazing, thanks to Tatiana and her golden hands, highly recommended! It's our second time here and will definitely come back again! Thank you very much!

I was honestly shocked at how amazing this hotel was - this was my first ever trip to Bulgaria and could not believe such a luxurious hotel existed in Sofia. The rooms are tremendous. The service is impeccable, the spa is next level. I will definitely be staying at the millennium grand exclusively on all of my future trips to Sofia.