Hotel di Sofia City Center, Sofia

PLUMBING ISSUES & SLOW SERVICE. The building looks lovely, newly renovated and in a great location. It is walking distance to most attractions. The staff were friendly, however I did have to ask multiple times for things before they were done (e.g., asking for an iron to be sent to the room, filling up empty toiletries). The toilet water turned brown 30 minutes after flushing which indicates a plumbing issue and is unsanitary. The rest of the room was clean. And they granted our request of having our 2 rooms next to each other. Overall a 3.5-4 star hotel due to the toilet and slow service.

Stayed in the budget small room. The room is very tiny. Ideal for someone travelling with little luggage and 1 or 2 nights. Clean room. Location is 25 mins walk from city center but there are trams nearby that takes you basically anywhere.

Ten days ago I stayed there was nice So I prefer to stay again. This time better than before. The room and bed was very comfortable and clean. The hotel is good location walk to everywhere also is quite and peacful. The hotel staff is good, kind and helpful. Thanks again!

Overall, I am very pleasantly surprised by the facilities and amenities the hotel has provided. I originally got a supreme double room, but due to some issues with my original room, I was upgraded to a suite. (Note: I was not yet checked in at the hotel when my room got changed.) The room was pretty clean, there were some finishing parts that need an upgrade and the shower definitely needs a curtain because water was splashing everywhere and only a glass at one sode didn’t do much, but overall the suite was pretty nice. My favorite part was the TV. I could easily go online to watch the reality shows I missed while I was away.

Positives: Great location. Minutes to Serdica, Lion’s Bridge metro stations and easy access to public buses, shops and eateries. Room was spacious and clean. Negatives: the door to enter the room is hard to open from inside- u need to step into the bathroom in order for the door to open wide. The area outside the room is not soundproof so the noise when people talk (in my case, kids talking and crying) is very loud and clearly heard.

The hotel has complete facilities, including a restaurant, swimming pool, and fitness room. The front desk staff is also very friendly. The room is also very large. Although the decoration style is a bit nostalgic, the overall experience is very good.

The cleanliness was excellent, and the room was very tidy. Its location right next to the bus and train stations makes getting around incredibly convenient. The casino downstairs also offers a novel experience for those who haven't visited one before. However, the pedal on the small waste bin in the bathroom was broken, and I'd suggest replacing it promptly.

It is a very beautiful hotel inside out. What does not make this hotel great is the poor service of at least two sections of the hotel from my personal experience. Number one disappointment is the Beauty Salon. I made an appointment for meniscus at 16:30 on September 22. I showed up on time only to be told by the receptionist that the appointment is at 16:45. I told her that is not true and in fact I confirmed it with her twice. It was apparent that someone cut into the line and from our conversation I know she knew it as well. Yet, she was lying through her teeth that is totally beyond me. The worst was yet to come, I was told when I came down again at 16:45, I had to wait for another 20 minutes. That is the end of the story. Second incident is at the “well known” restaurant Mediterra. To make a long story shot, the Greek style calamari I ordered looked as well as tasted like burned wood log. To the main course “beef cheeks” the only thing I could think about it is what I once tasted on a Lufthansa flight business class section is 10 times better. Other than that I had a very pleasant stay and the receptionists are extremely friendly and helpful. I should also add the location of the hotel is very convenient and has easy access to all the main attractions.

Great service and location. Courteous staff and overall great stay! Cute carpets in the elevator which changed everyday

The property is located in the center of Sofia, very close to the pedestrian zone. Fast WiFi. Clean showers and toilets. The kitchen is well-equipped. The room is clean and air-conditioned. The bed is comfortable. Towels and slippers are also provided. Daily room cleaning. The staff is very friendly and helpful. If you have an early flight, you can check out by leaving your keys in a special box. I highly recommend this property.