44 Ulasan
Jumeirah Mallorca
Soller|0.47km dari Torre Picada
My wife and I had our wedding here back in August. From the moment we booked our experience was plagued with issues. It started with very poor communication. We booked in September/October 22 and we were told that even though the hotel is closed for the winter, we would still have someone to communicate with via email during these months. This was a lie. We waited months to get responses to the most basic of questions and this had a major impact on our planning. In April, we arranged to visit the hotel for a menu tasting, when we mentioned that my wife’s parents would be joining us, they told us that there would be a massive charge involved for bringing additional people. We were shocked at this because every other hotel we’d spoken to said that it was common and almost standard that couples bring up to 4 to a tasting with no additional charge. They eventually agreed to not charge this, but only after several emails and calls from us. Back to communication. There were countless errors made by Jumeriah management in the lead up, but one that really stuck out was their apparent complete disregard for the safety of our guests. Very early on we told them that we had one guest with a severe nut allergy, and there were to be absolutely no nuts, nut traces, nut oils etc, in any dish, as this could be potentially life threatening for this guest. On two separate occasions they came back to us with menu alterations that contained nuts. The second of which was the most shocking as literally the first dish had pine nuts listed as one of the main ingredients. This left us in complete disbelief, a supposed 5 star kitchen in a 5 star hotel was not taking the safety of this guest seriously at all. This brings us to the weekend of the wedding. We arrived the day before the wedding as we had a welcome party planned in the port that evening. From the moment we attempted to check in, there was utter chaos. At the check in desk, we were sat with a lovely receptionist, but she seemed very inexperienced. We sat with her for around 25 minutes as she fumbled around trying to find our booking. We were not only quite shocked that they didn’t have the bride and grooms booking ready to go, but during this time we weren’t even offered a simple welcome drink or similar. It’s as if they didn’t even know we were coming. When they eventually found the booking we were brought to a room and we unpacked. Because of the issues we had checking in, I decided to go back to reception to double check that the other rooms I booked were all ready (I booked 3 additional rooms for my groomsmen). To my disbelief, they had no record of the bookings, even though I had confirmation emails. This led to a scramble for the staff to find 3 additional rooms. Eventually they came up with a plan to move my wife and I in the lighthouse suite, so that one of the groomsmen could take our old room. This involved us having to completely repack and move room when we were already stressed and
