Hotel di South Hackensack

Kakitangan yang luar biasa. Keluarga di sekeliling. Premis yang sangat bersih. Jenis tempat yang patut dibanggakan oleh sesiapa sahaja

Sangat gembira dengan penginapan kami :)

버스가 안 올 때도 있긴 하지만 그래도 버스 타면 20-30분만에 타임스퀘어 갈 수 있어서 좋았어요 생각했던 것보다 더 깔끔하고 넓어서 만족했습니다!!

We really enjoyed our stay. Only a $4.50 bus ride to NYC. Bus picks you up in front of hotel. Also close to dream mall. Rooms were clean, good breakfast, and showers were hot. Hotel is a short ride to American Dream Mall. Very reasonably priced. Will stay again.

I was a frequent traveler prior to covid and now starting to travel again. I have stayed at this hotel in the past but was disappointed with this visit. I got to the hotel around 7:30 after a long day of traveling and work. When i arrived i was given a low floor and informed there are no upgrades. Diamond member for years and unsure when assigning rooms they would give Diamond members a higher floor. I asked for local restaurants recommendations and she said the restaurant in the hotel. I asked for other places around the area but wouldn’t recommend anything. I asked for a list of local places and she said she didn’t have a list. She told me if i drove there that i should go up the block, make a right and i would start seeing restaurants. So much for customer service. I decided to eat at the hotel restaurant. Mistake…. Was seated right away , but waited almost 15 minutes for the waitress to approach me. When she approached, there was no warm greeting, just “what can i get for you?” I asked how the salmon was and her response was “excellent “. The way it came across sounded like that would of been the same response for any of the items on the menu. It was decent but far from excellent. I asked for a dessert menu only to be told they don’t have one but have only two choices. Cheesecake or apple pie. She said both were “excellent “. LOL Apple pie comes out. It was heated in a microwave and nothing else on the plate. No whipped cream or ice cream and not an offer of any. Apple pie was just ok, far from excellent. While eating, she drops the check on the table without saying a word. Disappointing again with service and food The room is nice, bed is comfortable. Looks like they renovated since the last time i stayed there. Nice large flat screen TV. 2nd floor facing the front you heard some traffic noise Room no longer has a bar of soap which i find disappointing. I received my bill via email in the morning only to see that the 15 food credit was not applied. When leaving the hotel i checked out and informed them the bill was incorrect. He tells me that the credit is a manual process and he will apply it. If I didn’t ask would it have been applied?? Also no question of how was your stay? Again missing out on the customer service. While the room was nice i would have second thoughts about staying here. Shame as its the closest hilton to an office i will again be visiting more often

We were at this hotel for one night. There was a power failure which affected the hotel, and of course, this was not the hotel's fault, although it did result in inconvenience and discomfort to our stay. In addition, some guests were having a noisy party just outside the front entrance which was loud enough to keep me awake in the middle of the night -- our room was a few floors up overlooking the party. I felt that we deserved either compensation or credit for a future stay at a Hilton property, so I went to speak to the manager in the morning. However, there was a long line of people waiting to complain to the manager, and we had to leave, so I didn't get to speak with him. I subsequently emailed the manager 3 times to ask for compensation and he never replied. I called 5 times and the manager was supposedly never there. Finally, I spoke to the assistant manager. He listened attentively assured me that someone would get back to me. That was two weeks ago. I am very disappointed in this poor customer service and unprofessional behavior of their managerial staff.

This is a budget hotel; the staff are friendly and pleasant to customers; however, there has been no swimming pool & jacuzzi since 2019, and it was the first time I booked the hotel to stay with my parents for 10 days. Even back then, the swimming pool was under construction 2019, and since then, nothing has changed. There were no proper towels at the fitness center, so the air circulation was not in good shape. The chef at the kitchen had a family funeral, so he took at least 5 days off during labor day weekend:( I had to order food from uber eats online.. finally

Bed bugs, lies, impolite staff and transfer madness! We booked that hotel for it’s park/stay/cruise option and for it’s Hilton good name. After a long 12 hour drive, we got to the hotel and straight to bed we went. We saw one bug, then, thought nothing of it. Then more crawled onto my leg…we saw 4 that we picked up and killed. Right away, we got dressed, and got out the room with all our luggage. We went to the front desk (around midnight). No one was there, I called and then someone picked up. We explained the situation to the person at check-in. He yelled to go away with those bugs, not wanting to see them and rushed us to throw in the garbage. Which we did after taking pictures. Following that, the clerk said the hotel was full, so no other option offered us to let us but to sleep on the pull out couch in that same bed bugs room… we decided to just go and sleep in our car at that point, asking if we could at least access showers in the morning to get ready. He agreed. He also said that our room would be refunded, to give them 3-5 working days and that we could still let our car parked there during our cruise. In the morning, we wanted to go wash up, a new person was there. We explained the situation and he confirmed the cancellation too. Then offered me towels so I could go freshen up (shower option was gone). We were directed to use the pool toilets, which did not even have hands soap. Fast forward 10 cruise days - the charge is on my Visa. Before leaving for home, we go back to the hotel with the intention of obtaining a written confirmation of that cancellation. One hour later, no cancellation in sight. Only the promise of a new manager to call me back once he gets more info on his side after being I was told they had more urgent things to do. After being lied 2 twice and dismissed once, I wrote to Hilton for a follow-up, they gave the hotel 3 days to fix this and that 3 day has passed and still nothing… this is the first time in my life that such a bad service has happened in an hotel and my first bedbug encounter. I hope they make good on their refund promise…

房間在新澤西 吃的比較少而且味道一般 如果説不是商務出行，建議還是住紐約吧

Très bon Hôtel, l’accueil est agréable et la chambre était très propre et grande ! Je recommande vivement.