Cari Hotel 5-Star di Harbin

I had a pleasant stay at Steigenberger Harbin Sunac Land. The hotel is modern, clean, and well-maintained, which is especially important when staying in Harbin during winter. The room was comfortable, warm, and spacious, with good heating that made coming back from the cold very enjoyable. The service was polite and professional, and check-in was smooth. Staff were helpful when approached, although English communication may be limited at times. Amenities were adequate and met expectations for a hotel of this standard. The location is convenient if you are visiting Sunac Land / Snow World, though it is a bit far from Harbin city centre and major attractions like Central Street. This hotel is best suited for travellers who plan to spend time around the Sunac area. Overall, it is a comfortable and reliable choice, especially for families or travellers visiting nearby attractions.

Bilik bersih, perkhidmatan mesra, dan ada hadiah kecil serta biskut semasa daftar masuk. Pasti akan menginap di sini lagi apabila kembali ke Harbin. Seberang jambatan pejalan kaki ada perhentian bas Airport Express Line 2, bas bergerak setiap jam dan setengah jam ke lapangan terbang, sangat mudah. Beli-belah dan makan di bawah tanah pusat konvensyen juga sangat senang. Pasti akan menginap di sini lagi apabila kembali ke Harbin.

👩💼 Even though the hotel staff are not able to speak english, They are helpful and very patient. Translation apps is a must have. 🧼 The room is clean and fresh everyday. Only way to make your room colder is to open the window. 🥘 Breakfast is not diversify. Only Chinese cuisine is available. With mostly pork for the main ingredient. Vegetarian option are also available too. ⭐️⭐️⭐️ Overall, The location is great. You can access many malls nearby and about 20 yuan away if you use Didi from the hotel to Zhongyang Walking Street

My husband and I are very pleased with the excellent service by the hotel staff at the club lounge. Cherry, Kiki, Luna and Linda were very attentive in serving us. Also the lady manager made the effort to accommodate to my request for the kale and dragon fruit juice when I didn’t see it being displayed at the juice counter. Food was delicious especially the freshly baked bread with cheese and walnuts even though I am not a bread lover. Also enjoyed the braised beef noodles. Thanks for the wonderful experience!👍👍👍

I took a little Galentine's day trip with my friend to Harbin Ice and Snow World and this hotel was the best part of our stay. It was a expensive and the pictures of the views (particularly from the ”cloud” room) were not accurate. The picture shows clouds like you would see from a airplane, but all we saw was very low, fine, gray fog. I'd like to imagine that the pictures they show on the website are possible, but I think it's more likely photoshopped. That said, the hotel was still awesome. Our room was huge, with a great view from the 41st floor, and the heated marble floors felt great on your feet. The staff were super nice. I felt bad for the deer in the lobby because they were very itchy and one cut his own face open trying to scratch his collar with his hind hoof. But again, the hotel was so nice. If we had traveled all the way from Harbin to Beijing just for Ice and Snow World, I don't think our trip would have been worth it. But this hotel was so good it felt like a true relaxing weekend. The sound of the forest that they played throughout the hotel made it seem like you were at a giant spa. The breakfast buffet was open until 1 pm! Free sauna and hot tub. If you can afford it, I recommend it!

This hotel is phenomenal! We had two rooms & our big party just loved every bit of our stay. From the absolutely amazing spa & hot springs to the restaurants & the convenient main entrance parking as well as the great location, everything was to our liking. We particularly enjoyed the rooms with the bathtubs (which is recommended as a private spa with your family & kids). IMO, the amazing spa & hot springs here are the best in Harbin & the hotel is also located right next to an outlet mall with lots of shopping & eats. It's especially great for people who drive because it's easy to get to all the major attractions from here via car. We loved this hotel & we will stay again next time we visit Harbin.

哈爾濱萬達文華酒店整體體驗超棒，位置便利，出行遊玩很方便。酒店裝修大氣雅緻，大堂氣派有格調，房間乾淨整潔、寬敞舒適，床品柔軟，隔音效果很好，入住十分安心。前台及服務人員熱情周到，辦理入住高效貼心，細節服務到位。早餐品類豐富，味道可口，配套設施齊全，恆温泳池、健身房都可正常使用，性價比很高，出行住宿首選，下次來哈爾濱還會選擇這裏！

I arrived quite late the night of booking, the check in process was quick and efficient, the front desk clerk pleasant. The room upon entering had a smoke smell, water temp was lukewarm and ac too low so the room was cold. I was too tired so I went in the morning to the front desk to ask if they could please sort out these issues and went to breakfast, by the time I went back to the room all my issues had been sorted out, that was efficient and excellent service. Now while the water was hot enough it wasn’t hot enough to fill up the tub for a soak however, I had to get out in 15 min as the water got cold. Breakfast was lovely and the staff are all so accommodating and cheerful! Warm smiles and welcome, I really appreciate the warmth they showed everyone. The view in the room is good, at night you can see the snow festival lights from bed, bed is soft and comfy and across the hotel about 2 blocks ( 10 min brisk walk) you can go down to the frozen river and take pictures, it’s like your own personal playground. There are even discarded ice blocks that you can make work for your photography. The hotel has shuttle service going to places but not back, the hotel is far from downtown Harbin where most of the attractions are based. I still enjoyed my stay, thank you for the good hospitality.

I’ll start with the highlight of our stay: the ski rental team at Yabuloni Hotel. Since rentals are included in the stay, we spent a fair amount of time with them, and they are truly world-class. Led by a charming and compassionate boss, the team of four （photo attached) is incredibly professional and approachable. They don’t just hand you gear; they perform thorough safety checks, ensure a perfect fit, and offer genuine tips for the slopes. They made our trip seamless and safe. They will be the reason why we will come back and stay here Unfortunately, the hotel itself doesn't live up to that same standard. The hallways are dimly lit and poorly ventilated, a theme that continues into the rooms. The biggest issue was the bathroom, a persistent, foul sewage smell made us feel like we are using a public toilet that has not been cleaned for years. If this is 5 star standard, i'm afraid they have to do much much better. To top it off, the reception staff felt poorly trained. Despite having plenty of people behind the desk, no one could answer basic questions about local attractions, slope openings, or even help us arrange a driver for dinner around the area. For the price point, they should think of how they can justify their service other than having a world class and helpful ski rental management team.

Dear 王佳瑜 (Wang Jiaqi), We wanted to leave this note to sincerely thank you for your exceptional service during our stay. On our first day, we arrived completely exhausted from our travels, but your kindness and help immediately lifted our spirits. Even with the language barrier, your proactive attitude and constant smile made us feel incredibly welcome. You are energetic, attentive, and truly go above and beyond for your guests. We feel very lucky to have met you at the reception, but we are certain that the hotel is even luckier to have you on their teamu. You represent the very best of hospitality. Thank you for making our trip so memorable! 工作非常积极主动 最好的服务 酒店的骄傲 Regards,