Hotel Madrid dengan Spa

There is Shuttle to the airport, but mainly 1hour between,near the airport,15minutes roughly. The reception is good and kind. Just the room not voice keep ,i heard the neighbors phone and talk clearly😅

The hotel is located in Salamanca district. Nearby there are many boutiques of famous brands. So, if you are going shopping for Madrid, this hotel is a great choice. Despite the rather modest appearance, the inside of the hotel is very elegant. Light and cozy rooms. Wonderful service. Lovely breakfast.

We got an awesome room, great location and super Fun pool. It’s super popular with the Instagram crowd and they cater a bit to them. But everyone is super nice and friendly, treated our kids lovingly although they accidentally threw away our baby’s lovie and couldn’t find it later which super sucked. The bathroom flooded because it was so full of hair from previous guests, kind of gross. Got an absolutely terrible night sleep because you can hear every single Thing in the hotel from next door to above you. They seemed to be vacuuming rooms at 1:00AM above us and moving furniture which was super loud. Food was great, service was excellent but alot of snotty people.

We were a little disappointed with our stay. One of the main reasons we chose this hotel was the proximity to the airport. Unfortunately, we had to pay 20 Euros for a taxi to catch our flight departing at 6am as the hotel’s free airport shuttle doesn’t start until 5am. There are very few amenities near the hotel. We were also hoping to weigh our suitcases before checking out but the hotel has no sets of scales. In hindsight, we would have been better staying in the city for another night.

As a Marriott Titanium / Lifetime Platinum Elite Guest, our family [husband, wife and two young daughters] decided to visit Madrid, Spain to start our month-long 2023 summer vacation in Europe. We spent five (5) nights at Westin Palace Madrid using our Bonvoy points in late May / early June 2023. Please see the thirty-eight (38) photos we posted with this review of all aspects of the hotel. Within days after making our five (5) night stay using Marriott Bonvoy points approximately ten (10) months prior to our arrival date, we emailed General Manager, Pablo Flores and advised him of our future stay as well as our special requests, including our request for an Executive Suite, which would comfortably host our family of four. Within hours of our email, we received a thoughtful reply Paloma Hidalgo, Director of Rooms, whom immediately provided us with a complimentary guaranteed upgrade to an Executive Suite and further, Ms. Hidalgo readily granted all of our other special requests. The prompt response did not come as a surprise to us given how active the management of this property is in reading and promptly replying to past guests on Trip Advisor as well as the Marriott Bonvoy website, which is but a mere sign of management’s commitment to exemplary customer service. Not surprisingly, we were overjoyed with such a response and really looked forward to our future stay at The Westin Palace Madrid. This gorgeous historic hotel is magnificently located in Madrid overlooking the Neptune Fountain and less than a three minute walk to the Thyssen-Bornemisza Museum, less than a five minute walk to the Prado Museum and less than a ten minute walk to the Reina Sofia Museum. It is also extremely close to Retiro Park and is within an easy 15 minute walk to Puerta del Sol, Plaza Mayor and the Gran Via as well as many bars, restaurant, trendy cafés, market and other cultural attractions. You can easily walk everywhere throughout the entire city but public transportation options abound in close proximity to the hotel as well. Our initial visit to the Westin Palace Madrid did not disappoint, especially when the hotel accommodated our extremely early check-in (before 9:00 am). The check-in process with Ms. Hidalgo, Estefanía Martinez, Front Office Assistant Manager and Juan at the reception desk was a breeze. Further, Ms. Martinez was kind enough to personally escort us to our suite and show us all of the features and amenities of same. This was very thoughtful on the part of Ms. Martinez and very much appreciated. Throughout our entire five (5) night stay, Ms. Hidalgo and Ms. Martinez were especially helpful and friendly. We simply loved our Palace Executive Suite with slightly over 1,000 square feet in total space with a sublime view of the Neptune Fountain; it was truly remarkable. Further, upon entering, we discovered that Mr. Flores and his team were kind enough to provide us with several 1 liter bottles of both sparking water (Vichy Catalan) and sti

Great location. Walking distance to many cafes and restaurants. We were surprised to learn that the hotel exterior was undergoing a renovation. We checked in our room at 4pm and could hear knocking and hacking on the wall. Thankfully we were just using the room to rest at night. Most of the daytime were spent exploring the city. It would be informative if the hotel inform the guests about the renovation but it is okay for us because we were out.

My wife and I stayed here for 4 nights in February. We would never stay here again. In terms of facilities and comfort, we had a pleasant stay. Our bedroom was large, clean, and well-furnished, and the adjoining gym and spa is fantastic. We opted for a VIP stay, meaning we were on the VIP floor (the highest floor – 15), and this included a VIP lounge, and free gym and spa access. Unfortunately, our stay at this otherwise decent hotel was overshadowed by a theft from our room. One afternoon, whilst we were at the gym, I had a €50 note stolen from my wallet, which had been left in our hotel room. I only realised a few hours later when we were out for dinner. When we traced back our day, and our spending, it became clear the money could only have gone missing when my wallet had been left unattended in the room for 4 hours. The theft of the money is not hugely fundamental. (We were planning to leave a much bigger tip for the hotel staff than a mere €50.) The sad reality, however, was that our trust and safety had been compromised. We no longer felt safe to leave valuables in our room. We felt violated, and our trust in the hotel had been breached. This incident was made worse by the poor way it was dealt with by the Guest Relations Manager, Paul Cozma. Paul approached us during breakfast the next morning. He said he wanted to resolve the issue and repair our trust in the hotel. He asked us for ideas on how to fix the problem. We couldn’t think of anything at the time, but a few hours later we suggested the hotel arrange a free taxi for us back to the airport later in the week (€30). This would have been a nice gesture. Later that same day, Paul and the hotel rejected our suggestion. In the end, the hotel failed to do or offer anything. We had asked Paul whether anyone from the hotel had accessed our room between 12pm and 4pm on the day in question. (The room had already been cleaned at 11am.) Paul told us, yes – a member of staff had entered our room between those times. However, this member of staff was a “long established and trusted employee who had worked at the hotel for 30 years”. Consequently, nothing was done. No questions asked. No investigation. No apology. To his credit, Paul Cozma was always polite and respectful. However, for a ‘Guest Relations Manager’ Paul has no power or influence to maintain or repair guest relations. On the day we were leaving, Paul even admitted to us that he had failed to offer any solutions or take any action regarding the theft from our room. Having read the reviews on Tripadvisor, we noticed that other people have had similar experiences. Whilst staying at the hotel, other guests have had money stolen from their rooms. We cannot recommend staying at this hotel, therefore and we would encourage readers of this review to think twice. Ask yourself this: if multiple guests at this hotel have reported money being stolen from their rooms, most likely by the hotel’s own staff – with the hotel failing to

This hotel is really a bargain for how nice it is. I found the service to be impeccable, breakfast buffet was incredible and the location is right in front of a metro station. A bonus is the contemporary art collection which reminds you that you are in Madrid and not just any nameless, nice hotel. I love the schluter brass detailing in the bathroom and bedroom walls. These design touches add such gravitas to a stay, even when short. Bravo, I would stay here again.

excellent location good service breakfast a bit pricey though

預訂的豪華房，窗外面對小西班牙廣場，可以看到塞萬提斯紀念碑（圖1），景觀尚可。房間擺放2個26寸行李箱後還有較多空間，面積令人滿意，裝修風格偏現代略微清冷，是我們喜歡的類型。酒店貼心的送了一份小甜點，夫人説是歐洲典型的甜膩口味，和她早年在英國留學時吃過甜品的味道一樣，但我吃起來還行。房間慣例的設有保險箱，方便存放貴重物品。洗手間正對着的是洗漱台和鏡子，枱麪不大，美粧達人擺放各類物品稍顯擁擠，右側是如廁間有玻璃門，左側是淋浴間，靠近洗漱台是站立淋浴，但玻璃隔板衹有一半，雖然沒有嘗試但淋浴的話水一定會淋濕洗漱台區域地面，不知是什麼奇怪的設計，再裏面是浴缸，洗澡都是站在浴缸裏，可以把腳墊放在浴缸旁以免跨出地滑。唯一的美中不足，除此之外房間非常不錯。值得一提的酒店早餐，品種非常豐富，實現西班牙火腿、煙燻三文魚、煎蛋自由，煎蛋做的非常不錯，是我們此次自由行中最棒的單面煎蛋，甜點水果一應俱全，更有我和夫人都十分喜愛的焗豆（也是此行唯一一家早餐有焗豆的酒店），如圖2。酒店大堂出門右轉便是南北斜向的格蘭大道，逛街方便，值得簡單City walk，酒店東北斜對面方向是RIU酒店大樓，該樓下有Mango和ZARA，價格喜人品類繁多。從酒店出發遊覽馬德里大皇宮、太陽門廣場、馬約爾廣場來回都非常方便。提醒避坑的樓下的Botania餐廳，雖然裝潢風格不錯，但餐廳對待外國遊客態度很一般，第一天為圖方便去用餐，明明沒幾個人卻把我和夫人安排在靠牆昏暗的角落二人小圓桌，當地人進店都是安排在好位子，結賬時也是一拖再拖，核對賬單後等了大概十幾分鍾才拿來刷卡機，更重要的是菜品不好吃，牛排叫的7分熟結果做成全熟，肉柴且薄，桑格利亞糖精過多，丸子還沒吃完服務員就把盤子直接端走，感覺非常應付態度，2人吃完結賬近100歐，同樣是此行西班牙最貴且最不好吃的一餐（圖3）。第二天晚餐在隔壁另一家Tapa Spana，值得推薦，海鮮飯量大管夠，還有我最喜歡的帕德龍小青椒，原本是牛排小青椒被我換成整份青椒，配上啤酒非常可口（圖4、5）。由於後續行程是自駕，提前在租租車預訂了SIXT租車，地點就在RIU斜對面，出酒店向北過馬路3分鐘可達，取車點就在小西班牙廣場上的綠色停車場入口，非常方便。整體來説VP酒店非常不錯且位置方便，值得再次體驗。