Hotel Chania dengan Spa

Every hotel staff was smiley, friendly and helpful. We received welcome snacks snd message in the room. The room was modern with air condition, high ceiling and nice amenities. Breakfast was buffet-style as and adequate. Location is very close to many shops and restaurants but without the noise. I enjoyed the deep tissue massage at their spa. Enhancement areas suggested for Room 11: shower door does not close; the queen bed was two separate single beds put together instead of one mattress, and with separate bedcover sheets instead of one queen sized bedcover sheet; a kettle would have been useful.

Fabulous experience at this hotel. Impeccable service throughout my 4 days here, and the room was spacious and lovely ! Breakfast was filling , everything was amazing. Wished I could stay a few more days here. Will definitely come back if I visit Crete

Beautiful location, beautiful hotel and everyone is very welcoming and helpful. Travelling on my own I felt extremely comfortable and really appreciated the small details like additional locks on the door and ways of ensuring I was not disturbed. Would stay again in a heartbeat and plan to come back.

The room was spacious and the hotel was super clean and extremely comfortable. Everything felt brand new and the service was really 5 star. We were happily surprised to learn that the indoor swimming pool is actually just a giant jacuzzi. We spent an hour there on our last night which was super nice. The bed is really comfortable and the place is quiet. There is a valet service for parking your car and we got welcome drinks and snacks on arrival. Thanks again for the free bottle of wine and fruit bowl as a VIP welcome gift. We really enjoyed and will come back to this hotel if we ever visit Chania again one day.

Personal sehr bemüht, waren 3 nächte im April - für Pool und Meer zu kalt, in wenigen Minuten ist man im ”Zentrum” - einige Lokale und Supermärkte - war für uns eher Basis für Ausflüge Im SPA Bereich wird grad ein indoor pool gebaut, wenn man den nutzen darf - wär toll für nebensaison Frühstück ausgezeichnet, Parkplätze vorhanden.

Room was very clean and spacious. The facilities are modern and the pool overlooking the sea is amazing with stunning views. The hotel is a little out of town which is great to avoid the hustle and bustle but does require a taxi or a short walk from the end of the bus line. We would stay here again.

The spa - hamam, sauna and indoor pool (1m deep though?!) is the hotel’s best feature. There is no beach access though, so I went to Nea Hora and Golden beach. Rooms - too small, lack of storage space, complex buttons and unnecessarily complicated console. It was quiet even though I was given a 2nd floor room. The overall signage in the hotel is confusing too. Beds and pillows - huge and comfy. Food - excellent. Massage decent. Toiletries good. Only frontal views are of the sea, but cost 10x more! Otherwise - trash can views!😤 A la carte breakfast - too slow, you eat less, always a misunderstanding… and after you order they take away the menu… Rooftop pool - a scam! Sunbeds always occcupied and need to be booked to see the sunset 🙄 there is another rooftop on 7th floor but after 10min you want to leave, because there are no showers, a pool, toilet or a bar… Staff is young, fakely polite, too slow and not very responsive - obviously trained for certain types of guests (culturally unexperienced). So even to get a locker in the spa you had to wait to be explained how to unlock it (and pass a test?!), even though there are two people at the reception desk. My coffee capsules, sweetener, and teas were not replaced the following morning during the housekeeping visit and a used glass was not washed. The balcony pool is tiny and got a lot of fluff from the street, plus I didn’t feel comfortable using it with it being visible from the street and building right across the street. I was also called at 21:30 (I was asleep?!) to check whether I was satisfied with a complimentary 30min massage (due to the poor room view)… 🤷🏼♀️ I understand that it is a new hotel and they are trying their best but I also paid 800+€ for two nights and was frustrated during 50% of my stay… 😒 I attended a high school for tourism and hospitality, worked as a masseuse, also and worked in 5-* hotels Chania 30 years ago, but stayed in a multitude of 4-5 star hotels worldwide since. Especially in Asia where the service is top notch. Therefore, all of this is not acceptable for such a high price. Yes, the welcome drink is nice, and so is the complimentary massage, but you should do better, Hilton!

Le séjour était très agréable et le service également très chaleureux.

Was not the best hotel, very outdated but still a good affordable hotel in Crete. We booked it last minute and had all inclusive. Great family hotel and a decent location.

Beautiful newly renovated hotel with a modern and relaxing atmosphere. The new team is doing an amazing job, everything was very well organized and welcoming. The rooms were spotless, the food was excellent, and all the staff were wonderful throughout our stay. A special thank you to Mara, who was especially helpful and made our experience even better. We would definitely come back!