Hotel Kathmandu dengan Spa

Clean. Nice selection of breakfast. The concierge was professional and helpful. The valet staff was very helpful with the taxis. The reception desk staff was not quite familiar with his work. 1. Couldn’t find my booking. 2. Miscalculated the number of nights to stay 3. Didn’t realize the room was prepaid and was going to charge again. But he acknowledged his mistakes.

Horrible Service – Not Worth the Price My experience at this hotel was terrible. The only good thing about it is its location and the fact that the rooms are well-decorated and clean. However, there are many issues that made our stay unpleasant. First, the hotel still uses traditional keys instead of automatic key cards, which is quite inconvenient. On our first night, we stayed on the third floor, but there was constant noise from the fourth floor, as if someone was dragging chairs non-stop. We tried calling reception around 2-3 AM, but no one picked up, and the noise continued throughout the night. The next day, we repeatedly requested housekeeping between 3:30-4:00 PM, but no one came. Our room remained messy, and they didn’t even provide fresh complimentary water, which is usually replenished daily. When we asked for water, they told us we had to pay extra. Only after I pointed out that our room hadn’t been cleaned did they finally send water. Breakfast was fine, but dinner was a disaster. We ordered the Royal Thali, which was served in a fancy silver plate, but the taste was disappointing. Anyone familiar with authentic desi flavors would agree that it was far from good. The portion sizes were small, and for the price they charge, even four-star hotels in Nepal provide much better service. The biggest issue is the staff's lack of professionalism, especially at night. If guests face any problems, they simply don’t care. This hotel needs serious improvement in customer service and staff training. I would not recommend staying here unless they make significant changes.

The skyline restaurant is the best at sunset in this hotel. They have a transparent glass floor to watch everything under your feet. Many locals also get dressed up and come here to enjoy the million-dollar-worthy sight. You can also enjoy the buffet breakfast at the same restaurant if staying here. I used the swimming pool and sauna on 9 floor. The staff there are very attentive and friendly. Feel like a queen being there! The room is super clean and smell nice! I am amazed by the A.C. System. Believe me that’s very rare to find in Kathmandu! All is very good from the beginning of check-in and till the end. They have free drop-off transportation to airport. So I would highly recommend to book the last nights in Nepal and enjoy a relaxing evening of here!

it was same as photo though the size could be misleading, black water came out from the room where hotel staff were asked to follow at once though left the water for me to clean up myself room electricity suplly was stop twice on the last night due to unknown reason.. staff including the reservation manager were very helpful but i will explore other hotel next time if available

Absolutely in love with the hotel. From checking in to checking out, we were attended by really great staff. We were first greeted with a scarf/shawl/cloth and given a welcome drink. Luggage was send to the room for us and breakfast was really good!! They prepared a birthday and anniversary celebration for us too! We had such a great time. Room was really clean and spacious! View from room was good too! Spa wasn’t great, not worth the price but I Would definitely recommend staying at this hotel.

I had the most wonderful experience at Lo Mustang in November 2024. I came to Nepal for a wedding and Anisha at the front desk went above and beyond. Customer service was 10/10. I got recommendations for tailoring, jewelry, dry cleaning, and local dresses with transportation. Deepika, front desk manager, was fantastic always making sure my needs were being met and that my stay was comfortable. The hotel is in the perfect location with great amenities. I initially chose this spot because of the beautiful traditional decor. It was beautiful in person with murals on each floor. Breakfast is fantastic with a roof top view. I booked a second time on my way back home because it was so great. I traveled solo and left with new friends.

cozy room, bed was big and clean. very spacious room. clean swimming pool. foods were great at the restaurant.

The room made a decent first impression and did the bare minimum. But, it quickly became clear that it’s best suited for a very short stay. The bed was comfortable enough. Overall, the room is fine if you’re just passing through, but anything longer starts to feel like stretching it. Staff presence around the hotel was limited. They clearly run on a lean operation, which can go either way. The guard in front of the elevator stood out in the best possible way and added a genuinely warm, human touch, which helped balance things out. At check-in, I was given two complimentary cocktail coupons for the upstairs bar, which immediately lifted my spirits. This was a place I had enjoyed many times before and often recommended to friends and family. I had good memories of the atmosphere, the food, and the general vibe, so I went in with high hopes. In the past I had written raving 5-star reviews of their restaurant food and amazing service! Unfortunately, the experience that followed didn’t live up to those expectations. What should have been a simple, enjoyable night out unraveled into confusion and unwelcoming interactions. Small moments piled up, the mood shifted, and it became clear that the experience had gone off the rails. Rather than force it, my group and I decided to take our time and money elsewhere. Sometimes you read the room and move on. I returned to the hotel later that night and stayed over. Took a hot shower in the morning, loved the smell of their body wash, btw! Another brief interaction during checkout reinforced the same theme: rigid, abrupt, and lacking the kind of hospitality that makes guests feel welcome. All in all, it’s disappointing to see a place I once enjoyed and freely recommended lose its consistency and warmth. I’m no longer comfortable recommending it, and I’m not sure I would choose to return. As for the unused cocktail coupon, I still have it. Any takers?

酒店服務非常專業，早餐豐富，前台服務熱情周到。説要水，很快就送來了。而且酒店裡面有電吹風，洗澡熱水非常舒適。 很多中國人到其他地方找中餐吃，結果發現最正宗的中餐在酒店樓上九層。而且這裏的巧克力布朗尼，非常正宗。原本應該是和冰淇淋一起吃，我提出來要吃熱的，酒店立即做了熱呼呼的冰激凌。酒店旁邊有個加德滿都最大的農貿市場，6個大蘋果，衹要不到20元人民幣。這裏什麼蔬菜水果都能買到。 因為加德滿都經常堵車，如果銜接航班，酒店離機場很近，這又是一大優勢。

The grounds of the hotel are beautiful and the service, as well as the food is excellent. The rooms however, are very old and small (we were able to change rooms after bringing this up with reception). The location is in Thamel and getting to nearby attractions is convenient