Cari Hotel 5-Star di Perth

Beautiful building and the decor inside and the rooms are wonderful. A very expensive stay but one of those where it feels like it’s actually worth the money. The breakfast is really nice selection and you can pick a few options from the a la carte menu and get barista coffee all included. Bed was huge and comfy and bathroom was very opulent.

We enjoyed the stay at the hotel. It is spacious and if you are having a road trip, me being the driving could park and enjoy a drink, then you could walk back to the hotel for the night. We had pizza at the restaurant and we think the food is nice. Took a lot of picture near the vineyard and it was really nice. Definitely recommend the stay. However, you must be aware they do not have employees at the area for 24hrs, therefore if you plan to check-in late like us, you must arrange in advance.

The room was nice, spacious and clean. The indoor carpark was expensive at A$30 but there are free street side parking after 6pm (before 8am the next day). Good facilities like pool, gym and pickleball courts. Very nice supermarket and some good restaurants within the same complex.

We enjoyed a family overnight stay to celebrate a birthday. The location is convenient, and we appreciated the hotel’s facilities. However, there were a couple of aspects that detracted from the experience. I was genuinely surprised that there wasn’t even a complimentary bottle of water provided in the room. Having stayed in many hotels, both within Australia and internationally, I have never experienced a hotel that didn’t provide complimentary drinking water as a basic amenity. It’s a small gesture, but one that makes guests feel welcomed and cared for. Unfortunately, the service at the Atrium also fell below expectations. It took quite a while for staff to take our drink orders after we were seated, and when the drinks did arrive, they came out individually over an extended period rather than together. This wasn’t the level of service I would expect from a hotel of this calibre. More broadly, I found the overall customer service lacking. Having stayed in a range of prestige hotels around the world, I’ve come to expect staff to acknowledge guests with a smile or greeting, or simply pause to allow guests to pass in hallways. These may seem like small courtesies, but they are what distinguish exceptional hospitality from average service. During our overnight stay, I didn’t experience these simple gestures once, which made the service feel impersonal and not particularly guest-focused. Overall, while we enjoyed the facilities and location, the level of hospitality did not match what I would expect from a premium hotel experience.