Cari Hotel 5-Star di Perth

A distinctive hotel with a minimalist aesthetic, one that strives to have personalized service but perhaps overstretches what it can accomplish. Very spacious rooms, almost too spacious given the design features, unless one plans to entertain, and limitations in practical design—the one small table in my room was nearly three meters from a power outlet, making it a burden to keep a computer charged. I had an oddly unhelpful exchange with the concierge before arrival (as if I didn’t know how to use Google) and little subsequent support. On the pro side, the room was spotless and truly refreshed twice a day, and the breakfast was quite generous, the quality excellent. Indeed the restaurants were the real highlight—the beetroot risotto was wonderfully rich and flavorful, sweetness tempered by a generous addition of parmigiana. Yet overall, I think if I return to Perth I will try the Ritz Carleton.

We enjoyed the stay at the hotel. It is spacious and if you are having a road trip, me being the driving could park and enjoy a drink, then you could walk back to the hotel for the night. We had pizza at the restaurant and we think the food is nice. Took a lot of picture near the vineyard and it was really nice. Definitely recommend the stay. However, you must be aware they do not have employees at the area for 24hrs, therefore if you plan to check-in late like us, you must arrange in advance.

A pair of room slippers should be provided as the room was aged with very old carpet. The bathtub looks worn and water will seep onto the bathroom floor during bathing. Only 2 bottles of water was provided throughout my many days of stay (understood is the stupid rule of only 2 btls per stay, so stay 1 day 2 btls, 10 days also 2 btls). Saving grace the front desk girl was very friendly and patient.

We enjoyed a family overnight stay to celebrate a birthday. The location is convenient, and we appreciated the hotel’s facilities. However, there were a couple of aspects that detracted from the experience. I was genuinely surprised that there wasn’t even a complimentary bottle of water provided in the room. Having stayed in many hotels, both within Australia and internationally, I have never experienced a hotel that didn’t provide complimentary drinking water as a basic amenity. It’s a small gesture, but one that makes guests feel welcomed and cared for. Unfortunately, the service at the Atrium also fell below expectations. It took quite a while for staff to take our drink orders after we were seated, and when the drinks did arrive, they came out individually over an extended period rather than together. This wasn’t the level of service I would expect from a hotel of this calibre. More broadly, I found the overall customer service lacking. Having stayed in a range of prestige hotels around the world, I’ve come to expect staff to acknowledge guests with a smile or greeting, or simply pause to allow guests to pass in hallways. These may seem like small courtesies, but they are what distinguish exceptional hospitality from average service. During our overnight stay, I didn’t experience these simple gestures once, which made the service feel impersonal and not particularly guest-focused. Overall, while we enjoyed the facilities and location, the level of hospitality did not match what I would expect from a premium hotel experience.