Cari Hotel 5-Star di Lingshui

The hotel is amazing, beautiful huge territory, the hotel staff is very friendly and helpful. Very nice villa with private pool and jacuzzi, a lot of small things which made our stay really enjoyable such as welcome tea and fruits. Despite the fact that the weather was rainy and windy and swimming in the sea was prohibited we had an amazing stay and definitely want to return.

先説結論： 去年住過曼谷金普頓，清水灣金普頓是近兩年住過最難“戒斷”的一家酒店。離開之後，全家還一直在回味。 入住之前，差點被某書上一些吐槽帶偏，真實體驗下來衹能説：完全超出預期。我一直不太明白有些差評到底來自哪裡，彷彿三亞任何一家酒店都有人勸退。 酒店很新，正值顏值和生命力的巔峯，一切都剛剛好。雖然公區面積不算特別大，但審美真的在線，處處都是細節，細節甚至藏在視線停留的每一個地方。無論客房還是公共區域，用材都非常有質感，既像一家奢華品質酒店，也像一座公共藝術館，每一處陳設都能看出設計團隊花了很多心思，年輕人隨手拍都很出片，同時又特別適合真正放鬆、躺平度假。 房間乾淨、精緻，很多選品都很有品味：HAY浴袍、Marvis牙膏、SMEG燒水壺、BASAO茶包……這些並不是決定一家酒店好壞的大件，卻最容易體現一家酒店的態度。還有一個小細節一定要提醒大家——記得打開牀頭櫃，裏面有酒店準備的補充用品需求清單，那一刻真的會有一種“被照顧到”的感覺。 當然，再好的硬件，如果沒有好的團隊，也衹是冰冷的建築。而金普頓最讓我驚喜的，恰恰是它的服務。 特別感謝管家 Vicky，從入住前溝通到入住期間，每一次響應都非常及時、專業又有人情味。我們因為帶着孩子，能設身處地從親子角度出發；入住期間也會主動詢問體驗和需求，讓整個假期都非常安心。我覺得，即使再挑剔的客人，也很難對這樣的管家服務不滿意。同時也要感謝智趣中心幫孩子折氣球的小姐姐，讓小朋友開心了很久。 早餐也是一個很大的驚喜。品類豐富、品質在線，而且一直供應到中午12點，一頓早餐直接解決早午餐，全家老小都能找到喜歡吃的東西。更有意思的是，早餐還能喝到雞尾酒，度假的鬆弛感從早晨就開始了。 酒店活動安排也很豐富。入住當天管家就會發送一週活動計劃，分為成人和小童兩個版本。大人的瑜伽課、運動課程都很吸引人，可惜和孩子的活動時間有些重疊，沒有體驗到。如果孩子年齡再大一點，可以選擇付費託管，那大人應該會輕鬆很多。 户外泳池也很適合親子家庭，有專門的小齡小童淺水區，每天都會安排泡泡秀、水上互動等活動，孩子玩得特別開心。酒店還免費提供救生衣、臂圈和挖沙工具，基本不用自己準備裝備。 小童樂園也比很多主打親子的酒店還要大，寬敞、乾淨，海洋球、攀爬設施、安全軟包都做得很好，沒有那些吵鬧的聲光電玩具，整體氛圍反而更舒服。工作人員還會帶着孩子做手工，真正讓孩子可以開心放電。 晚上我們還體驗了棋館，完全像私人會所一樣安靜舒適。高爾夫模擬遊戲、小電影院、桌上足球、桌球、象棋、國際象棋等設施一直可以玩到晚上九點，一家人完全不會覺得無聊。 整個入住期間，遇到的每一位員工都會主動和小朋友打招呼，熱情卻不會刻意，讓人覺得非常舒服。這種服務不是刻意訓練出來的流程感，而是真正發自內心的友善。 最後，還是想自私地説一句： 希望不要太多人發現這家寶藏酒店。 因為我們，一定還會再來。

We had an excellent experience at Hainan Sangem Moon Hotel. From the moment we arrived, everything felt welcoming and family-friendly. One of the biggest highlights is that it’s a perfect hotel for kids. The hotel offers a wide variety of activities designed to keep children engaged from baking activities and go karting to a waterpark that our kids absolutely loved. There was always something to do. Anna and Lisa at the reception were helpful and friendly throughout our stay. Their support made the whole experience even smoother. I highly recommend Hainan Sangem Moon Hotel, especially for families with children.

I had a truly wonderful experience during my stay, and one of the highlights was the impeccable service provided by our butler, Joe. From the moment we arrived, Joe made us feel incredibly welcomed and taken care of. He was attentive without being intrusive, always anticipating our needs and offering help before we even had to ask. Thanks to Joe, this trip felt seamless and relaxing from beginning to end. I can’t thank him enough for his kindness and dedication. Highly recommend this hotel to anyone looking for outstanding service and a truly memorable experience.

The stay was great. The beach is peaceful and, off season, is almost deserted. The hotel is brand new and some of the staff speak English and go out of their way to help. Large rooms with everything new in them . There're seafood restaurants everywhere around the hotel. They still have fishing villages on the Bay, so you can literally order the freshest seafood from a fishing village restaurant. The hotel has a nice swimming pool where you can paddle-board. Right next to the swimming pool there's a dedicated area for trying your hand at archery. Free of charge. I enjoyed both paddle boarding and shooting arrows. If you don't know how to do the latter, the hotel staff shows you how. That was fun...

What can I say about this place. The staff were so kind and welcoming. The staff at this location made everything better. The location is a nice break away from the hectic. The beach at your footstep and a nice shaded area by the pool. Did I mention the staff? So wonderful and went beyond what was needed or asked for. I will always remember my short stay there and recommend this hotel.. the only complaint and it’s not about the hotel but on the island is the lack of smoking regulations. People smoke everywhere, restaurants, the washrooms.. everywhere. I really do hope that changes. Again my thanks to the staff at this location

我們是從三亞到陵水來玩的，在網上看了好久的房，想要有孩子玩的，住宿環境好點的，在我的預算之內選擇了這家酒店，當然，實際上我覺得我賺了。在定烏蘭大床房之前有打電話詢問前台可否在房源不緊張的情況下幫我們做個升級，前台服務人員態度很好立馬答應了我的請求，我們實際到店，給我們升級的是高爾夫大床房在10樓，光景很好！在前台我孩子在那看他們擺放的牛奶想要喝，前台人員也很熱情的給小朋友那一盒，後面還特意給我們裝了兩盒讓我們嚐嚐！真的很周到！打開房間，就看到陽台的開闊眼界，房間清新無異味是我最喜歡的，然後房間的陳列我也很喜歡，乾淨整潔也很上檔次寬敞！每一個環節都能感受到酒店以及酒店人員的用心！酒店裡麪還有親子泳池，小童樂園，帶娃入住的最佳選擇！

Nice staff, gave us an upgrade to be seaside. Kid pool is getting old would need a lift. Good breakfast and great surf break just in front of the hotel if you like medium to big wave. We where there during a nearby typhon but all outdoors pools were kept open and clean.

衞生環境不好，馬桶擦了三遍還有嚴重的尿味，打開衞生間的門就一股尿味，這是最受不了的。其次一進門一股黴味，床品潮濕，工作人員告知是離海邊近的原因，以為我沒住過海邊的酒店。和管家反應之後，帶着我去了2樓的一間空房，剛打開門就嗆出來了。管家服務是很積極，一直説抱歉。理解，這也不是管家能處理的。建議還是和酒店負責部門反饋吧！升級服務品質，一定好好檢查保潔人員的工作。打掃房間可不能糊弄上級啊，那是在給酒店形象打折扣。還有攜程會員本來是可以升級豪華家庭房的，前台辦理入住的工作人員根本就沒有提示不了了之。

We had an incredible experience in the hotel on Boundary island. For me the room on the first floor with diving included is the best option on the island. Front desk staff and our diving instructor were very supportive. The sunset walk around the island after the crowds left was amazing. The views from the balcony and sounds of sea waves were spectacular. The only thing I regret that we booked only one night on the island. Two or three nights could be a better option to have enough time to enjoy more activities of this paradise.