Cari Hotel 5-Star di Hakone

Saya tinggal dengan keluarga saya. Terdapat seorang kanak-kanak berusia satu tahun yang sangat gembira memakai sedikit yukata untuk anak itu ^ _ ^ Biliknya sangat bagus dan pemandangan dari teresnya hebat. Mandi terbuka di bilik tamu juga sangat selesa. Pertimbangan untuk kanak-kanak dan perkhidmatan pelanggan adalah hebat, jadi saya benar-benar mahu kembali lagi.

我們在仙石原古今酒店的住宿體驗堪稱完美。預訂完成後，飯店即刻聯絡確認入住時間與飲食偏好，這種細緻的貼心服務讓人印象深刻。由於客房數量不多，員工對每位客人都非常熟悉，常能以名字親切招呼，讓人有賓至如歸的感覺。 酒店位於仙石原的山間，環境清幽；飯店還飼養了三隻可愛的羊，彷彿置身於溫馨的農莊。房內備品實用且貼心，細節處理周到；若天氣晴朗，從房間還能遠眺富士山。溫泉與沐浴設施舒適，是放鬆身心的好去處。 餐飲方面採一泊兩食制：晚餐為精緻法式料理，構思與擺盤俱佳；早餐則為傳統日式料理，清爽且具地方風味，兩餐都讓人非常滿意。整體來說，這次入住留下深刻且美好的回憶，是到箱根度假的理想選擇。

翠松園，過去曾是財閥三井家所建造的別莊。 進屋就聞到非常舒服的檜木味。 我以為是因為房間裏的木料散發出來的味道，雖然的確也使用了檜木料，但是後來在入門玄關處也有小小的十分隱蔽的香薰器。 門口的管家箱，向半島和文華東方這些西式酒店看齊，吃完的餐具，用完的毛巾，都可以放在這裏，然後用按鈕呼喚工作人員，對方會把需要替換的東西放進來，減少了外出的必要性，以及與工作人員包括其他客人碰面的機會。 女性入住時會追加sisley的備品，這裏也是日本最早引入sisley spa的旅館之一。除了吹風機也有女生用的捲髮棒，非常貼心。 庭園中心的餐廳棟“紅葉“，秋天這裡會被紅葉所包圍，現在已經都有幾棵紅楓了。庭院裏還開了可可愛愛的鈴蘭。 菊乃井的村田吉弘在書中寫到，和服是料亭的一部分，因為這種服裝是為榻榻米服務而生的，而西式服裝，自然是以西式房間所出發做的考慮。翠松園的員工均着西式服裝，這與酒店和洋融合的氛圍相符，但這裏卻是典型的日本之宿： 服務生絕不會和客人同乘一部電梯；入住一直都是跪式服務；男生的手指甲修的乾乾淨淨；行李箱一定是拎起來不會在地上拖，即使拿箱子的是個女孩子；在院子裏散步， 有位工作人員正好陪同一家帶孩子的日本家庭在院子裏看花花草草， 他原本蹲在客人的幼子旁邊，看到我走過來， 特意站起身，鞠躬致意後， 待我走過去， 再接待他的客人；日本大叔在送客的時候還用中文説“一路平安”。 箱根的高級旅館之前一直是以日本富裕客層為目標，但是翠松園的年輕日本員工英文也十分流利，還有兩位台灣男生，能講中英文的工作人員存在，外國人的溝通問題便會迎刃而解。酒吧工作的小哥哥略感抱歉地説，不好意思，我的英文衹會一點點。 我説沒關係，我的日語也衹會一點點。 大家都笑了。 服務我們早餐的時候，即使台灣男生可以説中文，但也可以感到非常的剋制， 有禮貌但不與客人過度寒暄。 總體來説，日本旅館的晚餐是很難讓美食家滿意的，對大部分客人來説，提供恰到好處的料理，紮實地做好當季食材便夠了。而不習慣這裏的人，大概會因為料理過於樸素而失望，畢竟旅館的價位，夠在東京或者大阪吃上好幾頓高級料理了。 而翠松園的料理，非常難得地從頭至尾沒有一道菜是不美味的，從食材搭配到調味均非常紮實，令人難忘。 非常驚訝的是， 服務生説酒單上的酒，in room 均為在餐廳價格的半價。酒單上兩列，一列是restaurant 的價格，一列是in room 的價格。 酒單不算多但是相當的經典， 香檳囊括了EO UC 這樣的小農也有DP SALON KRUG， 也有拉芳的默爾索 大莊的PM。 非常想下次再來！

Had a great stay at Hotel Suiun in Hakone! It was my first time staying in a ryokan, and the experience was amazing. The dinner and breakfast were delicious, and the onsen was super relaxing. The staff were friendly and helpful throughout our stay. Really enjoyed everything here — would definitely recommend to anyone visiting Hakone!

As a Korean family living in the United States, we stayed here as a family of four with our two young children (40 months and 21 months old), and overall, we had a truly memorable experience. We booked through Trip.com, and because there were no clearly stated child occupancy policies during booking, we reserved the room as 3 adults. This later created some confusion during check-in, which I will mention below, but aside from that, nearly everything about this hotel was exceptional. First, the positives: The breakfast was outstanding—worthy of its Michelin Guide 2025 recognition. Every meal was beautifully prepared, thoughtful, and delicious. We chose a traditional Japanese-style room with tatami flooring, and for our family with young children, it was perfect. Being able to remove our shoes and comfortably live on the floor felt especially natural and relaxing as Asians, and parents with little children will understand how convenient and comfortable this setup is. The location is also excellent—within walking distance from Gora Station, where the mountain railway arrives. Even with two small children, the walk was very manageable. The onsen experience was wonderful, and the guest lounge available from morning until 10 PM was another highlight that made the stay feel luxurious and comfortable. The dining area itself deserves special praise. Enjoying breakfast and dinner while overlooking the beautiful inner garden pond was peaceful and elegant, and the restaurant service team was abundant, attentive, warm, and professional. It truly felt like top-class hospitality. Now, one disappointment: During check-in, one female staff member wearing a headscarf made several comments that felt unnecessarily cold and transactional. Because we booked as 3 adults, she repeatedly explained that our children could be accommodated because of that booking choice—as if we were receiving an exception—despite there being no clearly stated child policy during reservation. She also explained that only 3 adult yukata/lounge outfits had been prepared in the room because we booked for 3 adults, and said we could request children's clothing “if needed.” When I asked when we should request them, she simply repeated that we could ask when necessary. At that point, a more thoughtful hospitality approach would have been something simple like: “I see you have two young children—would you like us to prepare children’s outfits now?” That small difference would have reflected genuine care. At check-out, I again observed behavior that felt uncomfortable. A trainee staff member was assisting us, and when the trainee forgot to request identification, the same staff member visibly frowned and corrected the trainee in front of us. It felt unnecessarily tense and unprofessional in front of guests. What stood out was that every other staff member we encountered was warm, polite, smiling, and genuinely welcoming. They bowed, greeted us kindly, and made us feel respected. Only this one staff member felt noticeably different—cold enough that we were left wondering whether it was discomfort toward children, cultural bias, or simply a personal attitude issue. I travel frequently internationally for business in a senior executive role, and this was the first time I experienced service that felt this distinctly uncomfortable from a luxury hospitality employee. That said, I want to emphasize: everyone else at the hotel was wonderful, and the property itself is beautiful, peaceful, elegant, and family-friendly. We would gladly return—but I hope the warmth shown by the rest of the team becomes the standard reflected consistently by every member of staff.

I am glad that I booked this hotel instead of my original location at Gora. Even though it is not near Gora station but it made up for convenient Hakone buses just located outside the hotel. There is free hotel shuttle bus to Gora station. Do check the schedule. Service staff are very friendly and helpful with our request. Room amenities are wonderful and clean. The breakfast spread is so good and wide varieties. I would recommend to order the dinner as Hakone has very limited dining place for dinner. And I assure you will not regret. We throughly enjoyed the sumptuous spread. Food quality is fabulous. The free public & private (got to book and pay) onsen is good with good amenities. You can wear their yukata within the hotel. We would loved to revisit in the near future again!

不錯，酒店提供早晚餐 日料很精緻 服務也非常的好 性價比再高一點就更耐思了 以後還會去的 私湯很好泡 服務非常棒

酒店在極其僻靜的山裡，我住的露天温泉villa帶一個很大的庭院，無論陰晴白夜，泡温泉都非常安逸美妙。下雨天院子裏很美～整個villa區幾乎沒聲音，除了吃飯時候偶爾遇到人，幾乎看不到別人。這點非常舒服～温泉也不錯，泡完皮膚滑滑潤潤～房間有客廳有壁爐，客廳有藍牙音箱，寬敞温暖。這是酒店最吸引人的地方～ 細節上差一些小。有些villa沒有停車位，比如我這棟，走到停車場很累。衞生間區域取暖做的不好，淋浴間和廁所間非常冷，除非一直開着門。酒店提供的日用品有待加強，化粧棉根本不能用，質量非常差，擦臉的時候幾下散成渣；床品也很一般，沒有舒適感，床墊還會有塌下去的感覺。但是布草方面非常乾淨，清新，這個很好。 衞生一般，無論是温泉池還是淋浴間，木頭本身很容易發黴，酒店應該對此清潔的再徹底些。 懷石非常一般，味道平平食材平平，當然價格也平平。有其它選擇的時候沒必要吃酒店懷石。 服務還不錯，得知紀念日特地送了香檳，很貼心。到房間辦理入住退房，其它服務比較積極。

The hot spring water is set at a constant temperature one can bath at any time. It offers one of the best dinners at hot spring hotels.

300多年的名宅，保養不錯。入住等待區裝飾偏英式，有免費酒水提供，還有舒服的壁爐。每組客户等待區域相對獨立，不受幹擾，挺好。由等待區到房間的路上會穿過幾個不同功能的休息區，有不同景緻的美麗窗景。這次就入住一晚，沒能感受一下窗前的靜謐着實可惜。 訂的房間帶室外私湯，邊泡邊欣賞庭院景色，還是挺愜意的。 懷石料理中規中矩，沒有感覺驚喜。 箱根酒店退房時間好像都是上午10點，太匆匆😂