Cari Hotel 4-Star di Hakone

Best service ever. The ryokan provided transport to nearby attractions and also picked us up when we are done for the day. The food was amazing too :)

This was a beautiful hotel in a secluded area. Everything was perfect! Everyone working there was so helpful and kind, the room was beautiful and the food was AMAZING! This was a truly unique and wonderful experience we will never forget!

I had a wonderful stay at The Prince Hakone Lake Ashinoko in a Lake View Double Room. The room was clean and beautifully designed. Plus, the food was absolutely delicious! Highly recommended.

Convenient next to the train with elevator from near the train up to the hotel floor. Hotel has a really nice onsen with both indoor and outdoor pools. They also provide a variety of different size kimonos that can be used around the hotel and in the onsen.

Yama No Chaya has its own beauty and serenity. I personally don’t find it hard to locate - 2 bus stops away from Hakone Yumoto station + a 5 minutes walk are worth the stay. (Bus service stopped for one of the days due to bad weather and we walked for 20 minutes to Hakone Yumoto Station - all good) The team is very hospitable - they also have some English and Chinese speaking staff otherwise simple English is not an issue to communicate. Our butler - Sandip always carry a smile with him, and he ensured we are very well taken care of. Every morning, the team will prepare heat pack and umbrellas for us (it was raining and snowing). In the evening, they made tea and prepared snacks (vary from mochi to sushi) for us upon our returned. The room we booked is Yamano Ichigo (main wing) - just nice for 2. The viewing platform was where we relaxed every evening and we soaked our tiredness away in our very own private onsen at the basement. Despite of having our own private onsen, I still went to visit 3 other public onsen within the Ryokan - you will not be disappointed. Our room came with daily breakfast and we added on dinner for 1 night. I must say the chef and culinary team put in their passion and effort to prepare all the dishes. It’s not common for a visitor like me to taste Kaisekai cuisine which I enjoyed very much. You need to take time and an empty stomach to full experience it :) However, my partner and I weren’t used to heavy breakfast and our butler noticed it - we get to change to western style for the rest of the stay which was equally delicious. We are thankful that we minimised food wastage. Overall, we felt pampered during our stay at Yama no Chaya :) I will return again in the future when I visit Hakone.

My wife and I traveled all the way from Canada to Japan to celebrate my recent graduation, and booking a night at Hakone Yumoto Aura Tachibana was the best decision we made for our entire trip. From the moment we arrived, the hospitality was nothing short of world-class. We arrived early around 1:30 PM to drop off our luggage before tackling the Hakone sightseeing loop, and the staff was incredibly accommodating, seamlessly taking our bags so we could explore unburdened. When we returned in the evening, check-in was smooth, and we were made to feel so welcome. We stayed in the Deluxe Twin Room with an Open-air Bath, and it was a dream come true. The hotel kindly accommodated our request for a high-floor room with a beautiful, photogenic view of the surrounding Hakone mountains. Soaking in our private open-air bath after a long day of walking was the ultimate relaxation. The room itself was spacious, spotless, and beautifully designed, perfectly blending modern comfort with traditional Japanese aesthetics. However, the absolute star of the show was the food. We had both dinner and breakfast included, and the Kaiseki (traditional multi-course) dining experience was phenomenal. Every single dish was a work of art—intricately prepared, beautifully presented, and bursting with seasonal flavors. The dining ambiance was serene and intimate, making our graduation celebration feel incredibly special. The staff even helped us select some wonderful Japanese drinks from their menu to toast to the occasion. If you are looking for exceptional service, mouth-watering food, and a deeply relaxing atmosphere, look no further. We left feeling completely refreshed and cannot recommend Aura Tachibana highly enough! - Devopriya & Debjani

跨年在這裏度過美好一夜，服務員幾乎不通人和外語，卻友好善於溝通，先訂了公共浴室，後來剛好有空位改了帶私湯的，滿意度提高很多！酒店位置離箱跟湯本站很近，出租車1000日元以內，後來打不到車我們帶着孩子步行十五分鐘到車站也很舒服🏳️🌈

Hi everyone, It was very beautiful place to stay, very peaceful, clean and comfortable. Large room, beautiful view and onsen was very good. To those not travelling by car, you need to get a bus Hakone freepass to get around. You can purchase it online, this is a big help. One of the biggest problem was when we arrived the bus station at bus stop no. 252 ( Sengoku-kogen), we called the hotel to arrange to be pick up from the bus station no. 252, we have terrible language problems. They don't understand where was bus stop 252. They don't recognise there is a coffee shop, Lawson and little police station. Finally we have to pull our luggageas all the way to the hotel. Majority of the road was uphill and very little lighting ... Near bus stop number 252, you can see Lawson, a coffee shop and little police station. On the second day, the shuttle bus service took us out to the musuem. We walked back from the museums, it took about 90mins to walk back to the hotel. We were told the bus ticket have to purchase at the counter Tokendai. We were stucked in the hotel for two days, because we really don't know where to apply which bus tickets. On the third day, the hotel shuttle took us to another musuem, we were very thankful a lady from a musuem inform us we can get the ticket Hakone free pass online. On the fourth day, we just realised Tokendai ( cruise) very close to the hotel. Luckily we managed to get around for the last day of our stay. Overall we enjoyed the stay. The receptionists were very polite and tried to help. We have communication breakdown, they were continually apologises. Big thank you for the trip.com to solve the problem.

Large resort in the scenic Hakone area with a pleasing garden view of Mt. Fuji. The Hotel Green Plaza Hakone can be reached from Odawara Station via a 50 minute bus ride up a winding mountain road. It has easy access to the Ropeway's Ubako stop, from which you can get to Lake Ashi and other tourist places. The hotel is not new, but its rooms are decent and quite large by local standards. It offers wedding services and has good amenities including a spa and public bath. While it's somewhat isolated from other shops and restaurants, guests can enjoy a sumptuous buffet style breakfast and dinner with an extensive choice of Japanese foods. The service when my wife and I were there was beyond reproach and we enjoyed our stay. Unfortunately, the Ropeway was a disappointment, since views were completely hidden by a thick fog. We did get some memorable views of Mt. Fuji rising out of the mist.

We only stayed for one night.  This hotel is also used as a 1-day onsen for public so it was quite busy with a lot of people in the public areas and at the onsens.  The room was slightly smaller than expected.  The buffet breakfast and dinner were ok but nothing spectacular.  The area outside the hotel was very picturesque though, and it's only a 10-15 min walk to the nearest station and you will pass all the souvenir shops and little eateries on the way so it's quite nice.