Hotel Yokohama dengan Kolam Renang

Our conference was next to the hotel so the access was perfect. It is also located near many shopping malls, shops, restaurants, etc. so it is convenient. In addition, it is also near to a subway station so going into Tokyo or other destinations is easy. The hotel itself is nice, clean, with good facilities. An excellent stay!

No good for families We booked a stay here at the end of our 2 week Japan holiday. We decided on this hotel in particular as it offered a swimming pool. Because of bed configuration we booked 2 rooms. Unfortunately we arrived to discover the swimming pool is only open from 3-8pm and anyone under 140cm (my 10 year old) is only welcomed until 6pm and must be accompanied in the water with an adult at all times. Anyone even entering the pool deck must be in a swimsuit. I feel this is simply to accommodate the social media vibe as every person on the deck was there for the selfies. We are leaving well before 3 tomorrow so our opportunity for taking a dip is limited. A brand new hotel that cannot accommodate a morning lap swim seems like a big miss to me. Onto the rooms. Tiny, and awkward with basins in the bedroom area rather than in the bathroom space. Odd. Shower also only has clear glass door so if you’re here for a romantic weekend with a partner that may be fine but families with teens wouldn’t mind a bit of privacy when showering. As mentioned earlier the room configuration with only twin beds meant we had to book two rooms. We did so but when we arrived they were unable to accommodate us on one floor. Again. Not family friendly. Four elevators service the guest rooms and they are crazy slow. With our family split over two floors it was endlessly frustrating. Yokohama was fabulous just wish we stayed at a different hotel.

No reserved parking for hotel guests. Guests have to walk in the winter cold, and unfortunately during my stay all the surrounding car parks were full due to an event at the arena directly adjacent to the Westin. So a good 10m walk. Subsequent days, the parking directly adjacent to the hotel was available. Unloading of luggage wasn't as swift as hoped, a sole female receptionist had to struggle with my full sized heavy suitcases. She was helpful and tried her best with my family helping. Waiter at breakfast irked me - after waiting for water for some time, my father in law tried to help himself to a jug, only to be told ”this is not for you - this is for lunch time”. Obviously unacceptable and I made the person very clearly aware of that. Hardware fantastic. Beautiful design and generous rooms. Great gym. Aesthetically the entire hotel is great and with understated style. Compared to other five star hotels in Japan the concierge is a particular weak point. I've been blessed in previous Japan trips with concierges who are helpful, give great advice and tips on restaurants, bars, sites; however Westin Yokohama concierge was unable to recommend any nor was it able to help. secure any bookings. The end result whether intentionally or not, always seemed to revert back to a recommendation of their own hotel restaurants. Is it the inexperience? Is it the training or lack thereof? Whatever it is, until it is rectified I cannot fully recommend this hotel.

There is nothing to say about the cleanliness of the rooms or the convenience of the surrounding environment. It is very disappointing that I felt the quality of the employees working there were poorly trained, which is not appropriate for a hotel in this kind of price range. The front desk and baggage desk personnel were so unprofessional that I felt it would be better if they were mechanized.

We booked a Standard Double Room and were upgraded to a Club King as Bonvoy Platinum members. Our first impressions of the hotel were big, beautiful, convenient, but with minimal and stingy service. The Club King room was very nice, modern, quite large with a sofa and desk, and spacious bath. And very clean with lots of amenities. Bed was excellent. Location is very good with direct access to the station, shops, restaurants, and Takashimaya Department Store. Platinum Elite members can check in at the Club Lounge. The lounge is not too large, and I imagine it being very busy on weekends or holidays. Refreshments throughout the day are extremely minimal, just drinks and very light snacks like cookies and crackers (I would definitely not describe this as ”afternoon hors d’oeuvres” as stated on their website). The evening cocktail service is a bit more expansive with salad, 4-5 hot dishes, and dessert. I requested something vegetarian as there was nothing besides salad, and they were able to prepare a steamed vegetable plate and tiny fruit plate which were delicious but not filling, and nothing compared to the regular options available. When asked if it might be possible to prepare a main dish (something with more carbs), I was told they could either give me plain white rice or plain penne pasta with no sauce, I was told to add salt and pepper for flavor. Seriously? Would anyone feel pleased with such an offering? I obviously refused, and was left with a bitter feeling for the rest of our stay. Note that this property does not acknowledge the Marriott Platinum “Guaranteed 4 p.m. Late Checkout” benefit. We stayed on a Sunday, checking out the following Monday (not a holiday, and definitely not a peak day) but were denied late check out, only given 1:00. For a previous reservation, once again checking out on a non-peak Monday, we were also completely denied late check out (only standard 12:00 check out). To the Management of the Yokohama Bay Sheraton Hotel & Towers, I have a simple question, do you offer 4 p.m. late check-out to your Platinum Members? This is a major deciding factor for Platinum Members in choosing your hotel. Breakfast was not available in the Club Lounge, but in the buffet restaurant Compass. (Another clear indication that the Club Floor was not very busy, so why no late check out?) Breakfast here was nice, not an expansive selection, but a decent selection of both Japanese and Western dishes (but few or no vegetarian options). The orange juicer machine was especially good. Overall, this is a very nice hotel, but it does not feel like a Sheraton property as they deny Bonvoy Elite benefits when they see fit, and the service is not that of an international hotel. Elite Members are not treated as such. It feels more like a Japanese hotel that’s a step or two behind international standards. I really hope things improve as the hotel itself is very nice and we’d like to visit Yokohama again soon.

ずっと泊まりたかったカハラホテルに、遂に泊まることが出来ました( ´∀｀) チェックインは、14階のロビーフロアへ案内していただきました。 ハワイのカハラとは、また違ったラグジュアリーさを感じられるインテリアで、曜日によりスタッフの方々がアロハシャツを着られていたりとハワイ気分でワクワクしました♪ 朝食は、イタリアンレストランOZIOでいただきました。 朝食はコース料理になっており、 味も量も満点！美味しいのはもちろんですが全てヒストリーナチュールのお皿で運ばれてきて、目で見ても楽しめました♪最後には楽しみにしていたシンパンケーキは とても美味しかったです。 何よりもスタッフの皆様がとても親切で快適に過ごすことが出来ました。また絶対に利用したいと思います。 ありがとうございました。

The hotel is conveniently located near Sakuragichō station. Room is bigger than expected. 👍 We didn't try the spa because they charge extra. Breakfast buffet was great, lots of different Japanese style options and even matcha ice cream 🍨😊

房間乾淨，位置很好，地鐵站走過去幾分鐘 附近飯店便利店多，方便，對面是上海路；） 離公園，高達很近，吸煙室在二樓 房間設施比較老舊，有些燈不亮，陽台打不開 服務不錯，前台會幫忙開電梯 插頭轉換器前台可以購買：1000日元

Chose this place because of the price and the offer of Mount Fuji view. Certainly the view did not disappoint us, love the sea view and Mount Fuji. Room was spacious and the layout was nice though dated to some extent. The grounds looks like it need some sprucing and maintenance work. Checkin was efficient though parking came with a price. Maybe hotel should consider free parking for guests as most would be driving to get to this area. We ate at the Japanese restaurant though you had to walk in the rain on the day we were there as the restaurant was located on a annex building. Food was good and service was fine but on the higher end of prices. I like the neighbourhood vibe, there is a supermarket, hardware/pharmacy and bakery within walking distance from the hotel. There are a few restaurants by the beach and we tried the Pacific place. Prices of food along the beach are much more reasonable. Would stay here again except that traffic along this stretch of road is very bad as it is only a one lane road and traffic lights at almost every junction. Be prepare for a long and slow drive between hotel to town.