Hotel berhampiran Springwood Baptist Church, Sydney

We had to visit the area for a funeral and, for starters, this hotel was nice and handy. The bonuses were innumerable: fantastic staff who always went the extra mile and were friendly and professional; very clean room with comfortable beds and a strong shower; lovely cool air con (it was 37 degrees outside) and a great little cafe in the lobby. Their barista coffee and milkshakes are fantastic! We had a continental breakfast there both mornings and it was perfect. We can't thank the staff enough for making our trip much easier and will definitely stay again if we are in the area.

After a disappointing visit to one of Accors flagship venues we were understandably cautious about what to expect at the new Pullman Penrith. Admittedly being long time platinum Accor members we have grown accustomed to being looked after. Arrived and about to grab a luggage rack before a staff member appeared to assist us. Invited us inside and welcomed us as a priority guest, offered us drinks, complimentary reserved parking, baggage to our room and checked if there were any matters they could assist with before we went to our room. While we were the only ones at reception it was still seamless, professional and absolutely welcoming. We stayed in a end suite on the 5th floor and enjoyed the room and view of the Blue Mountains. The room is well equiped with a dual microwave oven, 3/4 fridge freezer and multiple power points for a range of devices, desk, cupboard, small table chairs and a large TV complete with a dedicated room smart device. Lighting was well thought out for a change. However, not big on the ‘green friendly” soaps as the pumps never seem to work and feel very budget hostel regardless of the ‘blinged up’ containers. Also not a fan of missing a top sheet. I sleep hot so find the weight and heat of the quilt really uncomfortable, though it’s not an issue for my wife. Unfortunately my wife was busy every day so I was a hotel husband and lone diner with her leaving at 6am and returning at 10.30pm. In spite of missing her company I was able to enjoy my meals ( the shared lamb I did solo with a generous side of split potatoes the highlight). The menu isn’t extensive but works. However, the highlight of the meals was the service from Kristy and Tiara that was as good, if not better, then any restaurant we have ever eaten in. Professional, personal and seemingly genuine. Such a contrast to our recent experience. Tiara was especially brilliant in organising Jen a takeaway breakfast and her meals to our room for when she finally returned each evening. She had also planned a dessert surprise for her if we had stayed longer. Really impressed with the hotel, restaurant, room and especially all the staff we dealt with. It was total class, impressive, appreciated and a credit to both management and the Accor brand. Our only disappointment we couldn’t stay longer. No surprise that they were totally booked out.

Lokasi yang baik dengan timbunan tempat letak kereta dan kelab betul-betul di sebelah untuk minuman dan makan malam dan semua yang anda boleh makan sarapan pagi adalah baik Terima kasih untuk malam yang baik

Although we were in this motel room in this complex only for about 20 minutes, I am reviewing this motel , like so many others before me for no other reason but to pre warn future guests of buyer beware! Incidentally we actually never pre booked this motel complex ( Winsd.Motel)room but another one with a different name across the road, i am second guessing owned by the same business owners . On arriving at the said motel we had booked at and paying both a room fee of $100, and then a further bond damages assurity of $50.,( without any prior disclosing of this), we were handed a key and an old broken tv remote with the back cover hanging of it, then told we were not staying at this complex but actually across the road to the winsdor motel, without being informed prior of this substitution. So bags back into the car and over the road we drove. On opening the rickety front door the overbearing smell of damp and bleach confronted us. On turning on the dim main light, vision in the room was not the best so on trying to turn on the fluro lights over the main bead, they were found to not work, as were the fluro light over the kettle /tea making area. In trying to wash my hands after a long drive, there was no hot water forthcoming from taps only cold. As we had paid a damages bond I was not going to cop any undue expenses from my bond fee so i rang the uninterested reception man at the other motel ( The Windsor motel had no reception open) to have these issues documented. There was stains and damp spots in irregular areas of the carpet, mould in the bathroom on the wall, ceiling, tiles, some of which were broken, and an old stained shower curtain, and several bugs on the ceiling in main part of the room. The cup was dirty when i went to make a cup of tea, crud in the bottom of it, so unable to make a tea. As there was no where to sit except on the stained bedspread over the double bed, my husband sat on it to make a phone call, putting the thin rock of a pillow behind his head., only to have a rather modest size cockroach insect scuttle out from between the pillow cover and crawl over him. Terrifyingly this was the clincher for us, I once again waited for the receptionist to answer the phone, demanded he come over to view for himself all the issues we had just witnessed. Eventually he came over, and the response from him astoundingly was Oh! So what do you want me to do about it!We were gobsmacked, & our response was simply that we could not stay in this room and wished not to stay in any of the other rooms either , we requested a refund of our monies so we could move on to another accomodation facility. This was refused, and we were told to come back tomorrow and speak to the manager, of which we said we couldn't as we would be well and truly on our way back home .Once again we tried to explain quite amicably that the room was filthy, smelt, infested with insects and mould, no hot water, lights not working and dirty cups, no hand towel or

Excellent in comfort and space. We specifically travel out of the location we are heading to just to stay here. Car parking is very reasonable. The staff are friendly and hospitable. Our room was clean, fresh, comfortable. We could not fault this hotel/apartment at all. Located in a very quiet area with easy parking out the back.

We had confirmation for a 12 noon check in via email. When we arrived I was told that we do not do 12 noon check in times? I explained to the lady on reception that we had confirmation via email that it was confirmed for a 12 noon check in. When I showed her, I got a negative response. We where told that I would be contacted as to when the room will be available. We had to wait 2 hours before our room was ready, which was at 2pm. We where missing shampoo's and body wash, I had spoken to reception about this and was told that room service will drop them of to us, Well it took them 2 days to get to us after asking several times. Not a great 4 night experience this time around staying here.

Room was great with a kitchen that had everything we needed. Be aware when using Google maps for directions to the parking lot as Google maps will send you to a neighbouring building. We had an issuewith the adjustable shower head not locking into place. The outside noise is very loud even with the windows closed. The bed was Hard and uncomfortable. Other than those issues, the room was a good size for two adults. The room and shower were clean. Location is close to the train station and restaurants. Staff were helpful.

The stuff were so friendly and The room was clean enough and neat . highly recommend !

No parking, as wedding and event. No soap in bathrooms. Bar area filthy wasn't cleaned after lunch service. Bar service was very slow. At dinner, plates were removed when we were still eating. very loud band planing outside our room (that weren't told about) playing until 11pm and were unable to sleep. On checkout we found that happy hour cocktails where only one particular cocktail, which we were not informed about when ordering our drinks. Car was parked in when we left.

It has already been a little while ago that we stayed at the Rydges hotel in Campbelltown. We did not have the best experience and I did not think about leaving a review straight away. My son asked if I wanted to join him to an Athletic carnival in Campbelltown. As a surprise he splurged and booked a room which was 299.00 per night. He studies in Wollongong so I felt this was very special to spent such an amount on an overnight stay. Unfortunately the room was poorly cleaned. Dust on the floorlamp, hands on the walls and phone, hair in the cups, bathroom walls unclean. I adressed this at the reception when we went out for dinner and was asked to mention it again upon checkout. Nothing was cleaned after mentioning. When we checked out, about sn hour later a lady called us to apologise. She sais rooms were normally thoroughly cleaned and she would pay extra attention to it. I appreciated the call and told her that. I guess I was just expecting something more. Maybe a discount voucher for a next visit or a discount. Our son is only 20 and was disappointed that the room did not live up to his expectation. Especially as 300 per night would have provided him food for a week 😅 Anyway, I thought to let it go but it keeps on popping into my head. Hence the belated review. To keep a customer you need to make them feel valued and special. Unfortunately we did not feel like that after our visit.