Ulasan Grand Banyan Hotel

Location of the hotel is ok with some of restaurants around. There are few stairs in front of the hotel. When we arrived the hotel, no one to come out to help us to carry our luggages (total four big to medium sized luggages) to the reception. We had to do this by ourselves. We booked two deluxe rooms and arrived around 2pm, the receptionist asked us to come back at 4pm as the rooms were not yet ready and emphasised the checkout time should be 11am. Since the checkout time is so early, the hotel should provide us the room sharp at 3pm according to the agreed terms. After some arguments, the receptionist promised to send us email when the rooms were ready but couldn’t guarantee to give us the rooms by 3pm. At last, it was good the receptionist notified us the rooms were ready around 2.35pm. The room is spacious, clean and the beds are comfortable. No toothpaste plus toothbrush and bottled mineral water are provided. A plastic bottle is provided for you to go out to the machine to get the drinking water while the toothbrush is provided after asking the receptionist. Understood it is for green environmental protection but not convenient for the guests. The breakfast is not attractive as chose of foods are limited. Learned that the Chinese foods of the hotel restaurant is quite good but we couldn’t try it as the Chinese foods are only provided from Friday to Sunday. Car parking is very good and it is free