Pengguna Tetamu
30 Januari 2025
To start off, the resort is beautiful with a lot of greenery. The pool and access to the beach were great amenities. We each had two massages that were both great. Staff is very friendly and professional; however, there is not much they can do with the deficiencies of the resort. For this price point, the menu for lunch/dinner is extensive; however, half of the items are never available. As far as seafood goes, only grouper and tuna; after a couple of days, this gets boring. No meat items are available; no pork chops were ever available. Sparkling water is on the menu but never available. They offered soda water the first day; however, by the third day, it was no longer available. Knowing that we are staying 5 days at the resort and ordering sparkling water for lunch and dinner, this should have been taken care of. The wine list has five red wines and two white wines, which they only had available: one red and one white from the same winemaker. Cocktails are basic and seem like they make them with bottled mixes, not prepared from scratch. The villa is beautiful, but it does not match the quality of the food in general. I agree with another review I read about the smell of mold. When we arrived to check in, it was early, and they offered to put us in a villa for a few hours until our pool villa was ready; this was a nice touch; however, we could barely rest because the smell of mold was very intense, and we felt nauseous. We asked for our room to be made one day, and they never showed up. Also, there is no shower gel, only shampoo and conditioner. Breakfast served in our room was convenient, but the food is very basic, and they charge for every single extra, even a single egg. The full presentation and quality are like a cafeteria, not at resort level. No yogurt is available, as mentioned by other guest reviews; no cereal either. The breakfast plates and tray are never picked up by staff; they sit in the terrace all day. Staff is friendly, but they need better training at this price point. At this price point, there are other better accommodations in El Nido, which has great restaurants and other services. This hotel is 1 hour from El Nido, and there are no other restaurants or anything else to do nearby; the only food available is onsite. I would not be this critical if I were paying less; however, we chose this hotel because of the price point, which is quite high, and what they promote on hotel booking sites. We expected much better food and service in general. This is more like a 3-star hotel. We definitely would not stay again; there are better choices in El Nido, which is in the main area of Palawan and easily accessible for day tours/island hopping, the airport, etc.
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