Pengguna Tetamu
31 Januari 2023
So we attempted to book in directly only to be told to use the website.After booking in to the pet friendly accommodation we were charged an extra $25 after the initial book .When I suggested this was deceptive to the owner they stated it was in the site, which it was buried in the terms and conditions. Don't understand how you can book a room out as pet friendly then charge an extra cleaning fee? When we arrived we were informed it was the room that opened up onto the main street , which is also the major highway to Brisbane!! Hardly suitable to take your dog out during the evening or daytime. We attempted to have a discussion about this, only to be dismissed with a stone-faced couple of people. No acknowledgement of our concerns. When I raised the issue of our 5mth GSD needing to be taken out during then night to relieve himself and it wouldn't be okay to do so on the main street, I was told I could walk him around the block to the park at the back of the hotel, about 750 m! We need to have the noisy air con all night to have a warm room. We had to go out th efront door an dback into th ehotel to reach reception as the key we were given didn't open the internal door? Finally ,we were told we had to park in the main street , which meant carrying our items from our car, which was about 25m away into the room, through the door , whilst preventing our dog from running out into the main street. Our car was also keyed whilst parked there at night!! Wouldn't recommend this ! WE WON"T BE BACK
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