Ulasan Imperia Hôtel et Suites Terrebonne

Tout était parfait. Le seul négatif était que j'étais une personne seule pour le travail et sur la même étage que plusieurs familles avec jeunes enfants en tournois d'hockey. Ils ont couru dans les corridors jusqu'à minuit et demi...😕

Our room #513 was not truly represented in hotel photos. Sofa bed was right up against the heat thus making it unusable with hot air blowing directly onto face. Could not use for sleeping as it opened up right against side of main bed thus could not get into/out of either bed. Definite problem in emergencies. Room was definitely smaller than advertised in photos. Restaurant service Friday night @ 6.30 pm was terrible. Soup was served with spillover on plate and napkin and was barely luke warm. Empty beer bottles remained on table till we asked for their removal. Water glasses never refilled. Sturgeon was served luke warm and fries with my fish were cold .. Restaurant was not busy enough to warrant the complete lack of service.and cold meals. Next morning went in for coffee and tea and felt we were imposing on the waitress. Coffee cup was half filled and had to ask her for a refill. She appeared bored and unhappy with having to do her job. Is it too much for their staff to do their jobs? Spoke to manager upon departure and she was uninterested with our safety concerns regarding the sofa bed and positioning in room.. Said to deal with *******.. Will never return to an Imperia Hotel nor recommend them .

Great place, clean, well located for us and very friendly staff but We’ve been there frequently in the past few months on weekends and it’s often fairly loud in the evening. People’s partying downstairs are going back to their rooms late evening and don’t seem to bother about others trying to sleep. Sorry as otherwise could be 5 stars.

This was a wonderful smaller clean hotel with an excellent restaurant on site. Great for work travel

I loved that most of the staff spoke English and French. Also the menus were in both languages. Room was large and clean, hotel common areas were very clean and smells wonderful!

We enjoyed our stay here in Terrebonne. It was a beautiful hotel with friendly staff. We had friends visit for dinner which was very nice.

Great location for the family golf event. Friendly and helpful staff. Similar to other hotels now, they appear to have a policy of waiting 3 nights before cleaning the room which was inconvenient in my case with diaper changes and as the event organizer.

Excellent service and cleanliness throughout my stay Unfortunately ….sink water was draining slowly and worst was the shower. The water was not draining at all. While showering …..u are literally standing in 4-5 inches of water. I mentioned these challenges to front desk. Hopefully they called in maintenance to resolve these rather annoying inconveniences.

The carpet is run down a bit and the Air Conditioning is noisy at night. Too expensive for what you get.

Nice smaller hotel with good amenities, great onsite restaurant and comfortable beds

Room was very clean. Beds amazingly comfortable. The front desk staff very friendly.

We arrived at 8:45 in the evening after a long drive, and the check-in clerk told us the restaurant would be open until 9:30. We arrived at the restaurant at 9, only to find that the kitchen was closed! Luckily, the waitress and one kitchen crew agreed to open the kitchen for cold dishes, and we gratefully enjoyed poke bowls and salads. And a nice cold drink from the bar. Thank you so much to the gracious kitchen staff!

We arrived late in the night and manager (or receptionist) was professional and polite. Hotel overall is clean and looks renovated. Water pressure is a bit low and it was slighly disappointing water bottles were not complimentary. It was a good experience and reasonable price as well.

Room was booked for two days for 4 person. With extra charges. No room service was provided despite request, was told room is serviced 24 hrs after a request is made. For 4 person only two coffe provision was provided , and that too for. One day only.