Best Western Plus Oaklands Hotel

Checked in gone 6pm. Room (suite) was absolutely freezing. Got reception to check underfloor heating was working. Still not fully warm at 10pm. Went back to my car and slipped on Moss covered path. Reported to staff member but not concerned. Bed average. Woke up at 8am. Room now very hot. NO Teabags. Told reception. Reply was "OK". Considering the price not impressed and would not go back. Can't rate food as didn't eat there.

The staff were all very friendly and helpful, breakfast was very nice, everything thing about the accommodation good enough for me, just the shower was a bit weak, just enough power to get the water out

The hotel is a mixed bag. The room was unloved, from random hairs in the bathroom to old and ineffective windows, to the picture above the bed that was on the wonk! However, the bed was comfy and the breakfast was good - a well cooked and generous breakfast and helpful and friendly waiting staff.

Friendly staff, but I think the place needs a bit of money and inspiration spent, granted it was was winter so you do not see it in its best light!

Nightmare from the start. Check in went on. Got to room fan wouldn’t turn off in bathroom. Went to see reception woman. And first she was so rude to me. Walking away trying to onsite me. All she said turn it off then lol.. no switch to turn it off.. mantainstance came and said yes it’s broke. Never again for me keep away.

Unfortunately I arrived and had to eat at the restaurant, I paid over the odds for 4 chunks of almost grilled (raw) chicken on a flat bread and a hint of salad. I asked for chips too and was told they were extra. (in the end they didnt charge for the chips) outrageous for £17 but i was in a rush as I had an evening appointment, the kitchen wasnt though as I waited 30 mins for the raw food. There was only 1 other table.... look how pink it is - almost clucking. Breakfast was equally disappointing, there are few options if you dont want eggs or red meat. I chose the vegan breakfast even though im not vegan, but it was missing 2 of the items it was supposed to have... i overheard the waiter telling another table they had run out, but nobody bothered to tell me. It was awful. The room itself was tiny... the mattress so soft on one side that if you lay in the centre you are rolled off the bed. There was no way of controlling heat, so it was way too hot (its november) nowhere to put anything so tripping over luggage and clothing trying to do anything other than sleep - which was impossible due to the snoring ape in the next room. On checkout nobody asked how my stay was... just happy to charge me. The wifi network is so open I could see what tunes the kitchen were playing on spotify...I left with a bad stomach, and very dreary eyed feeling like I had some sort of survival experience, not great before a 4 hour drive.

comfortable stay carpet and various other tired areas but decent overall. Obviously trying to update and this looks like a very popular wedding venue Great staff Stayed away from the food as my colleague also stayed and his experience was not as favorable as mine.....

I have stayed here a few times because of the staff and location .The breakfast menu is on the the best i have found anywhere .

Small pokey room with a shoe box of a bathroom. Room was not in the hotel itself, more a converted house at the entrance point of the hotel. Floor creaked very loudly, so apologies to the people underneath me. The small car park was ridiculous with no security lighting. Receptionist was very welcoming. Not worth £89 !!