We stayed at the Aman Tioman Resort as a large family group, each family staying in a “Deluxe” room. Firstly Aman claim the resort is 4-star, but with a lack of accessibility and the condition and cleanliness of the resort, a rating of 2 to 3 stars max. I have stayed in nicer, cleaner 3 star resorts with superior facilities. Firstly let’s start with the “Deluxe” room: Condition of the bed room furniture is ok and the room is quite large with 1 double bed and 2 singles. Between the beds are some power outlets with international adapters and USB ports built in. But it is clear that up keep and cleanliness is not a top priority. Walls & ceilings have damp stains, skirting boards are filthy and covered in dust. Bedding and towels have light stains and is looking tired. But the bathroom / wet room is what really let’s the room down. Bathrooms were smelly, shower drains didn’t drain sufficiently and the whole bathroom floods. Tile grouting in the shower and around the bathroom walls are covered in mould. The stand for the sink is made of square section tubular steel and is covered in rust that stains fabrics that happen to come into contact with it. Ventilation of the shower is also non existent so the bathroom ceiling is also covered in mould. Housekeeping was also quite poor and it only appears that they tidy and make the beds. Bathrooms were not cleaned and in one of our rooms, dead flying ants remained next to the sink even after the room was supposed to have been cleaned. Pool area: We visited the pool area and didn’t deem it acceptable for the kids to play in it. Just like the rooms, cleanliness is not a top priority with lots of leaves, some rubbish and even clothes price tags floating or sunk to the bottom. With the pool surrounded by the natural hillside and jungle, leaves will inevitably fall into the water but quantity can be reduced through regular cleaning. Restaurant: Breakfast was okay, but selection was quite limited. Dinner was also ok and the kids enjoyed the food more than the Chinese restaurant next to the hotel. Coffee stall and seafood bbq stalls were closed during our stay. Amenities: Toilets were smelly and made worse by the ventilation fan at the entrance which just recirculated it. Again the facilities were tired with a lot of mould in grouting and in the silicone sealant. Toilet paper was non existent throughout the three days we stayed. One of the staircases up to the restaurant didn’t have any hand rails and was a challenge for the smaller kids and quite dangerous. We didn’t see any lifts up to the 1st floor, but as we are all able bodied, we didn’t require one. Reception Staff: friendly and attentive and one of the plus sides of the resort. Our four rooms were all put together and we were given early check in a late checkout without any extra cost. Dive school was excellent, friendly staff, good equipment and good selection of PADI courses on offer. Overall I wouldn’t stay at Aman Tioman Resort again, cleanliness ju
74 Ulasan