Hotel berhampiran Conad Albania shpk, Tirana

The front desk staff were extremly helpful and assisted us with many adhoc requests and queries. I especially wanted to highlight the great job done by Daila, she was friendly and made our stay more memorable.

We booked a room to ourselves so had separate toilet and shower. Nice room, although barely space to put stuff on but considering the price and location, still excellent value for money. Melissa and her sister (we'd assume she is your sister Melissa, so very sorry if we got it wrong) are very nice, Melissa answered our questions of how to get where and recommended a nice restaurant. No kettle in the room but downstairs kitchen is for shared use - you can borrow cutleries and mugs/glasses, just ensure they are returned promptly. I saw some residents using the cooker etc. to cook meals, but we didn't do that. Guess would be handy. Nowhere to hang up washing in our family room but again, you can borrow coat hangers and there is an airer in the garden, so all basic needs are sorted. All guests we had talked to were very friendly too. If anything during our stay that was a bit strange, may I just mention (politely), was the lady working at the breakfast, I did not get her name because we barely had any conversation with her (as we usually do naturally and pleasantly with other service staff, everywhere we visit), but from our first ever communication with her, we felt that she was not very approachable. We felt as if we were being scrutinised and the contact was just cold, with reflection, we couldn't think of anything that we had done wrong, and deemed ourselves good guests (like we already clean after ourselves and were always polite), and we did not eat a ridiculous amount of food compared to other guests we had observed (it's a breakfast buffet upon booking, right?), so we couldn't think of any reason why we felt the lady was not very willing to help us from our 1st morning in the kitchen (a big contrast to Melissa and her sister). Not sure if there was any miscommunication or simply personal bias, what bothered us more was the lady seemed a lot nicer to some other guests (and when I checked again the reviews, there were lots of nice mentions of the breakfast lady, which just made we feel even worse, though we were not sure if those were talking about the same lady), Anyway, I tried not to take it personal and we had no idea why it made us feel that way, but this was the only thing that made us feel uncomfortable during the stay, every thing else was very good, so overall, we should give a top score. Thanks Melissa and sister!

The hotel was great. Close to the aiport, superb pool and restaurant. Amazing room, the staff were very helpful and even transferred me for my early flight. Having worked in the hospitality industry for 6 years I was immensely impressed by the professionalism and upgrade they offered me. I wish I had a chance to stay with them longer. 10/10 would recommend, well worth it!

A disappointment!!! We booked and payed for one night in AS Tirana, in advance. Once we got there, at the check in, the reception staff told us we had to pay an extra fee which was composed by the city fee and mandatory fee: 20€/person/night. Honestly, this price does not make any sense. This is almost the price for one night! No receipt with the described fees were provided to us! In any moment this was informed in the reservation and this never happened before in any hotel in Albania. After some research on this, we noticed this already happened to other people and the values vary a lot. Watch out for this! Regarding the room, the hotel apparently have 4 starts, but the floor was lifted up due to water and there was only one blanket. The breakfast was super poor, with very few options. The existing options runned out very fast and we had to wait a lot of time for the food to be replaced. In terms of location, its a 25min walk from the city center and its not easy to find the hotel. The internet was good. Overall, not pleased with this choice, and due to the extra fees we are relieved that we only stayed one night! Suggestion for the hotel: include this on the price!

ottimo il servizio di accoglienza, un po' meno preciso il servizio di sala. Struttura confortevole e ottima la posizione. cibo e bevande di alto livello.

房間很大很舒服，環境衛生很好，位置也很近所的景點。 如果你在Trip.com 預訂，你需要What app ************** ，才可以聯絡到業主取得check in 資料。

Un hotel muy moderno. El personal era excepcionalmente amable, siempre a disposición del huésped. Destacar la ubicación cercana al centro de Tirana y las camas increíblemente cómodas. Totalmente recomendable si queréis visitar Tirana a un precio genial.

أفضل فندق في تيرانا قريب من كل شي وما تحتاج تدفع حق المواقف لأن مواقفه متوفرة تقدر تروح رجليه لكل شي يسوى تروح له هناك (ماعدا التلفريك تقريبا) فطورهم كان كثير بس يصلح للغربيين أكثر ممكن وكانوا الموظفين في المطعم جدا ودودين، مافيه شفاط افياشهم لازم ادابتر ابو٢ (عموم البانيا كذا)

As requested by receptionists I post the review- unfortunately it cannot be positive. We arrived on Thursday afternoon (SEP 8 2022). First of all we were disappointed by impolite service in the restaurant that we used twice- for the lunch and for the dinner. During the lunch we were served by the waitress (black pony-tailed hair) who was impolite, impatient and angry. She was confusing the price of house wine several times- once she was saying the price of 800 LEK, shortly after the price increased to 8000 LEK, then 800 LEK again and suddenly she showed her disapproval that we dare to ask of the price of house wine as ”it is so cheap as 80 EUR”. Maybe 80 EUR for the house wine is cheap for the well-paid waitress but we do not consider it to be adequate price. During the evening we were lucky not to be served by Her. Restaurant manager came, took the order and professionally delivered pastas and drinks we ordered. Then nightmare started again as angry, stressed and tired (the same) waitress came and stated that ”she does not know if / and what kind of/dessert is left and we can go to the other bar and ask them”. Seriously? You have desserts in the menu and when I ordered panna cotta and tiramisu I must go to different place to ask it it is still available? This is not a treatment I would expect in a cheap meat shop, not in an aspiring 4 star hotel. This situation forced me to write the review. Hotel itself is pathetic with urgent need of maintanence- in our room nr 101 shower hand holder was falling apart whenever I was trying to move it, fridge did not produce any cold, water did not drain from the bidet and shower gel was so small that was not enogh to take even one shower, for one person. Plenty of insects in the outside pool, water needs impovement too. There is plenty cheaper hotels literally a few steps away where price- quality ratio will be much more honest. And perhaps their staff will not treat the guests as intruders who dare to ask for the price of ”house wine that is that cheap as 80 EUR”. Atmosphere in Best Western Ark at Rinas Airport is dense and the staff treats the guests condescendingly. There are jumping around the people who come for a dinner well-dressed (pretending to be much posh than they really are) serving them free shots whereas ignoring the people who come in casual clothes and telling to go for the desserts elsewhere. It is really strange that from all the guests ordering from the same menu only some get special treatment, even free shots and the others are not even served properly. The staff should definitely improve English. For us Best Western proved again that they are below standards or their much better competitors.