Hotel berhampiran Gotokuji Railway Station, Tokyo

Great hotel, with convenice shops within building and direct airport limousine link. Rooms are small but well kept.

両親の高齢者施設と妹家族に近いので、時々利用しています。私が求める立地的に申し分ないホテルはここしかありません。フロントの方も問題に対処する態度もスピードも素晴らしいけれども、建物設備の老朽化を感じます。特にエアコン。冬に泊まった時には温度調整できないお部屋でした（高温か効かないか。夜中何度も起きて調整したーホテルには伝えています。今回のお部屋も温度調整が微妙（今年1番の5月の高温の日）。室外機が爆音。シャワートイレのビデの向きが最初は真横で（爆）お尻には当たらず。。。（すぐに治してくださいました）。また、ベッドに近いところに、USB充電できるものがあるのが今のホテルのスタンダードですが、それもありません。という感じの、人の力ではどうにもならない施設設備の老朽化、古いままなところが目立ってきています（泊まるひとは他のホテルと比較するでしょうから）。全面改修工事とかで閉鎖されると困るので、文句言いながら使い続けるでしょう、私。

Please note: this review is for South Plaza Luxe King. I decided to upgrade to Luxe King (from Luxe Queen) at the hotel for my 2nd and 3rd night. (trip.com still has my original bookings in the system, so that’s why the room type is different than my review). I previously wrote a review about the Luxe Queen, and I thought that room was great, but, I wanted to see the difference, and as I said in the last review, I always prefer a separate shower. Extra benefits from upgrading… — Separate shower, which I usually try to get. — Wider bed. — More space inside the room, and more storage space. One thing that doesn’t change much is the view. Or at least I don’t think it’s a noticeable change. I think some Luxe Queens can also have the same view (as the Luxe King) depending on their location across the width of the building. The corner room just had a different angle, but views from both rooms were great. I admit that I did see Mount Fuji at one point when it got really clear in the afternoon (on one of the days), but in general, the views are the same from both rooms. Also, maybe it depends what view you want… government building vs urban sprawl. You get both views from both rooms, it’s just that the angle changes. Did I have to upgrade no? But I wanted to try it and see the difference for next time. I believe both the Luxe Queen and Luxe King are excellent, and paying more you really do get some extra benefits. However, the Luxe isn’t cheap to start with, so I guess it depends on your budget. I think the Luxe King room is excellent.

The hotel was very big have multiple towers for guests to stay in. The location was also very convenient and very close to the train station. One improvement point is the staff at lobby was not too polite. While the housekeeping staff were quite nice and also greet all the guests that pass by their cart. The room was okay but old so have a bad smell and things were torn out due to the age.

Hotel is situated at a very assessable location, at the cross roads of JR and 2 more lines. There is plenty of food and shopping around and even some.small sightseeing places in the hotel itself like the aquarium. However, room was very little, the toilet even ser. However for this price and location it's really value for money.

The Grand Hyatt is a quality hotel in a premium location. Great access to the metro and the best parts of Tokyo. Plenty of food options near by and walkable to Aoyama and Omotosando, the best areas in Tokyo (in my opinion). The hotel is clean, well maintained and managed. The food options are decent, but the breakfast options aren’t great. The club lounge breakfast is below average. It has a strong smell of fish from the Japanese breakfast dishes, and there are no eggs available. I’d look elsewhere for breakfast and wouldn’t put any value in this if that is a consideration to upgrading to club lounge. PROS: Quality rooms with nice wood upgrades and a very nice rainfall shower with strong water pressure. Rooms are a decent size for Tokyo. Service is very professional Location is ideal CONS: Dated rooms. TV’s are from about 1995, and the rooms are probably 10 years past due a remodel. With that said, they are quality rooms which do date better. Club Lounge breakfast isn’t great. No eggs, strong fish smell. Mattresses are hard and older, so not level. Globalist status did zero for me at the hotel. No upgrades, not even a higher floor as requested. Not a place to come if status upgrades are important to you. While I understand that a full hotel means no upgrades, it’s still possible to get a higher floor, which was requested but not granted. Overall I would say for the value this is your best Hyatt option in Tokyo given the service, quality, and location versus price.

Di atas Stesen Shibuya, lokasinya sangat disyorkan. Jika anda meletak kereta, anda mesti bersedia dari segi mental. Bayaran letak kereta mahal. Lagipun harga mampu milik. Jika anda menambah makanan dan minuman, saya rasa 5 bintang juga bagus. Lagipun, harganya berpatutan, jadi lebih baik makan berdekatan.

The hotel was nice, breakfast is good with fruits. Ive lost my card during trip, the front desk Ms. Kawamoto helped me connect patiently with lost and found center of the mall. Much appreciated!

12月後半に3連泊しました。 滞在中は特に問題なく快適に過ごす事ができました。 【立地】 高円寺駅の真上になります。 直結ではなく、駅から出て入館だと思います。 【客室】 狭いですが、機能的でした。1人なら問題なし。 防音対策されていると思いますが、静かに過ごせます。 【接客】 到着と出発しか接点ありませんでしたが、特に不満等ありませんでした。 清掃スタッフの方はすれ違えば挨拶してくれて気持ちが良かったです。 【総評】 お値段も安くまたご縁があれば宿泊したいと思います。 新宿にも近いし何かと便利です。 お世話になりました♪

The hotel is centrally located and I think that’s basically the sole reason I may consider staying at it again. Checking in was smooth (thanks to the HK colleague seconded from Ritz Carlton HK), and other than that, I think your hotel staff needs re-training, especially the concierge team! Terrible service and clueless! My friends who were also traveling were not as lucky at check-in. One wasn’t able to get his room at 6pm and was asked to wait (20 mins), and when he finally got his key, he went into the room where someone was already in it. Who could expect this kind of mistake happened in a “modern luxury hotel”? My other friend nearly traumatized trying to check-in with a staff who can’t really speak English and don’t understand what “confirmation number” means. To me, the only disappointment was no upgrade at all even I was a Titanium member then. But well, I of course understand it is “subject to availability”. Hotel itself and its location is superb and definitely create a modern luxury feeling. But I’m staying in a HOTEL and HOSPITALITY and SERVICE should be the most important. And Edition Tokyo fails in all aspect, and maybe this is how you want to create a “lasting memory”? The short lady at the concierge was rude and impolite. When I was trying to ask about the timetable of the airport bus and where the stop is, she simply said why don’t you check it online cos you need to use your credit card and book anyway! I cannot believe this kind of service in Japan, let alone at a 5-star Marriot managed hotel. In the end I let my friend to handle it and she told me she talked to 3 different concierge colleagues and each gave a different answer, in the end it had to escalate up to the duty manager to get a concrete response on how to take the airport bus to Narita. Crazy! Then on separate occasions we went to the lobby bar. We requested to sit by the window and the waiter there said “it is reserved” on every occasion. In the end of course the sofa by the window was empty (and on one occasion it was empty till the bar was closed). I got annoyed and asked for the restaurant manager and I said “if you need a minimum spending just say so, why you have to put us at the bar table?” She said she would look into it and of course no one has yet to give us a good reason why is it the case. And service at the bar was appalling and to a certain extent I would even use “racist” to put it. As a Titanium with Marriot Bonvoy and a Globalist with World of Hyatt, I must say I made a terrible mistake staying at Tokyo Edition. I am sure I would receive better treatment and a better holiday experience if I stay at Andaz Tokyo which is across the street!