JR-EAST HOTEL METS SHIBUYA

Ulasan JR-EAST HOTEL METS SHIBUYA

JR-EAST HOTEL METS SHIBUYA

3 Chome-29-17 Shibuya, Shibuya, 150-0002 Tokyo, JepunLihat Butiran Hotel
JR-EAST HOTEL METS SHIBUYA
JR-EAST HOTEL METS SHIBUYAJR-EAST HOTEL METS SHIBUYAJR-EAST HOTEL METS SHIBUYA
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Ulasan Tetamu

8.9/10
Very good
286 ulasan
Ulasan yang disahkan
Location9.1
Amenities8.7
Service8.8
Cleanliness9.2
Tapis mengikut:
Susun mengikut:
All reviews(286)
Positive reviews(272)
Reviews with photos/video(53)
Easy to get around(41)
Convenient for shopping(16)
Great value for money(13)
Close to metro(11)
Nice toiletries(9)
Tasty coffee(8)
Luggage delivery service(5)
Friendly front desk staff(5)
Negative reviews(13)
Skyfox81
Superior Single Room Non Smoking
Daftar masuk pada Mac 2026
Business traveler
6 ulasan
10/10
Outstanding
Disiarkan pada 20 Apr 2026
Location is good and just a 5 min walk away from busy Shibuya. Room is super cozy and friendly staff
Jawapan daripada Pihak Penginapan: Thank you very much for staying with us. We are delighted to hear that you enjoyed your stay.Thank you also for your kind words about our staff. We will continue to strive for excellence, and we look forward to welcoming you back again.JR-EAST HOTEL METS SHIBUYA Manager
Guest User
Superior Single Room Non Smoking
Daftar masuk pada Mac 2026
Couple
3 ulasan
9.5/10
Amazing
Disiarkan pada 3 Mei 2026
This is the second time we stayed at this hotel. We choose it again during to its location and the breakfast provided which was decent. Although this round, we felt it can further improve but the locations and overall experience was great. We will stay there again if we visit Tokyo once again.
Jawapan daripada Pihak Penginapan: Thank you very much for staying at JR East Hotel Mets Shibuya.We are delighted that you chose to return to our hotel for your second check-in.Thank you also for your kind words regarding the location and breakfast.However, we understand there is room for improvement, and we will strive to ensure that our guests have an even more comfortable stay.We hope you will visit our hotel again when you are in Shibuya.All of our staff look forward to welcoming you back.JR East Hotel Mets Shibuya, Manager
Anonymous User
Superior Twin Room Non smoking
Daftar masuk pada Ogo 2025
Couple
5 ulasan
10/10
Outstanding
Disiarkan pada 10 Nov 2025
balance, I’d give the JR-East Hotel Mets Shibuya a rating of about 8 out of 10 for most travellers. For what it is — a well-located, clean, reasonably priced hotel in one of Tokyo’s busiest districts — it performs very well. The major trade-off is room size and some minor service/facility limitation
Jawapan daripada Pihak Penginapan: Thank you very much for your valuable feedback and review of JR East Hotel Mets Shibuya. We are very pleased to hear that you were satisfied with our convenient location, clean rooms, and reasonable rates. However, we apologize for any inconvenience caused by the small size of your room. Due to the characteristics of our urban location, there are limitations on room size and service content, and we appreciate your understanding. While immediate improvements may be difficult, we appreciate your valuable feedback.We look forward to welcoming you to our hotel if you visit Tokyo again.Manager, JR East Hotel Mets Shibuya
Guest User
Superior Twin Room Non smoking
Daftar masuk pada Feb 2026
Business traveler
3 ulasan
10/10
Outstanding
Disiarkan pada 11 Mei 2026
Small lobby but staff were friendly and helpful. Very near the station and food options nearby. Easy walk to Shibuya center if you know the short cuts.
Jawapan daripada Pihak Penginapan: Thank you for staying at JR-East Hotel Mets Shibuya.We are pleased to hear that you found our staff to be friendly and helpful, and that our location was convenient for your needs.Our proximity to the station and various dining options is indeed a highlight for many of our guests. We look forward to welcoming you back again.JR-East Hotel Mets Shibuya Manager
Guest User
Superior Double Room Non smoking
Daftar masuk pada Feb 2026
Couple
2 ulasan
10/10
Outstanding
Disiarkan pada 8 Mac 2026
Lovely stay at the hotel. Very good customer service from the reception and staff are helpful in arranging our luggage to our next hotel.
Jawapan daripada Pihak Penginapan: Thank you very much for your kind words regarding your stay.We are delighted that our staff were able to provide service that met your expectations and assist you.We look forward to welcoming you again.JR East Hotel Mets Shibuya　Manager
Guest User
Superior Twin Room Non smoking
Daftar masuk pada Jan 2026
Family
6 ulasan
7.0/10
Disiarkan pada 28 Feb 2026
The entrance was a bit hard to find, but check-in was self-service. The room was clean and hygienic. Breakfast was just okay. The location is super convenient; you just take the elevator down and cross the skybridge to get to the JR station.
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Thank you for staying at JR East Hotel Mets Shibuya. We will take your valuable feedback as motivation to continuously strive to provide you with a more comfortable hotel experience. We sincerely look forward to your next visit. General Manager, JR East Hotel Mets Shibuya
Guest User
Superior Twin Room Non smoking
Daftar masuk pada Okt 2025
Traveling with friends
1 ulasan
10/10
Outstanding
Disiarkan pada 16 Nov 2025
Such a great location. View was rly cool.
Jawapan daripada Pihak Penginapan: Thank you for staying at JR East Hotel Mets Shibuya. We are delighted to hear that you were pleased with our hotel's excellent location and the view from your room. We strive to provide our guests with the best possible stay. We are delighted that you had a memorable experience.Manager, JR East Hotel Mets Shibuya
Guest User
Superior Double Room Non smoking
Daftar masuk pada Dis 2025
Family
23 ulasan
5.7/10
Disiarkan pada 13 Mac 2026
I actually don't really recommend hotels in Dongjing (East Jin). If it's not absolutely necessary, avoid staying in Tokyo because the rooms are very small.
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Thank you sincerely for your stay at JR East Hotel Mets Shibuya. We look forward to your next visit. General Manager, JR East Hotel Mets Shibuya
Gordon Tan Kee Keong
Twin - Non Smoking / Residential Style
Daftar masuk pada Dis 2025
Couple
78 ulasan
6.0/10
Disiarkan pada 21 Jan 2026
Short two days stopover. Location is not bad as it’s walking distance to main Shibuya. A little difficult to find the hotel as everyone said but service was good and helpful with English speaking. Choice of eateries nearby. But basic hotel. Don’t expect too much!
Jawapan daripada Pihak Penginapan: Thank you very much for your feedback regarding your stay.We are very pleased to receive your kind words about the hotel's location, service, and our staff's English skills.We will continue to incorporate your requests and opinions to improve our services in the future.We hope you will stay at our hotel again if you have the opportunity to visit Tokyo. JR East Hotel Mets Shibuya Manager
🌟jeremy
Superior Twin Room Non smoking
Daftar masuk pada Nov 2025
Traveling with friends
12 ulasan
10/10
Outstanding
Disiarkan pada 28 Jan 2026
The location is super convenient, close to the subway, shopping mall, and pedestrian street. They also offer free coffee.
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Thank you sincerely for your stay at JR East Hotel Mets Shibuya. We are delighted that you enjoyed the convenient location and complimentary coffee service. We look forward to your continued patronage. JR East Hotel Mets Shibuya Manager
Guest User
Superior Twin Room Non smoking
Daftar masuk pada Nov 2025
Family
3 ulasan
10/10
Outstanding
Disiarkan pada 1 Jan 2026
We like the 2 single beds room & 3 occupancy rooms. ut is spacious & comfortable. The location is very near to Shibuya attraction by train or walking. Many Family Marts nearby, eating place local & western cafes just outside the hotel by walking distance in 5mins radius. The staffs are always pleasant & ready to assist. Amenities like self laundry & vending machines are easy to use on level 4.
Jawapan daripada Pihak Penginapan: Thank you very much for your kind words and for staying with us. We are very pleased that you appreciated our rooms and convenient location. We are also pleased that our staff was able to provide you with the appropriate service and help you have a comfortable stay. We appreciate your comments regarding the amenities. We look forward to welcoming you again.Manager, JR East Hotel Mets Shibuya
Guest User
Superior Twin Room Non smoking
Daftar masuk pada Dis 2025
Business traveler
25 ulasan
10/10
Outstanding
Disiarkan pada 25 Jan 2026
The room was very clean, and there were plenty of dining options nearby, which was great.
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Thank you so much for staying at our hotel. We are delighted to know that you were satisfied with the cleanliness of your room and the hotel's location. Our entire staff will continue to work hard to ensure your continued satisfaction. We look forward to your next visit. Manager
Guest User
Twin - Non Smoking / Residential Style
Daftar masuk pada Dis 2025
Family
2 ulasan
10/10
Outstanding
Disiarkan pada 14 Feb 2026
The service was excellent, truly great! It was also very clean, and the breakfast tasted good.
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Thank you for your positive feedback on our service and breakfast. Our staff will continue to strive to provide guests with a high-quality stay experience. We look forward to your next visit.
Anonymous User
Superior Single Room Non Smoking
Daftar masuk pada Okt 2025
Family
41 ulasan
10/10
Outstanding
Disiarkan pada 4 Dis 2025
Very satisfied! The location is also super convenient. There's a direct connection to the subway station from the third floor.
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Thank you for your high praise of our hotel. We are delighted that you enjoyed our convenient location, especially the direct connection to the subway station. We are always committed to providing our guests with a comfortable and convenient stay, and we hope you will enjoy even more services and facilities when you visit us again in the future. JR East Hotel Meets, Shibuya, Manager
Guest User
Superior Double Room Non smoking
Daftar masuk pada Okt 2025
Traveling with friends
5 ulasan
9.0/10
Great
Disiarkan pada 3 Dis 2025
It was a little tricky to find the hotel via the station with all the construction going on. But we eventually found the passage via the connecting overhead bridges. Hotel lobby is on the 4th floor and is mostly via the self check in machine with a live virtual attendant. Amenities are also self service in the lobby area. Room was a little small to open 2 big luggages but it is possible
Jawapan daripada Pihak Penginapan: Thank you for staying at JR East Hotel Mets Shibuya and sharing your experience. While our hotel is conveniently located, we apologize for any inconvenience caused by frequent construction work nearby.We are very pleased to hear that you enjoyed our self-service check-in kiosk. We strive to provide our guests with a modern and efficient check-in experience. Regarding room size, some guests may find the room small, especially if they are storing large luggage. We appreciate your flexibility.We look forward to welcoming you again.Manager, JR East Hotel Mets Shibuya