Nine Cloud Homestead Resort Hotel

The overall service environment of the hotel is relatively good, in line with the feeling of a resort hotel, golf, swimming pool, billiards, gym are all free. The only flaw is that the mini fridge turned out to be broken. Basically there is no way to use. The variety of breakfast is relatively small. Lunch is good. Waiter Special enthusiasm.

Although we only stayed for one evening it was a most pleasurable one. I have very basic Chinese language skills (i.e. None) but the staff were very patient and helpful. It also helped that I had taken a Chinese friend with me for the short break. Check in was swift and only took around 5 minutes considering I needed to provide all my documentation and covid codes etc. Again the staff were great an made us feel very welcome. The room was huge with two almost Double beds, a huge bathroom and giant circular bathtub as well as a shower. The mini bar was well stocked and there was a dressing room as well as robes, slippers etc. After a few minutes settling in we were treated to a gift of fresh fruit which was very much appreciated. The beds were super comfortable and we slept well after we returned from an evening out in Tonglu. In the morning the breakfast was typical Chinese buffet and was delicious though we didn't eat too much due to our previous evenings dinner. Even though I was clearly the only Westerner in the Hotel at that point I was made to feel very welcome by every single person I encountered....both staff and guests. I would highly recommend a stay here if you should ever visit Tonglu.

Overall, not bad. Great location and surroundings greenery. Nice view of the mountain from terrace. Breakfast just soso, but target audience is local, so not much western food selection. Overall feeling clean, but a bit aged. Could use a bit freshening up, especially pool area. If i ever find myself in Tonglu, would stay again.

Nice to relax

酒店設施稍微老了點，房間裏的換氣扇關不掉，白天沒怎麼在意，半夜醒來後就覺得特別吵，影響睡眠；酒店環境位置不錯，依山而建，空氣很好，就是這幾天桐廬太熱了，沒有好好走走，工作人員服務態度也都不錯，總體較滿意吧

一切都很好 超過預期！房間，早餐，健身房，泳池甚至比很多連鎖五星的還要好！健身房很大很乾凈 窗外滿眼都是綠色 還貼心配備了毛巾和礦泉水；泳池很長很深 很乾凈 關鍵是水温非常舒服 夏天很多都不開恆温就很涼，這一下水就很適應 不冷不熱。房間很大，早餐也很豐富，還有新鮮水果做的火龍果奶昔。大人孩子都玩得很開心，健身房的遊戲機10塊錢玩一小時都玩不完。門口的大草地 鞦韆很有趣。旁邊的水庫走十分鐘，早晚散步都不錯，唯一拍照了的。

設施：有點老舊 酒店浴巾甚至是破的 入住率也不高 院子裏沒有燈 得手提着出去 環境：還不錯 單人自助晚餐:難吃 酒店早餐晚餐都不行 服務：服務比較熱情

非常不推薦的一個酒店。 房間或者整個酒店都是一股黴味，感覺地毯還是哪裡發出來的。進入房間跟前台反應，換一個房間如出一轍。 因為等房間提前進入房間，看着阿姨搞衞生，親眼目睹阿姨用衞生間毛巾擦完杯子直接又放在枱子上，以後酒店杯子都不敢用了。 前台服務很差的，基本不會正眼看一下你，所以也不可能有笑臉咯。 早餐肯定吃不飽，沒有五星級酒店水準，工廠買來的廉價烘焙產品，看一眼都不敢吃，沒有一個熱菜有肉類。

帶了寶寶一家三口住的這家酒店、室內空間大設施也很全面，第二天出遊帶了一塊歐米茄手錶打算去漂流，明明記得摘下來放包裏的，後麪包包所有行李全部找了沒有，車裡座椅全部翻了幾遍還是沒有，最終求助酒店幫忙找找排查是不是上下停車或者去酒店房間弄丟的，第一時間聯繫酒店主動加了我的微信，我給了酒店消控大概的時間段和地點，消控和加我微信的Small瑾瑾第一時間幫我調取監控提供拍攝視頻發我，陸陸續續給我調取的我丟失時段詳細的監控視頻，讓我消除了丟在酒店的可能，消控和酒店前前後後所有處理事情的工作人員要好好感謝他們，急客人所急，站在客户角度考慮。我的手錶最後在一個奶包裏面找到了第一時間告知酒店，他們和攜程工作人員也是喜極而泣，不忘苦心浪費了這麼多天的辛苦查找視頻和探頭，謝謝你們每一位幫助我的人。以後去桐廬首先的必選的一家好酒店，為所有工作人員點贊👍