Pengguna Tetamu
22 Oktober 2024
I have to say this is by far the worst experience we’ve ever had at Doubletree. Our daughter booked the room and it was a mess from the moment we arrived. Long line for check in and only one person at the front desk. We assumed we were too early to check in but wanted to check and make sure we were ok to park in the garage. Finally get to the front desk agent and we’re told they were sold out the night before so room wouldn’t be ready until after 4. She was very nice and we went on to our event. Came back around 5:30? and again a long line with two people working now. Room still not ready. Asked for manager and the gentleman at the desk said he was upstairs. Waited a bit longer, asked for the manager, gentleman at the desk says the manager isn’t coming down at all. Finally get to the room around 6:30, this put us super behind for our next event because there needed to be a clothing change. The next day my daughter calls to complain and Hilton says “we comped your parking and gave you a free breakfast” I’m sorry I didn’t know you were expected to pay for parking at the hotel you are staying at?! It’s $28 a night!! And no one told her the breakfast was comped so they went somewhere else to eat. I just think this was bad customer service all around. If you were completely booked the night before, and you know that there is another huge event going on, why wouldn’t you have all hands on deck turning rooms over, or at least have a manager at the desk smoothing things over?
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