Pengguna Tetamu
12 Jun 2024
Stayed here for 2 nights. It was a very convenient location being less than 5 min walk from porta nuova main train station and easy walk to downtown. However the hotel faces a street with the tram and buses and is very loud all night. In fact, when the tram passes by you can feel the building shake. The staff are nice but the facilities are very low standard- not sure why this is listed as 3 star. At most, should be 2 star. First, our bathroom was having issues such that when we flush the toilet, some of the waste water comes up the shower drain into the shower. I mentioned this to the front desk, and at first she said she is the only one there and cannot look into until the next day. I told her that it is very disgusting and we are unable to use the shower. Then she said she will look into it when we were out. When we came back in the evening, it was the same thing. By this time, the front office was closed and nobody was there. Yes that is correct, the hotel office closes at 7 pm on Sunday and 10pm other days. After these hours, there is no one to contact for help if you have any issues. This was such a horrible experience. Breakfast was included which was more of a continental breakfast, but the coffee made by the kitchen staff was good. I will not stay at this hotel again. Everyone is nice, but it’s more of a hostel feel to it than a hotel in my opinion.
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