Pengguna Tetamu
6 Ogos 2024
The staff were rude, the rooms were apparently cleaned but to my dismay the table in the room was covered in dust, the shower floor needed a good scrub, the rooms smelt musty and aggravated my allergies.This hotel is clearly not maintained the way it should be, I am sure it was previously deserving of its 4 stars but after this most recent stay it certainly is not. My colleagues room had a blood stained matress, my roommates bedding had holes in it and when she requested new bedding (on arrival) she was told housekeeping went home and theres nothing they can do until the morning. When we questioned whether the room was actually cleaned, the receptionist told her that she was wrong as if we were checked in that means the rooms were cleaned... does this mean the poor state of the room is the standard of cleanliness? The overall impression of the service and staff was unfriendly, unmotivated and lazy. In the middle of the night, we packed our things up as we were not happy with our experience and didn't even receive a professional check out experience and went to a more established hotel down the road.
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