Pengguna Tetamu
21 Mei 2024
It's unfortunate that there is a lot of hyped reviews about this place. The insta reels make you feel like heaven on earth. A lot of that is far from the truth. Let's first talk about the wonderful things about this place. (1) Location - Just fantastic. (2) Access to the beach - Fantastic (3) Quality of the beach - Clean, Quite, Safe. Staff courtesy - Excellent - The place gets good reviews because the people here manage all the mess very well. If not for Mohan and Joseph, the place will be terrible. Why did they get a very poor review from me: Rooms: Needs better cleaning, the windowsills are full of dust, the mesh is torn, doors don't close properly, there are no guest supplies, We had a small quantity of a terribly smelling body wash and an equally bad shampoo (Only 1/4th bottle - Fortunate) there is no hair dryer. A TV that has no connections (Why have a TV at all) A list of soft drinks etc. and an empty fridge. Air conditioning filters need cleaning and servicing (A musty smell) - Hello Management - you are charging me premium pricing. On the positive side the sheets were clean. Food - This is a disaster. First - Terrible timings - They just can't get the timing right. I was there for 3 days. Not a single day did we get anything on time. Because of poor timing, we decided to eat outside. The chef does seem to get quantities right. People had to wait. This was with the buffet. One afternoon we had ala carte and that was a mess. It was 3 PM by the time we finished lunch. Every guest was fuming in his own way. The quality of the food is mediocre and, in some cases, nowhere close to being good. {I am not using the word terrible} (Best example is coffee - You can't add hot water and Sunrise coffee powder and say its coffee decoction). So much to improve. The less the said the better. The reason behind this - No staff. What a lame reason. Property Upkeep: Not cleaning, sweeping, dusting does not make it eco-friendly in anyway. The restaurant windows need wiping, the fans need dusting and cobwebbing. Gardening is an important task. I was very upset to see that the food waste was thrown in the sea. I only hope that the sewage system is not connected to the sea. I reserve my comments on the spa. Overall I would give a poor rating and definitely not value for money. I would not be visiting the property again. It's quite unlikely that I would be visiting their sister properties due to exorbitant pricing and out of the fear of having a similar experience. I would recommend Red Earth - Gokarna to friends but with a caution to keep expectations really low, Hope to see the place improve and offer hospitality in tune with pricing and guest expectations
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