Hotel Surya, Kaiser Palace

Very helpful personnel, great restaurant.

Exceptional experience Staff- Manager Mr ASHOK Mishra, Mr Ravi Gupta & his team. And one name from hotel staff Manish Singh and whole staff are just great at there work The luxury boutique hotel with all amenities like spa. Fine dining. Pool is 5/5. Unique experience with live music. Complimentary breakfast is delicious. This is my one of the best diwali at this hotel . Prime location peaceful spacious & personalized service made our kashi trip truly Memorable

Toilet was unclean. Toilet bowls had spots. Toilet jetspray was leaking and was dirty with rust. Its an old big property but it needs renovation. Swimming pool was good. Breakfast was good. Staff are courteous. Its far away from ghats. Nothing to do nearby.

We a group of 4 checked in on 01Oct to 4th Oct and were allotted room nos.310 & 311. The check in was smooth but the room inside needs a makeover. The a/c in room no.311 was not functioning and after repeated requests they changed to Room no.309. There were maintenance work inside the property where the corridors were full with construction materials. Breakfast spread was decent and the overall quality was good. The management need to look for a better house keeping as they lack in that front. We asked for water at 10.30 in the evening but after two requests it didn’t come. When we asked to speak to Mr. Deepak Shukla we were informed that he is not available. Overall it’s an average experience with the property.

- I had booked their duplex suite for 4 of us. The suite was very spacious & exactly as shown in the pictures. - Booking process was very smooth & Mr. Deepak was very helpful during the booking process. - The hotel staff called us a day prior to check-in to confirm our arrival time & though we check-in late in the night everything was kept ready. - The property is beautiful & well maintained. - The breakfast was good with lots of options available. - The only thing that needs improvement is the quality of fruits served for breakfast. Overall it was a great stay at a beautiful property and amazing staff.

I have booked room in Surya Palace for 4 days from 20th Aug to 24th Aug. I would like to share my feedback: Let me start with the positives first: 1. Well maintained heritage property with excellent infrastructure. 2. Excellent rooms. 3. Multiple choices for F&B Now let me come to what needs improvement 1. Checkin : We booked room without balcony on 1st day and arrived at 11 pm on 20th Aug. However we were given the worst room which looked very poorly maintained. 2. F&B Room Sevice : We asked for food items available at 11 pm as we reached the hotel after a train journey. And even though Room Service menu mentions few items that are available 24 hours like Dahi Rice, Khichdi, Sandwiches etc,we were told that last order is taken at 11 pm and we are closing the kitchen.  3. Breakfast Buffet : The staff in unresponsive and keeps roaming here and there without bothering to ask people if the need anything. And when we call them and place an order they rarely bother to get the food items on time. Like we ordered Dosa today and we're served after multiple reminders and got the items cold. Also many items when finished are not restocked on time like dry fruits. Many food items kept get cold and staff doesn't bother to check of its properly heated. Also buffett was mentioned for Rs 300 on Agoda but were charged Rs 600 for extra person. 4. Staff Courtesy : The staff is in dire need of training. They barely greet or smile at the customers. It's almost feels as if the staff feels they are doing a favour by serving the customers.  5. Room Booking: When we asked to front desk staff to show us the rooms as we wanted to book the best available rooms, they showed us the lowest rooms. We asked them to show premium rooms. But they showed us rooms without balcony. They said we provide these rooms for wedding clients only. When we told them that Agoda is showing Premium rooms available, they said they don't book those rooms online and give only to VIP guest or for weddings.