Staycity Aparthotels Venice Mestre

I travel often and this is the worst hotel stay experience so far. There is black mold in the shower and the service was terrible - I was ignored by some receptionists / the receptionist who was helping me to check in served other customers at the same time and kept me waiting. Also my privacy was invaded - I put the “Do not disturb” sign on my hotel room door but I was shocked that there was a card from the hotel on the desk in my room! One member of staff ignored the Do not disturb sign and invaded my privacy by entering my room to deliver the message when I was not in my room. The message on the card included an apology (I guess the apology is for the mold problem) and also mentioned the manager wanted to meet me the next day. When I met the manager, I complained to him that a member of staff ignored the Do Not Distrub sign on the door s d invaded my privacy by entering my room and delivering the message card and the manager defended his staff and he didn’t offer any compensation for the mold problem or the terrible service. He mentioned it will take him a few days to investigate and asked for my contact details. It has been about three weeks since I checked out and I still haven’t heard anything.

Really lovely hotel, very close to the train station, great staff and perfect facilities - such a great stay!

The hotel was clean and modern. The location of the hotel was perfect as it was right next to the train station. The staff were also friendly and helpful.