60 Ulasan
Palazzo Venart Luxury Hotel
Venice|0.15km dari S. Marcuola-Casino DX
What an incredible experience we had at the Palazzo Venart! The hotel was magical and the staff were as kind and helpful as can be. To start, we arrived at night via the water bus (”Vaporetto”) from the Venice Airport. It was a pleasant ride but nearly pitch black. On arriving at the stop for the hotel (San Stae), the streets were dark and dead quiet with a large old church fronting the Vaporetto stop. It is not an area overrun by tourists or with nearby businesses open late. Like stepping back in time to a quieter time. A brief walk (2 minutes max) from the water taxi, because there are no cars on the island of Venice, and the hotel appeared in a narrow walkway (Calle Tron) out of a fairy tale behind a courtyard and large classic wrought iron gate with the modern touch of a call system with camera. When the door opened, we got the first taste of the staff, Hamid, who retrieved our bags with alacrity and a smile and friendly look on his face as if to say, ”of course we are taking your bags!” On entering the hotel, Mihaela greeted us so warmly and began explaining our stay and amenities to us, offering a few suggestions for Venice, and in general giving us the feeling that only a boutique luxury hotel with great staff can offer. Our room was several floors up, very well appointed and very quiet. For a good part of our early spring stay, rain added to the magic of Venice both from our room and from its stone streets. Amazing. Our breakfasts were incredible. First, the serving staff are lovely. We received outstanding service on all of our days from Alessandro, and Andrei was wonderful as well. I neglected to get another gentleman's name, but he was very good to us as well! The food was amazing. Except for one small room service, we only had breakfast. But it was all exquisitely prepared. The hotel also boasts a Michelin 2-star restaurant...the only one in Venice!! You have your breakfast in the same space overlooking an internal garden. When enjoying their perfect eggs, delicate fruit cut as if by a laser, the best cappuccinos we had in a 9-day Italy trip, fresh local fruit juices, and other delights such as Easter Colomba bread, you could tell that the meals were prepared by people who cared and were experts at their craft. We thanked the chef for his artistry and leadership once, and he responded with such an unexpected show of gratitude and appreciation for the praise...we could see how much food means to him. On the second day of our stay, Luana, the general manager greeted us so warmly by name and inquired about our stay. We saw her multiple times throughout our stay, always asking us how it was going and with a beaming smile. She has every reason to smile given the beautiful and accommodating operation she runs so well! Giacomo was an outstanding concierge! He made sure we got into St. Mark's Basilica and Doge's Palace, obtained an amazing last-minute private tour of Venice for us at a reasonable price, and helped us obtain outstandin
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