Pengguna Tetamu
31 Januari 2023
My sister (Cheryl Schrader) and I had to come to Virginia Beach to take care of a few things for our sister, who had recently passed away. I believe that we were misled by a good review, along with the advertising that it had been remodeled. At this point, I do have to say that the attendant, Yogesh Patel, went above and beyond the entire time we were there. The first problem was that there are no rooms that are 'handicapped'. As Mr. Patel was checking us in, I reminded him that we had requested a handicapped room as my sister and I both struggle with mobility and would definitely need a ground floor room. Also, it was advertised to be "pet friends", and while I assured him that my dog was a medically required service dog (I had documentation), we were still charged $50.00 for having the dog! The next day, Mr. Patel came around and said that he had to collect a $5.00 'surcharge?' for each night. As for the advertised "remodeled", our room had some major problems. The baseboard was loose and pulling away from the wall. There was mold around the tub and behind the toilet. I was not surprised when I discovered a small cockroach in the bathroom. I do have pictures documenting everything I had found.
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