Hotel terbaik di Waterloo Regional Municipality

Very disappointed. When the TV had no reception at 11:30, I called the front desk 3 times after and no one answered. They use Covid as an excuse for no breakfast sitting, and no hot tub. The breakfast was a VERY POOR effort. Basically just yogurts, crummy eggs, potatoes and a small selection of fruits. No meats, no cheese, no breads, no cereals. (and black single-use plastic utensils.) In the room there were stains on the carpet and no tissues. The alarm in the unoccupied next room went off at 4:30 and I had to call twice to get it turned off. It then went off again 30 minutes later at 5:00. There was no apology upon our departure and no offer of refund. Reasonably friendly staff, but I would never stay here again.

I really enjoyed my stay at this hotel. The place was clean, and the bedroom, washroom, and sheets were spotless. The front desk staff was professional and courteous. I really recommend this hotel ********

It was great staying there. Staffs were nice, and the room was clean enough. I would love to stay again!

We went to this hotel as a team, after the hotel listed themselves as a ”preferred hotel for the tournament” Which is very confusing to me because they clearly do not want any families there as a group. The amount of times that security had interactions with a group of grown adults, was insane. During daylight hours (3:30-7:30pm) we were told to move locations, then we were then told to leave that area, several times. We tried to be respectful of other hotel guests by staying outside also because it was a gorgeous day, the staff told us we needed to go indoors to the lobby. Night two, we are putting our kids to bed and security wouldn't leave our floor. First they told us that we cannot sit quietly in the hall, just my husband and I at 7:45pm, we had to stand. So we stood up, 10 minutes later we were told we needed to get out of the hallway and go to the lobby because it's a walkway. We tried to explain to the guards that our kids are young and we would not be leaving the hotel room door, but that they cannot go to sleep with us sitting in there. There was a language barrier and after a bit more of a civil conversation, they proceeded to tell us that we would be charged for a noise complaint charge because apparently we had four warnings, we were unaware of the first two or three. The rooms are nice, hotel is new. The breakfast is terrible, eggs were like rubber. I will never understand why hotels that choose to be tournament hotels don't catch on to put us in an actual block of rooms to lessen any potential complaints from other guests. To top it all off, there were 3 homeless men that were in the bush at the back of the parking lot, they came into the lobby and were approaching some of our team girls who are between 11-13 years old, when security was asked about what was being done about this they said ”they had no idea but that they believed it to be okay, no police were called” Thankfully, we had a friend who is a SWAT officer onshift nearby, he came by to check it out and it turns out that all of these men have warrants out for their arrest. How unsettling for all of these parents with young kids, and it seems the hotel didn't think it was an issue.

Despite a remarkable sunset the evening I was there, an excellent view of such from my room's window, some truly luxurious pillows and blankets on the bed, and a premium television-watching experience, my enjoyment of the stay was hampered by the less than optimal location. I didn't realize how far it was out there in the suburbs, and I couldn't even get to the LCBO because of how pedestrian-unfriendly the area was! Also they charged the room to my credit card by mistake even though my stay was prepaid... but when I called them about it they were friendly and helpful and corrected this error.

The hotel is in a decent location, plenty of food options around. The room was standard, clean, bed was fine.. had a microwave and fridge. The breakfast was good for something quick to eat, the kids liked the cinnamon waffles. The only issue I had was with the older lady at the front desk. I tried to check in an hour early as my wife was not feeling well, she indicated no rooms were available. She stood in her office and behind a glass barrier. Even when I told her I had a hearing impairment she did not come to see me at the glass. She ended up finding us a room, thanks. The same woman was at checkout, we had asked for a 12 pm checkout as we were in a hockey tournament and our game was not until 4pm. She said ok but the maids kept knocking on our door and asked us to leave, when we called the front desk she changed her mind and said we had to be out at 11. I checked the booking for the next night and the hotel was empty. Don't tell us one thing and do another, really? I just found she put a sour taste in our mouth from the moment we arrived until the moment we left. Poor management in my opinion.

I've stayed at this hotel a few times and generally have positive stays. My last visit was January 6th and 7th. I was greeted by Michelle at check in who was excellent at her job....friendly welcoming efficient. In fact she called me by my name whenever she saw me...and it is a big hotel! The room is very nice with coffee, great toiletries, plush towels etc. The only negatives for me were kids running through the halls ( hockey tournament in town) and late night drinking and partying in the room next to me. I finally did call security around 2 a.m. to deal with it. There was a pool which i didnt use. I am staying here again next week so i guess overall I am a satisfied customer.

I would recommend this hotel to anyone. Just do not use reservations.com. Call direct and the service is awesome. The staff was very friendly and accomodating. The room was clean and did not smell of pets, it was great and I would recommend it to anyone

It is quiet hotel, clean. Waitress are nice but breakfast is normal. There are not many choices, very salty beacon

I stay in this hotel often. The staff are super friendly and the room is always clean. It’s a very simple hotel and has a small gym. The rooms are outdated but everything works. Overall it’s a good choice for the price.