Hotel Kolam air panas di West Hollywood

This hotel has a great location. Once upon a time, it was THE place to stay in West Hollywood, particularly around Pride and other festivals. Nowadays, the hotel needs repair. It's clear they are cutting corners. Imagine light-blocking curtains that break, so they just rip them out and leave the room without them. Imagine fluorescent lights in the bathroom that need the ballast replaced so they can turn on properly again - but instead the hotel just leaves them as is and they struggle to put out a slight glow. Imagine contacting them to please set up the sofa bed because the two people staying in the room aren't a couple, and the hotel not only neglects to set up the sofa bed, they refuse to set it up other than to throw a bunch of sheets into your arms after you complain. That said, the location is very convenient if you need to be exactly in that part of town.

Let me start with the positive. It’s a beautiful hotel that is very minimalism and I stayed in a loft terrace room which was spacious and comfortable and had a great view of the city. In addition as a Titanium member they offered me an upgrade to a suite but as it didn’t have a view I decided against it. Now for the staff and management. I had a charge added to my bar tab that I did not authorise and a valet charge added when I did not valet park. Two staff members here were dishonest and the management, both front office and director of sales seem to think that this is acceptable and did not apologise. They did refund me those charges. And give me back the resort fee. But they told me there was no wrong doing happening at the hotel. I am of the opinion that if someone in the bar adds a service tip that was not authorised that this is fraud. It was a purposeful and deliberate act with the expectation that I would not notice. And clearly an understanding that the management would let it slide. I have spent over 80 nights in Marriott hotels this year, including more expensive brands than this hotel and I’ve had better experiences and better management. Any hotel that allows employees to commit fraud and says no wrong doing happened and does NOT apologise should be investigated and anyone who stays at this hotel should be weary. I’d strongly advise double checking your folio when you leave the hotel. I’m very, very disappointed with this hotel management and Marriott. Be warned.

Hotel location was great and short walk to restaurants and tourist areas. We checked in, threw our stuff in the room, and immediately left. Wasn’t until 10 or 11 when we returned to realize they didn’t put us in the king room we booked. That was disappointing but hotel was clean and roomy. We would stay again!

It was a very nice stay. They provided a microwave and an extra refrigerator for us. We were on Sunset dr right across from the comedy store. There were certain restaurants that was walking distance. We went there for New Year’s, and the party was at the hotel so we didn’t have to go anywhere. Met a few celebrities as well and I love the safety of the elevators. The only negative is they provided us a stained blanket for my daughter but they quickly replaced it as soon as i reported it. I recommend.

花小兩萬真的不太值 到點之後發現酒店附近全在施工 每天一到七點都巨吵無比 附近交通還算便利 酒店服務人員真的需要再多培訓培訓 這個價格和服務質量完全不成正比 總體來說一般吧 對這個酒店沒有太大的好感

We enjoyed our stay at the London this past weekend. We were greeted warmly by Matthew at check-in, who accommodated our request for the view we wanted. The rooms were just as we remembered -- large and comfortable, with plentiful storage and beautiful bathrooms. The breakfast buffet was great, and we loved the lobby bar area, which was new since our last visit! The bar hostess on Saturday evening was especially friendly and welcoming. A lovely way to start our evening. Our only disappointment was with the pool staff this past Saturday. We'd been looking forward to a relaxing afternoon but there was a group of guests throwing a football across the pool for quite a while, often missing their mark. The pool servers completely ignored this. We saw a family with little kids almost get hit. Finally, we approached two staff members and kindly asked them to intervene but they were indifferent. We also had to ask them to remove several empty cups left by previous guests after dropping off our order. Not sure how they didn't notice the trash there. The London is otherwise lovely, so we'd love to see an improvement in their pool staff next time we visit. That would make a big difference in the guest experience.

Fabulous place on Sunset Boulevard. Easy walk to Rainbow, Whiskey a Go Go, and Viper Room. 40 min walk to Hollywood walk of fame. 30 min walk to Beverly centre. Great spacious eclectic rooms. Bands or duos on at night Heated pool. Lovely staff. Special thanks to Nick who was always so friendly and helpful.

This was out first time staying at 1 Hotel West Hollywood and it is such a lovely, well appointed, and vibrant hotel!! There were so many people much younger than us staying here and we loved their energy and the sense of 1 Hotel being bit of ”happening place.” Service from all staff that we came into contact with was excellent. The stand out 1 Hotel employee to us was Tasha from 1 Kitchen where we ate breakfast. Her service and friendliness was simply exceptional. Check in (and check out) of the hotel was welcoming, friendly and efficient. We arrived from LAX late on a Thursday evening and when we went to the check in area it felt like we were in a club, as the cocktail/lounge area is in this area and they have a DJ playing Thursday evenings. We loved this though, we love music and loved how vibrant this area feels (possibly a little loud for staff checking people in) :) Our room was really clean, spacious and well appointed. We had everything we needed for our long weekend stay. From toiletries, to ironing board, robes, room safe, TV, fully stocked bar etc (I was very surprised that there were no free bottles of water upon check in. Even reusable water bottles like Sonder hotels give out to guests that are supposedly more environmentally friendly). Anyway I regress, our stay was excellent, and the hotel has wonderful amenities all round, from 1 Kitchen, to Harriet's Rooftop (lovely LA views - but definitely make an advance booking), to the pool and wellness area, to the downstairs cocktail bar/lounge and outdoor areas. Although West Hollywood is not close to LAX (approx. 45 min drive from airport dependent on LA traffic), or downtown LA, or Santa Monica etc there are lots of great eateries in this area and things to do. Down the Street is The Roxy, Whisky a Go Go, The Viper Room and if you love books check out Book Soup (a wonderful independent book store) as well as the fabulous The Butcher, The Baker, The Cappucino Maker for a delicious breakfast, and for dinner fabulous Cavatina at the Sunset Marquis. We will definitely try and return to this 1 Hotel down the track, we loved our stay and were sad for our stay to come to an end!!

Lokasinya sempurna, di tengah-tengah Hollywood Barat. Hiasannya menakjubkan dan lengkap. Tetapi saya tinggal selama satu minggu dan bilik tidak dibersihkan sepanjang masa, jadi tidak boleh dikatakan perkhidmatannya sangat baik. Di sisi positifnya, kolam renang di atas bumbung sangat fotogenik. Saya akan tinggal di sini lagi.