Hotel berhampiran Gudang ATRIA, Kota Jakarta Barat

The location from the hospital, but the guest have to wait to staff for check in

Layanan yang sangat baik dari pihak pengurusan Ciputra Hotel, pada mulanya kami tidak dapat memenuhi permintaan awal iaitu connecting and twin kerana musim perayaan Aidilfitri yang tinggi, namun pihak pengurusan Ciputra memberikan kami pujian yang merupakan win win solution dan kami amat menghargai dan berpuas hati dengan perkhidmatan yang diberikan. Kami sentiasa mengunjungi hotel ini, kemudahan yang disediakan sangat mengagumkan, dari lokasi yang strategik di Jakarta, kedudukan yang berdekatan dengan pusat membeli-belah yang sangat digemari oleh kanak-kanak, kolam renang yang besar, selamat untuk kanak-kanak, dan sejuk pada waktu petang, dan kebanyakannya harga mampu milik.

agak sedikit kecewa pesenya room non smooking diksihnya yg smooking setelah dipertanyakan alesanya special request itu hanya request saja tp tetap saja tergantung ketersediaan 🙄 “what😭😭 lalu apa gunanya ada pilihan request 🙄🙄, setiap tamu meminta pilihan itu pasti ada alasanya,seandainya yg minta itu orang yg alergi bau asep rokok gimana?? apakah pihak hotel bisa memikirkan smpe sejauh itu??? next mohon utk lebih diperhatikan utk hal2 sprti itu.. handuk dan toilet sangat bau rokok smpe saya mendadak harus beli parfume utk mengurangi bau rokok 🤢🤮🥵

If you have much money just book 1 cabin double bed for alone. This place fit for young people because the room is sooo very small. Big luggage its not enough, you have to open it outside. Overall if you just want to stay for hours before your flight its worth it. The cabin is clean but you cannot eat inside. The AC is central and already in good measurement. One thing is download application before you check in so you dont have to waste your time because you need that to open your room.

Could smell the damp air upon entering the room. Thus the pillows are affected, so had to lay a towel upon it so block the some odour. Some of the towels have stains on them as well as the bed linen already started turning yellowish as shown in the pictures below.

Staff cleaning standard is very low,I complaint swimming pool is dirty, afterwards they phone me swimming was cleaned. But the pool still same, may be they only take out the floating tree leaf.Water is pastel green not transparent blue and the platform cover by dirty stain.Breakfast only suitable for S.E.A customer which is very less choice.Facilities is old especially in toilet and bathroom.Toilet door is not fully closed after used the smell full of the room .The ventilation is not enough strong.Only the location is good for eating ,which beer bar is nearby.I suggest only stay 1-2 night is better

My title say it all: this my worst experience regarding staying in a hotel. I even had to moved to another hotel after just one night, although I have booked for 2 nights. From location point of view, this hotel has a great location due to its closeness to malls and attractions. The exterior of this hotel is pretty convincing too with office-like exterior. I arrive at this hotel and park my car at the basement, which is dark and shady. The basement also have limited space. Then security greet me, just to collect parking fee, and I need to pay it full according to my 2 nights plan (geez!). The fee is 5k IDR/night, so I ended pay 10k. Going to the lobby, I can feel the old and gloomy vibes of this hotel, and also it is not really a nice and neat hotel. Sofas at the lobby, but also you can they pile up some supplies at the corner of the lobby. Lobby also not very well air conditioned. Check in was so-so, but deposit of 250k IDR is ridiculous for a small hotel like this. During this Covid-19 situation, health protocol is not implemented correctly. Guest entering the hotel without temperature check and hand sanitizer only available at receptionist. Hotel put some sign that guests have to use mask in hotel area, but ridiculously none of the hotel staff use masks! Therefore I think that the sanitation of the hotel due to Covid-19 will also not be performed well to the rooms and other public area. After check in I proceed to my room at 6th floor, just to find my room card didn't work I go back to reception, and this staff girl casually only took their master card and open my room without actually fix my room card. At later time, I complained it again, and they took their machine to update my room's door sensor. The room was good at first sight, but after I check it some problems found. The electric saver (the one you put your card to turn on the light) didn't work, when I took the card, the electricity is still on. No security latch at the door. The door bell doesn't work. Cleanliness is borderline poor, stains observed in the linen. No complimentary mineral water, tea, nor coffee, although they provide a electric kettle. Don't even think for slippers, it just not exist in the room. Not so long, I started to see some little insects crawling in the room. It just the worst thing to see in a hotel. The room also give cheap impression because of some room amenities choice such as cheap plastic clothes hanger and cheap plastic tissue box They only give limited amenities in the bathroom as per OYO standard. Stains can be seen in the toilet, and in the floor. The hotel provide rainfall shower which filthy and doesn't give a good powerful rainfall. The staff in the hotel doesn't engaging at all: lousy uniforms, no greetings, lack of manner, they talk loudly in the lobby in front of guests, they put their chips and cookies in the reception counter. They just really need to improve themselves. I honestly can't believe how this hotel can be rated as 3-star

Hotel ini bersih, tenang, sesuai untuk berehat.. Disebabkan ada pembinaan MRT, jalan raya agak beralun... Tapi OK... Saya melancong ke Glodok Plot Six, memang agak menghiburkan sebab ada banyak makanan ringan☺️

Dulu kesini pas psbb makanan sarapannya walaupun makanannya diantar kekamar tapi komplit banyak pilihan semua menu dikasiheh pas nyoba nginap disini lagi makannya cuma dikasih makanan ditempat box makan plastik sama buah udah gitu aja padahal nginap disini karna kangen sarapan pagi aja makanannya enak kalau sudah berubah sarapannya mikir2 dulu deh, trus posisi hotelnya ada dilantai atas susahnya kalau lapar tengah malam mau pesan makanan online kasian kurirnya mesti naik kelantai atas menggunakan lift terpisah, lalu tolong kebersihannya ditingkatkan lagi saya pesan kamar fres room begitu masuk Parker lantai pada terbuka lalu keluar kecoa kecil2 akhirnya sama memutuskan pindah kekamar kecil deh yg penting bersih

What a great experience to have family staycation at double tree by hilton bintaro jaya. The hotel staffs were so friendly (we got yummy welcome cookies when we check in) and fast response to guest needs especially when there was any trouble with parking payment system. However it was solved quickly. The room were very clean and we got a nice view from the our room. The breakfast was also tasty. The swimming pool was very clean and had a great view. it also has a small pool for children and my son enjoyed it a lot. Overall it was a great experience to stay here. We’ll definitely come here again when we want to enjoy another staycation.