Ulasan Best Western Burlington Inn

Nice and Affordable for stop over, or in transit during a trip near exit 5 on turnpike.

Everything is usually ok, breakfast is decent but, is a noisy place at times

The door lock didn’t work. They knew about it. But still gave me that room.

Positives: location is off the highway; in room: hot water in bathroom. Negatives: second floor carpets dirty; in room: carpet also dirty, mini fridge didn't work, bed was uncomfortable to say the least. Felt unsafe as I checked out, very early and prior to breakfast, someone was sleeping in the hallway by elevator. The checkout process was confusing (virtual self checkout), and had to drop off key, but wasn't able to speak with an actual manager or front desk agent in person.

環境優雅，早餐好。性價比高。

I recently enjoyed a lovely stay at this Best Western, and it met all my expectations! The highlight of my mornings was the nice breakfast, complete with hot eggs and fresh coffee—definitely a great way to start the day. My room was both comfortable and spacious, featuring a cozy bed that made for a restful night. I appreciated the added amenities like a fridge and microwave, which were convenient for snacks and drinks. The flat-screen TV was a nice touch, too. The hotel’s location, just off the highway, made it easy to access while still providing a peaceful atmosphere. Although I didn’t have the chance to use the gym due to my late arrival and early departure, it’s great to know it’s available for future visits. The staff were friendly and incredibly helpful, adding to the overall positive experience. I would happily stay here again and recommend it to anyone looking for a comfortable and convenient place to rest.

I was very disappointed that the television was unable to receive Wi-Fi signal for use of my fire stick The hotel boasts that there is high-speed internet but yet cannot work on any of their televisions I was told. I would not have selected this hotel had I known about this.

0/5 “BEST” WESTERN? NOTHING “BEST” ABOUT IT! DO NOT STAY HERE. I DO NOT BELIEVE THE 4 or 5 STAR REVIEWS, PROBABLY EMPLOYEES! The room was dirty, the floor was wet and soaked our socks(gross), the AC did not work(it was 90 degrees or higher all week) and the maintenance man never showed up to fix it (even though he apparently lives on site), it smelled of smoke, had tons of fruit flies, dirty fridge, no towels at all in the bathroom, the floors had not been vacuumed, no crib in our room as requested, and trash had been left on the counter. The front desk stopped answering our calls. When we went to the front counter to ask for a different room, they had all gone home for the night! Both Customer Service and the hotel were hard to deal with. No one wanted to refund me the $100ish. How much would that have hurt the company? But I guess if they refunded all of the people complaining in these reviews, they would be out of business. At the very least, this hotel should be shut down or remodeled, with new staff added. I spent weeks trying to get a refund. I spoke with Corporate, who were very polite but each person I spoke to had the same literally scripted response. I was told to call the hotel. The manager had the front desk person speak to me (which took 4 days) Finally, I was offered 15% off of my next stay(who said I would ever be staying there again). I told them that wasn’t acceptable. When I finally spoke with the manager, Sonjay, he offered me 25% off of my next stay, then cut it back to 15% because too much time had passed (I’ve been at this for 18 days!), then he took the offer completely off the table because I didn’t book directly through the hotel. The owner of this particular hotel, Mukesh Desai, might want to visit. He may be shocked and ashamed that his hotel looks like it does. Would he stay here? And the CEO of the company, Larry Cuculic, should be making sure the name of the company he runs is in good standing. Would he stay in this Best Western? I think not.

Avoid this hotel! Three times during the one night we stayed, someone banged on our room door. The limited amount of towels were filthy! upon opening the towels, there was black dirt. I went to the front desk, came upon a kiosk with person talking to me and we could not get any ice. Best Western? This was the worst Western!!

Four dogs barking at all hours both nights, Management’s attitude was “too bad”. I travel with my show dogs so I guess they figured putting me next door to the barking dogs who belong to employees residing at the hotel was OK. It was not.

Flying insects in my room. Woke up to multiple bug bites. The mattress was hard and every movement you heard the springs. The room had new furniture but the room was in much need of updating. Hardware and outlets were yellow and rusted. Carpet was filthy and stained. Lighting is very poor in the room. Smelled of cigarette smoke. Staff were behind bullet proof glass and were unfriendly. Breakfast consisted of scorched scramble eggs. No options of fruit, meat, yogurt, - I have never experienced such a poor bw breakfast as this. BW you can do better.

Ive stayed at this property in the past since they have plenty of parking for my truck and trailer as well as its easy in and out. This trip was on my run back to cape cod from Florida. The automated check in is straight forward and easy as well as the check out. The room was clean and the bed was comfortable. I will be back again!

ORIGINAL REVIEW We checked in Saturday 3/2 and checked out 3/3. I reserved the room under a different card and checked in with my credit card to receive rewards points. I swiped the card and used my original card for the $50 deposit. Same night I see a pending transaction on my credit card for 105, the other card which the deposit was supposed to be on had a pending charge of $60 and another for $66.26. 3 days later I check my statement and see that they removed the room charge of 105 from my credit card and charged it to the other card that was used for deposit, still pending 66.26. I went back 3/6 and they apologized for the inconvenience and refunded the card the 105 and charged the appropriate card finally. It is now 3/14 and I still have a pending 66.26 on my card. The manager Sanjay has no idea what's going on and is very slow in getting to the bottom of this. My bank deducts pending transactions so at one point I had almost 180 in pending charges! I emailed a photo of my statement to the manager to show I was not lying and haven't heard from him since. Update again 3/15 spoke to the owner and the only way for me to get my refund was to delete my original review. As I'm deleting the review, the front desk woman is talking loudly about how she didn't see a transaction and said I was a liar. I told her this has nothing to do with her and she told me if I have a problem that she gets off at 3pm SMH! I put the review back up with the new update. Very bad business. Will be calling cooperate. At this point, the drug ******* in and out and the horrible sunk in couch in room 127, were the least of my worries. Update 3/17 owner responds to my review on google acting as if I haven't been dealing with him through the entire process. He was there while his employee threatened me, and he did nothing but tell his employee to shoosh.

I stayed in a room where their were bed bugs and when I mentioned it to the reception an I was kind of dismissed as if it’s nothing . The tv reception was terrible plus the bath tub was so disgusting and dirty That I had to go to the store to buy Clorox and Lysol!!