Hotel berhampiran Salomon, Whistler

Great location but generally disappointing hotel. As is typical in Whistler, this hotel is very overpriced and tired. The rooms have clearly not be renovated in decades. The fact that the hotel's website lists a Spa Tub as one of the amenities is really a joke; to access the hot tub you have to walk through the kitchen of the restaurant and then all you find is a sad, small, gross bathtub inside a small room. For a ski resort hotel, especially one this expensive, this hot tub situation is pathetic. The room was lame as well; the heating/cooling system by the window was very old and difficult to control temperature comfort. Same goes with the shower; the temperature and pressure control was loose on the wall and wavered between way too hot and too cold. Staff were not very friendly in comparison to other hotels in Whistler I have stayed at. And the fact that the Ketel One Vodka Ice Room is accessed from the lobby of the hotel is quite awkward when you come home or leave. The bed was comfortable, though, and as I wrote the location is very good. Time for a very major renovation. I do not recommend this hotel unless options to be close to the central village are very limited.

Terrible customer service. We are leaving early for the airport today, so we asked to pay the bill last night. A lot of confusion by Reception occurred before we got the final details …( we only had 3 extra items on our bill as well as the room- so, not a complicated calculation ) we then went back to our room to transfer money onto our travel money card to pay for our bill. My husband went down to Reception to pay- (a new person on Reception) paid the bill - Staff member asked if it was Debit /credit card - my husband said several times Debit card. Bill paid he returned to the room. A telephone call from Reception, to say he (Staff Member) had used the wrong machine to pay and could we come back to Reception to pay our bill. On checking our account the money had been taken out of our account plus extra !! The staff member made a mistake which meant our debit card was overdrawn, with extra USD$ being used to pay for this extra 24$ plus a fee!!! We were certainly not going to pay out an extra $2000+ bill! We went to Reception to sort it- tel calls made to head of Reception - no answer. I asked for the details of the Hotel Manager to which the Staff member ever said there wasn’t a Hotel Manager ?!!!! I knew they wouldn’t be available but wanted the name & number . He was very unhelpful- eventually he told me there was a Manager!! I rang his number (it is late by this time, so knew I’d be only leaving a message) only to be told that this person had not set up an answering service… really? A manager of 2 Pan Pacific hotels in Whistler… The staff member gave me the number of the head of Reception- I left a message on her answering machine to contact us - outlining our issues. We are still waiting to hear back….. This hotel is expensive- that we don’t mind if we are having a nice time, but we haven’t slept all night with the worry of this & us needing to leave early. Including taxes the room has cost 660$ a night. This very stressful incident has spoilt a special occasion trip for us - we are leaving for the airport very upset at the way in which we have been treated. Paying your bill should be the easiest thing in the world- it should come as no surprise to the hotel, as everyone has to do it! Staff training is obviously an issue that needs sorting - you speak to a different person every time- we still have had no reply from the Head of Reception, absolutely shocking.

整體不錯，不過只能滿足基本需求，較深層未必能滿足到，這也是預料中的，好歹也只是三星酒店。但沒想到酒店房間裏連電熱水壺也沒有，又不知道要向櫃檯詢問才提供，最初要自行外出最近及全度假村唯一一間shoppers drug mart購買蒸餾水。當時已經入夜，又人生路不熟的關係，即使有Google Map也走了很多冤枉路才找到這間超市，位置比較偏僻。如果一早在房間有提供電水壺就可以自行燒水，不用這麼麻煩，而且水源也是屬於基本需求吧。回到酒店，忍不住嘗試詢問櫃檯才發現可以提供水壺，頓時覺得花了冤枉錢買水

The room was very spacious and I really loved the location of this hotel. The receptionists were friendly and the room was very clean. It was nice to have a jacuzzi bathtub with lots of room! Would like to visit again. Thank you

We had first stayed at the Tantalus Lodge about 13 years ago and had a wonderful experience. The facilities are somewhat dated, but very clean. They provided the proper bed configuration for our family. By mid afternoon of the first day, we still had not received housekeeping services, even though the website states daily housekeeping and there was the usual card in the bathroom about reusing your towels. I called the front desk, and was told that housekeeping is only provided on the 3rd day. Since we were only staying 4 nights this seemed a little silly, but I did not say anything. However, no one ever showed up to clean our room. The trash was overflowing by the time we checked out. There is a full kitchen, and we only cooked breakfast. Imagine if we had cooked dinner too! Guests should be notified at check in what the policy is, and a procedure should be implemented to handle trash. In addition, the towels were extremely flimsy, and difficult to use so many days in a row.

Got a last minute booking for this hotel. No complaints! Check in/out quick and easy. Hotel staff was friendly, king deluxe room was spacious and clean. The temperature was comfortable and cozy even with outside temps below 20F. Enjoyed having a kitchenette space. Forgot my phone charger and there’s an iPad for complimentary use with a charger I was able to use. Only stayed one night and it offered all I needed—right in the village, clean space, comfy bed (on the firmer side), good amenities.

房間麪積非常可以，兩張QUEEN床的睡四個人沒問題，事實上房間裏直接準備了四個浴袍。餐廳的牛排和湯，湯是到餐桌前當場現做的，都非常好吃。10月屬於淡季，四道菜的套餐才售60加幣。酒店設施很全，才這種偏僻的山上應該是五星標準了。

一室一廳一衞，三個人住也很寬敞；廚房用具一應俱全，在惠斯勒小鎮的超市採購食物，在這裏可以盡情發揮廚藝。5月份入住，屬淡季，很安靜，酒店的泳池是恆温的，不會冷，也有高温泡池，可以消除一天的疲勞。酒店離小鎮中心有點距離，我們本次是自駕，很方便，停車費25加元/晚，如果沒有開車來，酒店門前好像也有巴士站。總之很好的入住體驗，下次還會再來。

Our stay at Evolution made as rethink going to a regular hotel the next time we are in Whistler (previously stayed at the Fairmount Hotel’s ). It’s located on Creekside so not in the village. Our suite was clean, spacious, with modern amenities - higher end appliances, huge soaker tub and shower, heated bathroom floors, a fireplace - everything a family would need. I was impressed they even provided dishwasher pods and laundry soap. The pool was small but available to book to keep the numbers low due to COVID-19. We also appreciated the 11:00 am check out. We will return and hopefully by then the games room, sauna, steam room and gym will be opened.

我們定了兩房一廳要求安靜的房間，最後給的角落的位置，非常舒服，房間旁邊就是一條小河，晚上聽着潺潺流水的聲音入眠 太舒服了。房間廚房和客廳都很寬敞。唯一美中不足的就是早上11點退房。還沒有來得及享受泳池和其他設施。