Hotel berhampiran Whistler Core Climbing and Fitness Centre, Whistler

Great location but generally disappointing hotel. As is typical in Whistler, this hotel is very overpriced and tired. The rooms have clearly not be renovated in decades. The fact that the hotel's website lists a Spa Tub as one of the amenities is really a joke; to access the hot tub you have to walk through the kitchen of the restaurant and then all you find is a sad, small, gross bathtub inside a small room. For a ski resort hotel, especially one this expensive, this hot tub situation is pathetic. The room was lame as well; the heating/cooling system by the window was very old and difficult to control temperature comfort. Same goes with the shower; the temperature and pressure control was loose on the wall and wavered between way too hot and too cold. Staff were not very friendly in comparison to other hotels in Whistler I have stayed at. And the fact that the Ketel One Vodka Ice Room is accessed from the lobby of the hotel is quite awkward when you come home or leave. The bed was comfortable, though, and as I wrote the location is very good. Time for a very major renovation. I do not recommend this hotel unless options to be close to the central village are very limited.

Great location, Clean and tidy. Quick response on request.

Terrible customer service. We are leaving early for the airport today, so we asked to pay the bill last night. A lot of confusion by Reception occurred before we got the final details …( we only had 3 extra items on our bill as well as the room- so, not a complicated calculation ) we then went back to our room to transfer money onto our travel money card to pay for our bill. My husband went down to Reception to pay- (a new person on Reception) paid the bill - Staff member asked if it was Debit /credit card - my husband said several times Debit card. Bill paid he returned to the room. A telephone call from Reception, to say he (Staff Member) had used the wrong machine to pay and could we come back to Reception to pay our bill. On checking our account the money had been taken out of our account plus extra !! The staff member made a mistake which meant our debit card was overdrawn, with extra USD$ being used to pay for this extra 24$ plus a fee!!! We were certainly not going to pay out an extra $2000+ bill! We went to Reception to sort it- tel calls made to head of Reception - no answer. I asked for the details of the Hotel Manager to which the Staff member ever said there wasn’t a Hotel Manager ?!!!! I knew they wouldn’t be available but wanted the name & number . He was very unhelpful- eventually he told me there was a Manager!! I rang his number (it is late by this time, so knew I’d be only leaving a message) only to be told that this person had not set up an answering service… really? A manager of 2 Pan Pacific hotels in Whistler… The staff member gave me the number of the head of Reception- I left a message on her answering machine to contact us - outlining our issues. We are still waiting to hear back….. This hotel is expensive- that we don’t mind if we are having a nice time, but we haven’t slept all night with the worry of this & us needing to leave early. Including taxes the room has cost 660$ a night. This very stressful incident has spoilt a special occasion trip for us - we are leaving for the airport very upset at the way in which we have been treated. Paying your bill should be the easiest thing in the world- it should come as no surprise to the hotel, as everyone has to do it! Staff training is obviously an issue that needs sorting - you speak to a different person every time- we still have had no reply from the Head of Reception, absolutely shocking.

I stayed at the Pan Pacific Whistler in early September, during the tail end of summer. The hotel’s location is ideal, situated near the main gondola to Blackcomb Mountain and within walking distance of numerous restaurants and pubs. The soundproof windows did a great job of blocking any noise from nearby bars, ensuring a peaceful stay. The suite was well-appointed, featuring a full kitchen, which was perfect for preparing meals. A delightful touch was the complimentary bottle of wine, a thoughtful gesture from the hotel for our honeymoon. I truly appreciated the warm hospitality, and I would gladly choose to stay at Pan Pacific again on a future visit.

The room was very spacious and I really loved the location of this hotel. The receptionists were friendly and the room was very clean. It was nice to have a jacuzzi bathtub with lots of room! Would like to visit again. Thank you

We had first stayed at the Tantalus Lodge about 13 years ago and had a wonderful experience. The facilities are somewhat dated, but very clean. They provided the proper bed configuration for our family. By mid afternoon of the first day, we still had not received housekeeping services, even though the website states daily housekeeping and there was the usual card in the bathroom about reusing your towels. I called the front desk, and was told that housekeeping is only provided on the 3rd day. Since we were only staying 4 nights this seemed a little silly, but I did not say anything. However, no one ever showed up to clean our room. The trash was overflowing by the time we checked out. There is a full kitchen, and we only cooked breakfast. Imagine if we had cooked dinner too! Guests should be notified at check in what the policy is, and a procedure should be implemented to handle trash. In addition, the towels were extremely flimsy, and difficult to use so many days in a row.

Got a last minute booking for this hotel. No complaints! Check in/out quick and easy. Hotel staff was friendly, king deluxe room was spacious and clean. The temperature was comfortable and cozy even with outside temps below 20F. Enjoyed having a kitchenette space. Forgot my phone charger and there’s an iPad for complimentary use with a charger I was able to use. Only stayed one night and it offered all I needed—right in the village, clean space, comfy bed (on the firmer side), good amenities.

房間麪積非常可以，兩張QUEEN床的睡四個人沒問題，事實上房間裏直接準備了四個浴袍。餐廳的牛排和湯，湯是到餐桌前當場現做的，都非常好吃。10月屬於淡季，四道菜的套餐才售60加幣。酒店設施很全，才這種偏僻的山上應該是五星標準了。

一室一廳一衞，三個人住也很寬敞；廚房用具一應俱全，在惠斯勒小鎮的超市採購食物，在這裏可以盡情發揮廚藝。5月份入住，屬淡季，很安靜，酒店的泳池是恆温的，不會冷，也有高温泡池，可以消除一天的疲勞。酒店離小鎮中心有點距離，我們本次是自駕，很方便，停車費25加元/晚，如果沒有開車來，酒店門前好像也有巴士站。總之很好的入住體驗，下次還會再來。

我們定了兩房一廳要求安靜的房間，最後給的角落的位置，非常舒服，房間旁邊就是一條小河，晚上聽着潺潺流水的聲音入眠 太舒服了。房間廚房和客廳都很寬敞。唯一美中不足的就是早上11點退房。還沒有來得及享受泳池和其他設施。